Pionex Reviews 

Every time I had a problem, it's been taken care of. I'm very satisfied with Pionex team. They're very understanding and quick to answer. Keep it up!

My Pionex UID is **22991365**.

I deposited USDT into my Pionex account, and all of the following deposits were marked as **Complete**:

- May 19, 2026, 2:05:33 PM: **6.3 USDT**
- May 19, 2026, 2:39:49 PM: **3 USDT**
- May 21, 2026, 1:50:40 PM: **6.92 USDT**

After trading on Pionex, I tried to withdraw **29.89985978 USDT** on **May 25, 2026, 9:50:58 AM**.

The withdrawal failed. The system showed:

**“Rejected, System busy”**

Status: **Failed**

Then, on **June 08, 2026**, Pionex’s Risk Management Team emailed me and claimed that they had detected **“unusual trading activity”** in my account.

They said they had temporarily restricted both my **trading function** and **withdrawal function**.

The trading pairs they mentioned were:

- **OPENEDEN**
- **PROVE**
- **GRASS**

The period they mentioned was:

**May 19, 2026 to May 23, 2026**

Pionex then demanded a huge amount of private information from me, including:

- A detailed explanation of my trading motives and strategies
- Entry and exit criteria
- Stop-loss and take-profit strategies
- Holding periods
- Trading records from other exchanges for at least the past 6 months
- Market analysis, forecasts, charts, news articles, or research reports I used
- Source of funds documents, such as bank statements or salary slips
- A full explanation of the path of funds and transaction hashes
- Information channels I used and proof that all information was publicly available
- A declaration about whether I am affiliated with any other accounts
- KYC 2 verification

I do not want to continue using a platform that freezes users’ withdrawals and trading after they make profits.

I also do not agree to provide excessive private information and unrelated trading records from other exchanges just to recover access to my own funds.

The facts are simple:

My deposits were completed.

My withdrawal failed.

After that, Pionex restricted both my trading and withdrawal functions.

If Pionex does not welcome profitable traders, they should simply close my account and return my principal.

They should not freeze users’ funds and put users in a helpless position.

Based on my experience, I strongly advise everyone to be extremely careful with Pionex.

If you care about being able to withdraw your own money, avoid this exchange.

Pionex should release my principal immediately.

Unauthorized charges continued even after freezing my Pionex Card.

I reported suspicious transactions to Pionex support and clearly explained that only one transaction was made by me. I froze the card as advised, but the charges continued even after the card was frozen.

I contacted support more than once, provided screenshots and explained the situation, but there has been no real resolution. The account balance is now negative because of transactions I did not authorize.

Support keeps saying they will investigate, but nothing is being fixed. I requested the card to be deleted and the account to be closed, but the issue is still unresolved.

Very disappointing experience, especially for a financial service where card security and support response should be taken seriously.

I was just going through the reviews to know if I would create a pionex account and saw how you guys day as you've resolved most of the issues

My question is how did u resolve it without any details like account id from the customer, are u really resolving them?

I'm asking this because I want to start trading there and planning of having a referral network of active traders, so I need to know, for safety measures

Pls I'll like a reply

Beware of them, they withdraw money from your account multiple times for a single purchase! Scammers! I have screenshots to prove it, but it's a shame I can't attach them here! I made a purchase on eBay on May 25, 2026, using their Mastercard (note that the commission is 4%, which is a lot!), but on June 3, 2026, the amount was debited from my account again, as if I bought something on eBay again (id order 202606031010171521642)! But I haven't bought anything on eBay since May 25, 2026. I contacted support, and they told me I had to make a deposit of 650 USDT and pay a 50 USDT commission to get my $59.98 back! I wrote a letter to support, but they didn't even respond! It's terrible!

Update: more than 30 days have passed, but the problem remains. An unauthorized transaction has not been canceled.
I am preparing legal action, and anyone who experienced something similar is welcome to contact me.

I have been using Pionex for about 10 months now. In the beginning I was not very profitable (and I lost money during the October crash) but the more I study the happier I am with the performance of my bots. You should not think that bots are „set and forget“ type of instrument. But if you understand the medium term price action of your asset and if you spend some time learning how to manage the bots you will definitely make money. I only hope that I will be allowed to use them in the future as a EU resident. My country is still ok, I definitely want to stay!

🚨 Serious Public Warning — Be Extremely Careful With Pionex 🚨

I am warning everyone as clearly as possible: based on what happened to me, Pionex took funds from my personal account during a critical trading event, removed my ability to trade, and only after heavy pressure admitted that there was a platform-side issue and that I am eligible for compensation.

From my point of view, this is an extremely serious case that looks like direct harm to users’ funds. My money disappeared from my account without proper warning, exactly when I had prepared for weeks for the SpaceX/SPCX event. At the most important moment, I simply did not have my own money available to trade.

I am telling the public: be extremely careful with Pionex.

What happened to me can happen to anyone.

Money inside your account is not truly safe if a platform can remove it, delay the return, and then keep telling you: “please wait, it is being processed.”

In my opinion, this is a serious case of funds being taken from a user account, delayed compensation, and massive financial damage.

I am preparing legal action, and anyone who experienced something similar is welcome to contact me.

Pionex must take full responsibility for every dollar and every damage caused.

I am filing a formal complaint against Pionex regarding suspected improper retention of my funds.

I sent 54.284632 USDT via Optimism / USDT0 from OKX to a deposit address generated inside my Pionex account.

TXID:
0xc25f7ffc1bef4d156dca20bbafb94d981c6f548907793f60f220f54ff9945d15

Pionex deposit address:
0x4A697e3A2ffDE1B35B19784C4F17Fbef55AB7969

The transaction was confirmed on-chain. Pionex support itself previously confirmed that the transaction had enough confirmations and should have been credited.

Despite that, Pionex did not credit the funds and is requiring a 20 USDT recovery fee to return my own money.

A 20 USDT fee over 54.284632 USDT represents 36.84% of the amount, which is abusive, disproportionate and unreasonable.

The support handling has also been inconsistent: repeated scripted responses, requests for information already provided, premature ticket closure, unclear asset wording, and contradictory statements from different agents.

I request:

1. full return/credit of 54.284632 USDT;
2. waiver of the 20 USDT fee;
3. written explanation for the inconsistent handling;
4. legal entity responsible for my account;
5. official complaint/compliance channel;
6. the case to remain open until the funds are actually returned or credited.

Attached evidence includes the OKX transaction screenshot, Pionex deposit address screenshot, TXID, support confirmations, recovery fee messages, and ticket history.

Good and straight answer to my question Thanks Jennie

Pionex is intentionally mislabeling standard Optimism Mainnet (Chain ID 10) transactions as 'World Chain' to avoid crediting deposits. They are holding my $18.90 USDC hostage and demanding a $20 recovery fee. Even after providing direct blockchain explorer proof, agents 'Nadia' and 'Gem' refused to escalate the matter to a manager, stating their 'answer will be the same.' This is not a technical issue; it is a systematic attempt to seize small deposits. I have taken this public on X (Twitter) and reported it to the Optimism Foundation. Stay away from this exchange if you value your funds.

Card charged for declined transactions – no refund

I used this card to make a purchase, but both transactions were declined by the merchant. No order was created and the merchant confirmed no payment was received.

However, my card was still charged (~$670 total).

It has been over 30 days and support keeps delaying without opening a dispute or issuing a refund.

Very concerning experience.

My account (UID 62697479) has been restricted, and my assets have been frozen for over 18 days without any clear explanation or resolution timeline. I have already submitted a formal legal inquiry on April 3, 2026.
Pionex claims the restriction is due to "High Risk Transactions," yet I have provided exhaustive evidence and source of wealth documentation to prove the legitimacy of my funds and my non-involvement in any suspicious activity. Despite my full cooperation, the support team refuses to provide a specific deadline for the review or any options to withdraw my property.
This is an unacceptable lack of transparency and a violation of customer rights. It feels like an unlawful retention of funds. If my case is not resolved immediately, I will be filing official complaints with the Monetary Authority of Singapore (MAS) and the Seychelles FSA. Potential users, beware: your funds can be frozen indefinitely here with zero communication.
I demand an immediate response and a clear date for my account restoration.

Update 1.05.2026. Pionex froze my account and won't allow a one-time withdrawal. This is theft for far-fetched reasons. I've given all the explanations. Documents are provided. Thieves!! Scammers!! Fraudsters!!
I demand a one-time withdrawal. Otherwise, it's theft. Or return everything to the wallet from which the transfer was made.

UPDATE May 1: Pionex claims the case was finalized on Feb 26, but this is false and misleading. I sent key evidence on March 9, which they completely ignored. They are trying to hide behind an old date to avoid returning my $12,700. This is not a 'thorough investigation' if you ignore documents sent by the user after your supposed deadline. I demand a review of my March 9 documents immediately

UPDATE 13 May: MAS Singapore (Case MAS-2026-05-00038) officially confirmed that Pionex is NOT licensed or regulated in Singapore. Pionex is misleading customers. I am now filing a criminal report with the Singapore Police (SPF) for the theft of my $12,700

UPDATE 14 June: As directed by MAS Singapore (Ref: MAS-2026-05-00038), I have officially submitted a criminal complaint to the Singapore Police Force (SPF) for the theft of my $12,700. I have provided the police with all timelines, including the evidence they ignored on March 9. Pionex is now operating under an active police reporting process in Singapore. Potential users, escape while you can."

⚠️ UPDATE (June 18, 2026): GOOGLE FRAUD INVESTIGATION LAUNCHED ⚠️

Pionex management continues to unlawfully freeze my $12,700 USD under fake pretexts. Following their official written refusal to return my assets, Google Play Trust & Safety has officially launched a corporate fraud and compliance investigation against Pionex under Case Investigation Ticket Number: [3-9024000041411].

All critical evidence has been submitted to Google, including:
1. The active criminal case registered with the Singapore Police Force (Ref: 20260527/0126) regarding Pionex's asset misappropriation.
2. Official confirmation from the Monetary Authority of Singapore (MAS Case Ref: MAS-2026-05-00038) that Pionex is NOT licensed to operate digital payment token services.
3. Written admissions from Pionex support explicitly confirming they are intentionally withholding consumer funds.

Pionex is now facing an active regulatory review for policy violations (Deceptive Behavior & Financial Services), carrying the immediate risk of a permanent store ban and removal of their application (com.pionex.bingo) from Google Play.

I will keep this review updated until my legitimate funds are fully released and returned to my account (UID: 62697479). Avoid this platform at all costs—they are operating illegally and misappropriating user assets!

Very easy to use, transparent, highly competitive pricing, very good options for bot trading, although one has to fully understand whatever one is configuring, because for beginners, the possibility to commit errors is quite high. If you do not understand what a funtion means, review carefully and aducate yourself before using it. Most negative reviews probably have their origin in the lack of using Pionex, not due to the product itself, which is flawless and very innovative.

Scammers, big time, STAY AWAY!!!

I traded on this exchange for over a year, I would close a trade or set a stop loss that was clearly in profit for example 20$ and the trading fee was high but even with the trading fee I should still make a profit but then my balance would go down, and this happened over and over and over again, I lost so much money from this exchange and I feel like I was robbed, I transferred my money to Binance, Binance did not have perp trading in my region so I had no choice but now the perp trading is available and my experience has been night and day, I am actually making money trading now, I lost thousands of dollars on Pionex even though I was using stop losses and I could not understand it, I would close losing trades early but the losses compounded SO QUICKLY because their trading fees are CRAZY, also I noticed very strange behaviors while trading on this exchange like price moving over a section on the graph and not leaving a candle wick where price moved and the site likes to get extremely slow or just log you out while you are in an intense trade.. also over and over the price would move against you as soon as you open your position meaning you are in a loss from the moment you enter your trade like the exchange is trading against you, there was definitely something very strange going on with this exchange, be cautious with this exchange especially if you want to do scalp trading, long swing trades they are ok....

Scam site. Make it's really easy to add funds, then charges a $20 fee to transfer back to your account and makes it really difficult by requiring supporting documents from your bank. They literally don't want to give you your money back and make you work hard to get it. Also, they charge too many transaction fees and you rarely even break even. Save your money and invest it somewhere else

Amazing app and an inovative approach to trading with the help of bots, after using Binance and Bybit i think i found my favourite platform. Super fast and helpful customer support with no hassle. Would recommend
Thank you for the help Eva

I am sharing my experience with Pionex to document an unresolved account dispute.

My account was frozen following an allegation of promotion abuse related to a futures grid bonus. Pionex did not allege any illegal activity, fraud, or prohibited source of funds. I provided full documentation showing the legitimate source of my deposited funds.

Despite this, Pionex informed me that my entire deposited principal (USD 1,002) would be indefinitely retained as “compensation for damages.”

I formally requested that Pionex explain or quantify what damages were allegedly caused and how my deposited funds constituted compensation for those damages. No calculation, evidence, or proportional explanation was provided. After this request, Pionex stopped responding.
I formally requested the return of my deposited principal. That request was denied, and subsequent attempts to obtain further clarification have received no response for over 30 business days.
I am seeking the return of my deposited funds. I am posting this publicly because all attempts to resolve this directly with Pionex have been exhausted.

Update 15/04/2026

Pionex you are still claiming I misused futures bonus, however you are yet to give a breakdown of the said bonus you said I misused and how my $1,000 deposit is the right or appropriate compensation for any alleged loss which you are still yet to give a detailed review. What is going on here guys. I'm literally being locked out of my money can't access it can't withdraw it and here is a company laying claim to my own funds without giving any breakdown for there claims, just like that???

Been using Pionex for the past few months. TBH im satisfied so far , Even tho had a small issue. The support solved it quickly