Abbeyarchery Reviews 10

Shane, Kim & Alex are great they help me out with all the things I need have bought allot of stuff over the years. Always helpful & knowledgeable thank you guys!

I drove 2.5 hours to buy a bow and was assured on the phone prior to pick up it would be set up for me. It wasn't. They left me standing around for 40 minutes and once they got around to me they still didn't set up my bow. Abbey Archery are garbage and I would never drop another $ with these folks again.

Worst customer experience I have ever had. Items aren't in stock like they say they are, no communication form staff. 4 months later and still haven't received my bow. The manger "Rudey" is hopeless. Do not buy off them

Abbey Archery used to be my "go-to" for all archery needs. Something has changed. Do not rely on their website to verify items "in stock." I have had three orders followed up with a telephone call stating that the items ordered are not in stock.

I have successfully ordered from other vendors who maintain an accurate stock list on their website.

Michael Dalton was the sales rep I dealt with at purchase. After dropping over $3.5k on a Bow, the included"setup" was absolutely atrocious and all contact since has been met with silence. Expect zero after-sales service and a complete disregard of you post-sale. The Department of Fair Trade have been brought into this one and Abbey Archery should expect the formalities of the submission in short order. Do not give this company your business, there are far better options out there.

My husband went in to the Sumner (Brisbane) store yesterday morning to purchase some arrows for an existing bow and possibly purchase a new bow/accessories. He was served by a young man who was rude, unwilling to sell anything to him, and treated him with contempt. After measuring his draw length, the employee condescendingly told my husband that he had only one choice and that they were "very expensive", and quoted him just under $200 a dozen for them. This was the expected price, not expensive, so my husband said he'd take them and was then informed that they didn't have them. At this point he also said that they would need 4" vanes which also were not available. My husband asked if they could order them anyway and he would pay for them right then, and was advised that they wouldn't be there with the next shipment and that he didn't know how long it would take to get them in. At this point my husband asked him about a specific type of bow he is looking for, and the young man said they were 'all international locking limbs now' and gave him a sideways look and wouldn't show him any bows. At that point my husband got a bit frustrated and suggested that he go elsewhere to get what he needed, and the employee replied "well maybe you should". So naturally my husband left the store. It is interesting to note that the store manager was present at the time and didn't even acknowledge what was happening right in front of her. Bad service, limited range. I'm sure we can find other places to spend our money.

Being Blind and a new VI Archer was made so much easier by Abbey Archery.
Professional, Knowledgeable, and amazing Customer Service.
The Brisbane Team really know their craft and love what they do, it certainly shows.
Well done Abbey Archery Brisbane, 5* all the way!

After spending nearly $4000 with Abbey's. I decided to upgrade my old bow rather than spend $250 on new strings. So I ordered a diamond edge boondocks package online! After a week I hadn't received shipping advice so rang to enquire! After an hour on the phone while they tried to find my order they took my number and promised to call back directly. After an hour I got an email saying there was a problem with my order and they had refunded my 💰! Well a week later I have no money, no Bow and there is no sign of it according to my bank! I have launched a dispute but it looks like I won't get my money back for at least 45 business days😣. BE WARNED THIS COMPANY WILL RIP YOU OFF!

Bought a bear bow, 12months ago. For 6 months had issues with string strentch.
Long story short they kept twisting it, then they got the inhouse dude to make me one, took it up north, string stretched 15mm
I had to buy a new string rather than getting a new one from bear under warranty.
Missed out on 3 hunts due to this reason.
I over heard the manager trying to fob my off, telling the staff to blame my shooting. But was obvious as the peep keep changing position consistently!
Recently bout a drop away and sight, over a lmonth ago. They took my money on line and said would order it!
Only found out last night it was never ordered, the manager kept telling me it would be here, it's landed in Australia bla bla bla
6 weeks later no one ordered it, no one said anything just keep stringing me along I just bought the sight last night on the net, it's already posted with a tracking number.
Great staff but management is seriously lacking care factor of customers, only caring about $$$ customer service is the worst I've ever seen!
The sight was the last straw. I contacted bear archery in the states, they are disgusted with them, and will take the matter further.

After checking with Abbey Archery that they had the W&W items in stock that that they listed on their website in the wanted models and quantities I placed my order. When the items arrived they had sent the wrong models and wrong quantities at their financial loss as they had undercharged me for what they had actually sent compared to what I had ordered. After the items had been returned instead of cancelling the transaction they refunded the transaction so a different AU$:£ buy:sell currency exchange rate was used so I made a loss of over AU$15 on the transaction to which they never replied to 2 emails about.