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A2A Reviews 6,505

TrustScore 4.5 out of 5

4.4

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Rated 3 out of 5 stars

Good company, fair prices. However they make you pay the RAI TV subsctiption by default every month even though you don't have the cable at home. Their customer service is poor and their agency s... See more

Company replied

Company details

  1. Electric Utility Company
  2. Gas Company

About A2A

Written by the company

A2A Energia è uno dei principali fornitori di luce e gas nel mercato libero italiano, con oltre 2 milioni di clienti tra privati, professionisti e aziende. Parte del Gruppo A2A, offre soluzioni energetiche innovative e sostenibili, puntando su efficienza, sostenibilità e rispetto per l’ambiente.

Le offerte luce e gas di A2A Energia sono pensate per soddisfare le esigenze di famiglie, PMI e grandi imprese, con tariffe trasparenti, energia 100% green e servizi digitali avanzati. Tra i numerosi servizi offerti sono presenti anche diverse forniture di energia rinnovabile, come ad esempio la fornitura di energia proveniente da impianti eolici e solari.

A2A Energia è impegnata nella transizione energetica, con l’obiettivo di raggiungere zero emissioni nette entro il 2040. L’azienda investe in mobilità elettrica, con oltre 850 punti di ricarica, oltre a progetti di economia circolare, recuperando energia dai rifiuti.

Scopri le offerte personalizzate di A2A Energia per la fornitura di luce e gas, pensate per soddisfare le esigenze di ogni cliente. Visita il nostro sito web per confrontare le diverse soluzioni disponibili e attivare in pochi semplici passi l'offerta più adatta a te. Affidati ad A2A Energia per un servizio trasparente, efficiente e sostenibile.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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Rated 5 out of 5 stars

Easy and convenient..

September 8, 2025
Unprompted review
A2A logo

Reply from A2A

Thank you for your review! Customer feedback helps us continually find new ways to grow and improve. Have a great day!

Rated 5 out of 5 stars

Fantastico and Milton auito

Fantastico and Milton auito

July 9, 2025
Unprompted review
A2A logo

Reply from A2A

Ciao, grazie per la tua valutazione! I feedback dei clienti ci aiutano sempre a migliorare e a ottenere spunti di crescita. Buona giornata! Il Team A2A

Rated 5 out of 5 stars

A2a Forte bravo

A2a Forte bravo
Services bouno

June 25, 2025
A2A logo

Reply from A2A

Ciao, grazie per la tua valutazione! I feedback dei clienti ci aiutano sempre a migliorare e a ottenere spunti di crescita. Buona giornata! Il Team A2A

Rated 5 out of 5 stars

Simply the Best!

June 21, 2025
A2A logo

Reply from A2A

Ciao, grazie per la tua valutazione! I feedback dei clienti ci aiutano sempre a migliorare e a ottenere spunti di crescita. Buona giornata! Il Team A2A

Rated 5 out of 5 stars

All fine

No issue to be flagged

May 19, 2025
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Reply from A2A

Ciao, grazie per la tua valutazione! I feedback dei clienti ci aiutano sempre a migliorare e a ottenere spunti di crescita. Buona serata!

Rated 5 out of 5 stars

Great

Great. Good

May 10, 2025
A2A logo

Reply from A2A

Ciao, grazie per la tua valutazione! I feedback dei clienti ci aiutano sempre a migliorare e a ottenere spunti di crescita. Buona giornata!

Rated 1 out of 5 stars

The worst experienced

I contacted customer service for a clarification on my bill. The first representative didn’t listen and passed me to a colleague who was rude, arrogant, and even insulted the previous staff member I spoke with. This experience was extremely unprofessional. With so many energy providers available, we will be switching immediately and will not recommend A2A. As customers, we have the right to clear explanations—not to be told to “just pay the bill.” I suggest your team learns more about consumer rights and how to communicate respectfully.

March 25, 2025
Unprompted review
Rated 1 out of 5 stars

Servizio call center incompetentissimo

Mettete gente preparata e competente, ai call center.

June 19, 2024
Unprompted review
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Reply from A2A

Ciao Raffaele, ti ringraziamo per aver condiviso la tua opinione. Se possiamo assisterti in qualche modo o vuoi raccontarci di un episodio specifico, per favore lasciaci i tuoi recapiti telefonici attraverso la richiesta di contatto e un operatore ti assisterà quanto prima. Grazie.

Rated 1 out of 5 stars

Unreliable service and useless customer service

I’ve left a review before about this same problem that continues to arise with A2A e-moving. All of the sudden, the subscription service (to recharge your e-auto on a flat rate) won’t work on days on end.. and A2A simply won’t take charge, saying that they are not aware of any problems. Absolute sh** show! I’m sure A2A will respond to this claim again with te same generic and meaningless reply…

June 16, 2024
Unprompted review
A2A logo

Reply from A2A

Hi Michael, thank you for reaching out. If you reply to the info request with your contract info and your phone number, we will investigate and get back to you soon. Thank you for your patience and have a nice day.

Rated 1 out of 5 stars

Profit profit profit!

Profit, profit, profit. A2a it’s the most unethical company of all. It is soon realised that their first goal is to maximise profit at the expense of the consumer. Also totally unacceptable to apply charges such as ‘meter management and transport’ and ‘system charges’ that make the bill rise every month by an average of 10/15 € !
Also very disappointing the new pseudo-green plan that provides energy from renewable sources, the bill hasn’t dropped as they promised. It is definitely time to change suppliers.

August 28, 2023
Unprompted review
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