Abbotlyon Reviews 117

TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

My husband ordered me a bracelet for Xmas, unfortunately it was too small. So this is where the nightmare began! The company quotes on their website that they have a 1-year returns policy, but trying... See more

Rated 5 out of 5 stars

Lovely jewellery and excellent customer service. I wanted to return an item bought on the 2 for 1 offer. Customer service explained the process and made it really easy for me to return my item and reo... See more

Rated 5 out of 5 stars

Lovely customer service team helped answer all my questions for my custom made item. They were so helpful and took so much time to make sure my order was perfect. When it arrived it WAS perfect - I lo... See more

Rated 5 out of 5 stars

My bracelet was stolen - the parcel arrived opened, with the bracelet missing. A phone call to customer service, and it was replaced immediately, arriving less than 24 hours later. I was very impresse... See more

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3.8

Great

TrustScore 4 out of 5

117 reviews

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Rated 5 out of 5 stars

I ordered the huggie hoop earrings and fantastic service!

I ordered the silver huggie hoop earrings from Abbott Lyon and couldn't be happier! The delivery was super fast, and the earrings are absolutely beautiful — exactly as pictured. Their customer service was also brilliant: really friendly and responsive. Overall a great experience from start to finish. Highly recommend!

April 25, 2025
Unprompted review
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Rated 1 out of 5 stars

Mens birthstone bracelet …

Bought a birthstone bracelet from them and the stone fell out under the guarantee period. I emailed them with the details date of purchase and what had gone wrong but never got any response. The leather now looks very shabby obviously very poor quality and they don't care about customers.

December 7, 2024
Unprompted review
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Rated 5 out of 5 stars

The jewellery is stunning

The jewellery is stunning, I was introduced to Abbot Lyon when I received a bracelet for my 50th birthday. The packaging is great, I received regular updates on my delivery. I also received a thank you discount code. Couldn’t ask for better customer care.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Products

I recently ordered for a birthday gift, it arrived quickly, the products are great quality and were packaged nicely. Will be placing another order.

April 2, 2025
Unprompted review
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Rated 2 out of 5 stars

Ordered a name necklace for my daughter…

Ordered a name necklace for my daughter in law can’t read it x poor quality for £90
Will definitely be requesting a refund .
This is my third purchase the first was fine the second mediocre but this one 👎

April 10, 2025
Unprompted review
Rated 1 out of 5 stars

Stay away from this company

Stay away from this company, their customer service is a joke, my ordered items never arrived they're missing in transit, I've emailed numerous times and getting practically the same message each time and they are refusing to refund my money, can't be contacted by phone

April 11, 2025
Unprompted review

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