I've used VPN's before and had different experiences, I tried the "Market Leader" and that was OK but a little rich for my pocket. NordVPN does everything I want it to do and more at a reasonable... See more
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Review summary
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Generally just runs in the background. Occasionally have to turn it off to sign on to some applications. I should let Nord know when I have to do that but I am usually focused on what I’m wanting... See more
Company replied
Mostly works, straightforward interface. Have to remember to turn it on / off, leaving it on all the time sucks battery like there's no tomorrow. Would like them better if not American. On my to do li... See more
I was trying to fix the Dark Web threats that had been leaked, but when I clicked on the Review and Resolve I was greeted with a 6 digit verification code that I should receive in my email. It n... See more
Company details
- #8 of 15 best companies in VPN Service
Written by the company
Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection Pro™, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind.
Written by the company
- Secure encryption
- Keep your online traffic safe behind a wall of next-generation encryption.
- SmartPlay
- Watch shows and movies safely without extra steps — whether at home or abroad.
- Safe when disconnected
- Rest easy knowing our Kill Switch will shield your data if your VPN connection drops unexpectedly.
- Double VPN
- Add another layer of encryption with our Double VPN servers for extra peace of mind.
- Private DNS
- Enjoy more online privacy without worrying about third parties spying on your every move.
- Worldwide network
- The extensive network of 6500+ VPN servers covering 113 countries lets you explore internet like a virtual traveler.
- Multi-device
- NordVPN allows you to secure up to 10 devices with your Nord account and boost your privacy even more.
Contact info
PH Venturi House, 49th Street, Bella Vista, Suite 1, Ground Floor, Panama City, Panama , Panama City, Panama
- +44 131 463 6666
- support@nordvpn.com
- nordvpn.com
4.2
Great
49K reviews
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Beware of Bait and switch auto renewal with this company
Long time customer of Nord. Signrd up for auto renewal of my basic service. Just got a bill for 179.00 US for a year of service. Somehow they decided on their own to jack up my account to some premium service I did not want or need. For all my other auto renewals I get notified of pending renewal Before my card gets charged. Not so in this case. Customer service is totally a joke with this company. Cannot call and talk to anyone and the Chat bot told me that I couldn't change my service until the service that they renewed expires in a year.
7/26/26 update. Nord reached out and refunded me the money they charged my card. Don’t think I would have heard anything except for this review. Thank you Trustpilot and thanks Nord for making things right.
July 22, 2026
Unprompted review
Reply from NordVPN
Hello! We're truly sorry to hear this — being charged for a service you didn't choose is not something that should happen, and we completely understand your frustration. We'd like to look into your account and review this situation more closely. Please reach out to our team via live chat at support.nordvpn.com and update this review with your Ticket ID so we can follow up directly. We want to make this right for you. — K.S.
Absoulte scam
Absoulte scam
Notorious for ripping of their customers
Customer service is absolutely horrid
July 23, 2026
Unprompted review
Reply from NordVPN
Hello! We’re sorry to see this review, and we sincerely apologize for any experience that left you feeling this way. That is not who we want to be for our customers. We’d really like to dig into your situation and understand what happened. Please update your review with a Ticket ID so we can check your situation right away. Thank you in advance. - K.S.
Reply from NordVPN
Hello! We are sorry to hear about your negative experience. Could you please try to change your VPN protocol to NordLynx to check if the same issue occurs afterward? If it does, we would encourage you to contact our support team via live chat at support.nordvpn.com for immediate assistance. Our team will gladly check what might be causing this. - K.S.
Fast response!
Fast response!
My Nord VPN app had always logged me in automatically, no typing required. Out of the blue, it started asking me to log in, but would not accept my password. The 'reset password' email did not arrive so I found an email they had recently sent me and sent an email to the address shown on that message. The support team responded to my concern within 24 hours and offered simple but effective advice (such as white listing their email address) which worked a treat! Thanks a lot for your speedy resolution.
Cheers.
July 23, 2026
Problem with application
Hello! I am experiencing an issue with the NordVPN update on my computer. When the application is active, I cannot access my Gmail or WhatsApp account. What is causing this incompatibility? My name is Philippe Jaubert,
July 10, 2026
Reply from NordVPN
Hello. Phillippe! Please accept our apologies for any inconvenience. To help you immediately, please do not hesitate to contact our team via live chat at support.nordvpn.com! For your convenience, our team is always accessible 24/7. - K.S.
I upgraded with Nord dedicated IP
I upgraded with Nord dedicated IP, since then the connection always breaks, I tried everything, nothings helping ...
And i still get from all my logins on banking and exchanges the notice YOU LOGGED IN WITH A NEW DEVICE...
That's why I got my dedicated IP , to not get this notice for verification all the time ...
March 23, 2026
Reply from NordVPN
Hello. We're truly sorry to hear that the dedicated IP isn't working the way you expected, we completely understand how frustrating it is to still be prompted for verification on your banking and exchange accounts after upgrading specifically to avoid that.
Regarding the "new device" notices, it's worth checking that you are consistently connecting through your dedicated IP server each time before accessing those accounts, as connecting through any other server could still trigger those alerts. If that's already the case and the issue persists, we'd love to look into this more closely.
As for the connection drops, please reach out to our customer support team at support.nordvpn.com, they'll be able to review your setup and help get things stable. Your experience matters to us and we want to make this right. -G.S.
Very responsive to emails when issues
Very responsive to emails when issues arise.
Good technical skills
July 21, 2026
I got locked out of my account I…
I got locked out of my account I emailed them and I got nowhere even with all the details I gave them the wouldn't even refund me as I just renewed why would i renew the account it it wasn't my account i payed for 3 years lost entry and got told nothing i can do doesn't sound trustworthy to me if the won't even refund the account the money came from or let me back into my account so for me I won't be recommending them.
July 17, 2026
Unprompted review
Reply from NordVPN
Hello, Colin. We're sorry to hear you've had such a frustrating experience, being locked out of your account is incredibly stressful, and we understand how disappointing it must feel to not have had this resolved to your satisfaction.
We take account security very seriously, and in cases like this, our team does need to gather some additional information to verify ownership of the account before we can move forward. We appreciate your patience. -G.S.
Support agent helped resolve a really…
Support agent helped resolve a really tricky problem in real-time. Truly great service.
July 23, 2026
Best thing I ever subscribed to.
July 23, 2026
Mostly works
Mostly works, straightforward interface. Have to remember to turn it on / off, leaving it on all the time sucks battery like there's no tomorrow. Would like them better if not American. On my to do list to switch soon to a good European alternative
July 23, 2026
Great support and fast response
July 21, 2026
A scam
A scam. Unusable. Doesn't support IPv6. Are we in 19th century?
Prepaid for 2 years and no way to contact support.
July 23, 2026
Reply from NordVPN
Hello, Dmitry. We apologize for the inconvenience.
Our team often has workarounds available for users who need IPv6 support. We can see that you've successfully sent an email to our team, so you'll receive an answer within 24 hours.
If you need an immediate answer, we also have live chat available, and you can find it here: support.nordvpn.com/hc/en-us/articles/19482416296593. -E.G.
Do not use this company they will scam…
Do not use this company they will scam you!! I signed up for the free trial and then cancelled it, expecting to be refunded into my account however when the money never returned they refused to refund because it had been over 30 days, even though I cancelled well within that timeframe! Scammers out there to steal your money!!
July 22, 2026
Unprompted review
Reply from NordVPN
Hello, Emily. We're sorry if things felt confusing. To take advantage of the 30-day money-back guarantee, you have to reach out to our customer support and request it within those 30 days, as cancelling automatic renewal is not the same as a refund request. Nonetheless, we understand that it can be frustrating, and would like to take a closer look at the situation. Could you update your review to include the ticket ID, or reply to our TrustPilot request? This would help us find the case and investigate it further. -N.F.
Stable VPN service and good support
Stable VPN service and good support. Have been using the service for 3 years and it has worked well without any major issues.
July 22, 2026
Rubbish support
I have lots of problems with Nord. Nord servers seem to get constantly blocked, including my dedicated IP, so they are not a reliable service. It takes days and days to get support because they are very slow to reply and incredibly unhelpful. You just go round and round incircles with them. I think they have no technical knowledge, so don't understand my issue, ask completely irrelevant questions, and it is almost impossible to get escalated to a technical team.
I am a software developer and network administrator. My dedicated IP often has problems connecting to github and SSHing in to servers. When contacting support I always go through all the debugging steps in their help docs and open my ticket with full information and the steps I've taken. They spend 3 days asking me the same questions over and over again and asking me to do the same debugging steps over and over again until I give up and my issue is never solved.
July 23, 2026
Unprompted review
Reply from NordVPN
Hello there. Thank you for an honest review. As we can see in our database, you still have an open ticket with our customer support team and they will help you out as soon as possible. Apologies for any inconvenience in the meantime! -L.L.
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