Andrews & Arnold Ltd Reviews 690

They provide excellent communication and service, every step of the way. From when I first called to asked questions, I got straight to an engineer who advised me on the best solution for our needs. They are slightly more expensive than their competitors, but don't let this put you off. They offer the best service and support in the industry. I am using them now for home, work, and recommend them to friends.

Superb. I dumped my existing ISP (Zen Internet) after they couldn't/wouldn't sort what was clearly an Openreach-induced cabinet fault resulting in a completely dead copper pair. Migrated to A&A advising them that the line wasn't working - they got it sorted within 72 hours of the transfer. They have the right sort of relationship with Openreach to get stuff done, and also don't patronise their more technically aware customers or insist on reading from a call centre script (or insist you plug in some dreadful piece of crud plastic childrens' router to test the line). Was particularly helpful to have a single, named contact who dealt with the whole thing from start to finish.

It's what every ISP should be like - transparent pricing with no "bundles"; top-notch customer service which in my experience is pretty tolerant of less technical users like me, as well as meeting the needs of the more knowledgeable. The service itself is excellent, with almost no down time and consistent speeds. I like it so much that I stayed with A&A after moving to the Highlands where mobile internet would probably be faster.

Been with A&A for many years. Just upgraded to FTTP... I'm not disappointed. Excellent support and after sales.

I’d been keeping an eye on Andrews & Arnold for a while, and when my previous ISP contract ended, I decided it was time to make the switch. I’m glad I did.

The switching process was smooth and impressively fast. One standout feature is the ability to view detailed logs during the transition, which gave me full visibility into what was happening—something I really appreciate.

Performance-wise, the connection speed is exactly what I expected, and latency has been excellent. As a techie, I particularly value the control panel, which offers a high level of customisation and insight into connection details.

I’ve contacted support twice—not for issues, but to configure additional services—and both times the response was quick, friendly, and clear. Thanks to Tobias and David for their help!

Yes, Andrews & Arnold may be a bit more expensive than some of the larger providers, but the transparency, control, and quality of service make it well worth the extra cost. I feel confident and content with my decision to switch.

Very helpful, quick to respond, no escalation paths – you get somebody technical straight away. They're happy to explain things to people who may not understand fully.

And there's never an issue with the service itself! Highly recommended, especially when I hear the horror stories people have with the more well-known names.

I can't say enough good things about this company. The quality of service, the communication, the support, the reliability. I've spent a lot of time waxing lyrical to every neighbour, college, friend and family member who will listen, as to why they need to switch and leave the pain of the bigger ISPs they all suffer from behind. Really the best. The last ISP I'll ever have.

Best ISP in UK.

Moved house, decided to stick with AA, it all just worked when I connected my router in the new property, no fuss no drama.

I will NEVER change

WE HAVE JUST HAD A MESSAGE FROM 01614097178 SAYING THEY ARE FROM A BANK OR CARD COMPANY AND WE HAVE TRANSACTIONS THEY NEED TO CHECK, THINKING ITS A SCAM BUT IT SAYS YOU OWN THE NUMBER WHEN I SEARCH

At this point I'm basically not considering any other ISPs, if I couldn't get A&A direct then I'd still go through them with L2TP or something. Absolutely top-notch, fantastic customer service and product that does what it needs to, makes you feel you're in control and that your ISP knows more about networking than you do -- as they should!
I've been an A&A customer since 2018, not planning on changing that any time soon. They're not the cheapest, but you get what you pay for, as the saying goes.

Great FTTP broadband service. No fuss during installation process.

It just works...

Best ISP I have ever used. You don't have to deal with an incompetent series of rings of support people; you get straight to someone who can help with your issues. And they don't overcontend, so you get the speed you pay for. 10/10!

I have been with AAISP for over 20 years and they have consistently provided excellent uptime and customer support

Andrews and Arnold were able to arrange instillation quickly. Are EXTREMELY responsive and technically excellent in their customer service.

I have recommended their services to friends, family, and colleagues for years, and will continue to do so!

Went with A&A for our SIP Trunk for our hosted on Premise FreePBX Server which works great, BT Quoted us £40 on top of our Business Internet so decided to give A&A a whirl and it's pretty good, £10 one of fee to setup Number and Trunk, £1.40 a month for Trunk / Number. Calls are pay as you go. Highly recommended.

Great communication. Great service.

We actually had an issue the day after we were connected. A&A had an Open Reach engineer out the following morning to fix it. Turned out to be a fault created by the Open Reach installer when they put in the fibre. Been rock solid since and far better than the experience we had with Virgin Media.

Seamless and rewarding move away from BT for home broadband. A&A focus on the single objective of providing an excellent service without clouding the experience with sales and promotional offers, TV deals, long tie-contracts, etc. The usage stats/graph is an unexpected bonus and so much to dig into from a technical point of view when ready but, out the box, everything just works.

I've been a customer of Andrews & Arnold since Feb 2019 and have always found their services, and their customer support, to be excellent. I transitioned from ADSL2+ to SOGEA, and took up A & A's VoIP service at the same time, in early September 2024; the SOGEA service (80Mbps down & 20Mbps up) achieved 100% availability for most months. More recently, FTTP became available in my area so I ordered this via A & A; the installation by an Openreach engineer on 8th July went as smoothly as could be hoped-for so I'm now running at 115Mbps down and 20Mbps up which is more than adequate for my needs.
A & A ensured that I retained my static IPv4 WAN address after the transition to FTTP and the VoIP service still seems to work just fine so overall I'm an extremely happy customer!

Excellent, seamless upgrade to FTP. Easy to follow instructions. Swift response to questions. Extremely fair - looking to sell most cost effective solution for one’s needs.

Been using these for over 15 years now, there's just no comparison with other ISP's with customer service, technical support and reliability. I just moved to a new place and they arranged everything with just a couple of emails, and no bother when my original completion date came and went, a quick email to them and they sorted it all out.