Hugo Casino Reviews 45

TrustScore 3.5 out of 5

3.6

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Rated 2 out of 5 stars

I don’t know why sellers think they are always right no middle ground. It’s there way or nothing. I ordered a couple of masonary bits and it said Tuesday this was the Friday before through there eBay... See more

Rated 5 out of 5 stars

Ordered a pair of polished chrome base plates which I couldn’t find anywhere else. Good price and communication from Abbey. Items are good quality and have sorted my problem. Will certainly look at ag... See more

Rated 4 out of 5 stars

Purchased frelan window catches , good quality product. Lauren was very helpful & got back to promptly with my query, wouldn't hesitate to purchase again from this company Many thanks

Rated 5 out of 5 stars

Very Happy Customer! Been wearing these for work for years but Dickies seem to have stopped making them, so it was great to find these guys had some. Very easy to use website, quick payment and the tr... See more

Company details

  1. Hardware Store
  2. Building Materials Store
  3. Building Materials Supplier
  4. Tool Store

Written by the company

Hugo Casino is a modern online casino platform that offers a secure, immersive, and user-friendly gaming experience with a wide selection of slots, table games, and live dealer options, fast registration, attractive bonuses, reliable payments, and professional customer support across all devices.


Contact info

3.6

Average

TrustScore 3.5 out of 5

45 reviews

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Rated 2 out of 5 stars

Communication breakdown

I don’t know why sellers think they are always right no middle ground. It’s there way or nothing. I ordered a couple of masonary bits and it said Tuesday this was the Friday before through there eBay site and the delivery was updated possibly by some eBay policy to say Thursday. I sent a message via eBay to say I was not impressed and it was taking too long. Well all hell broke loose instead of saying something like sorry your order is taking longer but it will be with you shortly. It was along the lines of it’s not our fault eBay policies Royal Mail. La la la. Saying I will not apologise when it’s not my fault. Why do companies think the buyer does not have a genuine opinion and the communication falls down due to some personal view. They are a business dealing with the public which without customers there is no business.

July 31, 2024
Unprompted review
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Rated 5 out of 5 stars

Wonderful service and value for money

Wonderful service and value for money. I am totally unsuited to DIY, so when I accidentally ran over the lead of my lawnmower I felt frustrated. I rang this hardware store to see if I could have my lawnmower mended.
I spoke to Michelle and she explained that they sold a little device to mend the lead for only £1.99. I doubted my abilities but popped into see her, in this gently bustling and friendly shop.
She took the plug joiner thing apart and patiently explained to me how to mend my lawnmower. Reminding me that it was like wiring a plug 🔌.
I felt empowered with the information given to me and felt quietly confident that I could mend my lawnmower.
Amazingly, I could and for only £1.99.!! I’m so pleased 😃.

August 4, 2022
Unprompted review
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Rated 1 out of 5 stars

Ordered 3 tough bags of FORGEFIX panel…

Ordered 3 tough bags of FORGEFIX panel pins.
Received ONE flimsy torn plastic bag in a broken cardboard box with many pins loose or indeed missing.
E-mailed company to complain and to claim a refund.
No response received.
I would advise to stay well clear.

March 3, 2022
Hugo Casino logo

Reply from Hugo Casino

We are sorry you were disappointed. We did respond immediately and offered to collect them and refund you.

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Rated 1 out of 5 stars

Very disappointed

Very disappointed, my order was cancelled due to a pricing error on their website. Why do businesses think it's your fault for finding their bargains. I think they should live with their mistakes and send you what you paid for.

December 2, 2021
Unprompted review

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