Abbott Reviews 2,085

These are terrible company got a sensor had it 3 days there was a sensor fault then they said they would send replacement which never turned up why the nhs use them I never know they are a unsafe company

Anytime i have contacted customer care they have been amazing. My recent interaction was with othmane who was an absolute joy to deal with over the phone

There are wonderful people who work here and are high positions that strive to improve the company but the supervisors and direct workers of Abbott really generate the loss of people, product quality, and nobody makes decisions there are many workers who are pressured without reason many of the best workers resigned because of the unfair pressure because some direct workers of Abbott make life impossible for those who come through an agency and those who get a direct contract with Abbott after working with them through the agency are those who have friends and family inside the rest are thrown out simply because some of the supervisors decide it before your contract ends it is tremendously terrible what happens

I've been using Freestyle Libre 2 and 2+ sensors for nearly a year on prescription. At least every 3rd and often every 2nd only communicates with my phone by scanning the sensor, which means I get no alarms.
Interestingly, all replacement sensors (which are quicker to order via their online form than on the phone!) have worked so far. I'm beginning to suspect that Abbott must be sending sensors that didn't get through their quality control to the NHS...

Another Bad Experience with Abbott’s Freestyle Libre 3 Support

I am extremely disappointed with Abbott’s customer service and lack of accountability regarding their faulty Freestyle Libre 3 sensors.

After dealing with multiple defective sensors, I contacted Abbott and was promised four replacements by the first representative I spoke with. I am sure the call was recorded, and Abbott can verify that I was told this. However, instead of receiving the four replacements as promised, I only received two. When I followed up, I was told that I would only receive four in total instead of six, which is not what was originally promised.

To make things worse, the Freestyle Libre 3 sensors are completely useless because Abbott has failed to keep up with software updates. Their sensors do not work with iOS 18.3.1 because they are nearly two years behind in software updates. This is unbelievable—how can a medical technology company not update its software to be compatible with current devices? Instead of fixing the issue, Abbott sends replacement sensors that are just as useless because the software is still outdated.

Am I expected to go out and buy an old phone just to use their product? This is ridiculous and completely unacceptable. Between the faulty sensors, poor customer service, and outdated software, I would strongly advise anyone considering the Freestyle Libre 3 to think twice before purchasing. Abbott clearly does not stand by its product or its customers.

Here’s the revised version with the correct number of faulty sensors:

My Bad Experience with Freestyle Libre 3

I have been using the Freestyle Libre 3 for the past six months and purchased 24 sensors from my pharmacy, expecting them to last me an entire year. However, they did not last as long as they should have. I own the latest iPhone 16 Pro, and out of the 24 sensors I bought, 14 were defective and did not work.

My mistake was that every time I removed a faulty sensor, I threw away the box, assuming I wouldn’t need it. Later, I discovered that the box contains the serial number required for requesting a replacement. When I went back to the pharmacy to ask for the serial numbers, they told me they do not keep track of them and only sell the sensors as they are. Of course, since I no longer had the boxes, I had no way to retrieve the serial numbers.

I eventually contacted Abbott, the manufacturer, and after a long conversation, they admitted that the Freestyle Libre 3 has compatibility issues with the latest iPhone models. However, they never issued a consumer alert to pharmacies or customers about this problem, nor did they update the software to fix it.

Despite acknowledging the defect, Abbott only agreed to refund three out of the 14 faulty sensors, which I believe is completely unfair. If they know their product is faulty, why is it still on the market? Instead of fixing the issue, they suggested I buy a separate reader device, which costs even more money.

To make matters worse, Abbott only offers a refund if you return the used sensor—which is ridiculous. How am I supposed to return a used sensor that has already been discarded, especially since it was defective and useless in the first place?

Overall, I feel completely ripped off. Even the company admitted that many customers are experiencing the same issues. Until Abbott properly updates its software for the latest iPhones and takes responsibility for its faulty product, I strongly advise against buying the Freestyle Libre 3.

Additionally, when I contacted customer service, none of the representatives spoke proper English. One of the agents kept thanking me repeatedly—probably 55 billion times—without understanding the issue. The phone transmission was so poor that it felt like I was talking to someone on Mars. It’s clear they are outsourcing customer service to overseas agents who are paid very little, yet they believe this is an acceptable level of support.

This entire experience has been incredibly frustrating, especially considering that each sensor costs nearly $59. I have spent a significant amount of money—buying 24 sensors over six months—only to find that 14 of them didn’t work. I’m 75 years old, and I simply don’t have this kind of money to waste. To make things worse, my insurance company refuses to cover these sensors because I have Type 2 diabetes and do not take insulin.

Abbott needs to do better.

I’m on the Libre 2+. Its my first sensor & it’s so inaccurate it’s a joke. The alarm is going off all throughout the night, yet when it says say 3.5 & I do a blood test, I’m getting 6.5-7.5, so no need at all to start eating glucose tablets.

And lets also remember that while Abbot are churning out this garbage, out NHS is wasting OUR money on it with no consequences for Abbott.

It’s just not on and having blood sugars that are running 3.0-4.0 higher is no good for any of us.

So what are you going to do about it Abbott?

I got it and the app was working on my old phone. At Christmas, I got a new phone and app and the sensor didn't recognize each other. I tried emailing customer services and they asked a few standard questions over 24 hours as soon as I mentioned that I wasted my money on this sensor they stopped replying. Waste of money for me.

Absolutely hopeless company.
State 48 hr delivery, ordered with 5 days left on sensor. Phoned two days later as order page still said "awaiting fulfillment".
Told customer services sensor expired on Friday and was assured I would receive order for Friday. Emailed to ask what was going on Thursday as still showed "awaiting fulfillment". No reply, phoned today, told "I can help with that, I'll get back to you". Still nothing. What is needed is far more competition.

Just had a terrible experiente with Freestyle Libre 2 plus. I have been using Freestyle sensors continuously since it first arribed in Brazil. Ocasionally I had problems with sensors that stopped working or did not work at all, always reimbursed by Abbott. The last experience, however, was terrible when I installed the sensor at 23:30, Dec17. As it started working it always indicated low glicose levels and I continuously ate sweets, a high level of carbohydrates. Yet no increase in glicose levels. Spent all night monitoring, but unfortunately my finger measurer here in the country house ran out of batteries and I am 80 miles away from a drugstore I could get new sensor or mesurer. Next day the glicose levels were strangely around 53-81 despite how much I ate. No insulin injected whatsoever. For once it went up to 190 at 20:30 Dec18, so I injected insulin (NPH and rapid). After sometime it stayed around 53 unchanged despite a large quantity of carbohydrates consumed. Indeed I started to feel high glicose symptons (dry acid mouth, head pressures, head ache), so as I was alone and no one to help me, I decided to rest. Woke up with sensor mesuring “Lo” yet with high glicose symptons, so I injected 30 units of rapid insulin. If I was really “Lo” I would very soon have the symptons. I injected in intervals of 15-25 minutes: 6, then 8, 8 again and 8. No symptons of hypoglicemia whatsoever só I contacted Abbott to report the problem and have someone get me a new sensor. After long hours waiting they informed nothing could be done if I had no fingertip comparisons. I am now waiting for my wife travelling 80 miles to get me and buy another mesurer as I am completely in the dark in a dangerous situation, yet, Abbott’s degrading assistance in Brazil tells me they cant do anything about the sensor with problem. Instantly Abbott became untrustworthy due to serious situation of its sensor failure.

I am a new user to Libre 2 and it fell off after 5 days but it was replaced and they kept in contact by email (which I prefer). I'm type 2 and also checked my levels with a finger prick monitor to put my mind at rest that I was getting true readings which I was. Very good customer service.

Overpriced, unreliable and the support is extremely poor unless you want to call. Been using libre for over 2 years, I'd say that 75% have worked and the other 25% have failed before the 14 day period. Credit to Abbott, if you call up you will get a replacement and a returns bag to send the faulty item back.

The straw that broke the camels back and made me write this review is I've had a somewhat severe allergic reaction to what I think is the adhesive. I emailed over a week ago asking if there had been any issues with the batch or any changes to the adhesive. No reply. I'd have hoped if someone sent an email with an adverse reaction, someone would at least look into it to see if it was a one off or if more people could be affected.

Abbott has stop making the Libre3 Glucose Monitor which was used for a year at $69. prescription, and replaced it with the new Libre3 Plus which now cost $144. prescription which only adds 15 day monitor vs 14 day monitor for previous Libre3; thus one extra day for more than double the price with about the same accuracy for both!

Two weeks ago, I had a problem with my Libre2 continuous glucose monitor. It was having a built-in battery issue which was causing it to overheat, and the meter failed to work. I called Abbott Labs, the manufacturer, explained the issue and they agreed to send me a replacement meter. 5 business days later, I received the replacement meter and started to use it. It only worked properly two days when it would not allow me to use the touch screen. I would have to plug in the meter on a 3 foot length of cord in order to take a reading, and then in 30 seconds I would get an error screen telling me to contact Abbott Labs customer service. I called them on Friday, October 25 and the customer service representative said they could not replace the second meter because they will only replace a meter once a year. I escalated to a supervisor who took my information and said she would get back to me on Monday, October 28th. I never heard anything. So I called again today and got the same response from the first representative, and I again escalated to a supervisor who backed up the first representative. He said they cannot provide two replacements in a year. I said the second one should not count as it was defective from the get-go, and he said there was nothing I could do. My only solution is to pay out of pocket for a new one ($100.00) since Medicare will only pay once every 5 years for a meter. I can't even switch to another brand without going out of pocket.

Having used Libre2 for 4 years now I have had many sensor failures.
Abbott state user error and seem to forget I'm the Customer and I paid for these devices and they fail regularly.
The NDSS is cracking down on how many you can have which often means no spares. So it's back to the finger pricking. Hard to believe companies like Abbott exist in 2024, but I suppose they have our money and refuse refunds, it's the perfect business model, especially now subsidised by the Australian taxpayers.

I have a spinal stimulator in my back to help with pain in my arm and hand from a broken wrist well my remote and magnet were stolen and trying to get them replaced is a pain in the a°° when you do finally get to talk to somebody that have a bunch of things that you have to do before you get the first thing which is the magnets then they have to speak to your doctor that implanted it for you to get the remote but my doctor has gone missing an action they can't find them anywhere so then they want me to go to a different pain management place which I don't have time for all I need is my remote and my magnet and it's a pain in the ass to get if I didn't need this I would have it taken out right away but I need it so I'm not in so much pain

I am long time user of Free Style Sensor. recently I gid experiance too many times reading sensor errors. Some times it laster fup to 2 hours. It effected my health as I knew I have low suggar ... Advised Abbott, what a joke ... after many silly emails by Abbott, I have asked for refund for the sensor .. they will do anything just to ignore your request and keep asking some question. required info has been email to then number of times. I stopped using medical sensor as I could not handle the idiotic emails from customer support and risk my health. I am back to old way to test for my sugger levels. John

This is a scam and i am angry that Google goes along with this

I MUST WARNING ALL DIABETICS WHO USE THE FREESTYLE LIBRE 2 TO BE VERY CAREFUL BECAUSE IT IS UNRELIABLE FOR THE RESULTS THAT DOING THE SCAN COULD JEOPARDIZE YOUR HEALTH WITH VERY SERIOUS CONSEQUENCES. THE MINISTRY OF HEALTH IS RESPONSIBLE.

Trustpilot may be about customer experiences but I want to also warn people about applying for a job with them. Be very aware! The interview process is a disgrace at Abbott. If you are reading this, please do not apply unless you want to be made look a fool and waste time.

First of all, if you are unlucky to get a message from a talent recruiter Julia in Ireland please ignore it. She is incompetent at her job. She does not read emails properly. When I got the original invitation for a telephone interview, I only had one choice for Friday afternoon. I advised Abbott of this and also advised that I had a verbal offer from another company. Julia did not bother reading the email properly and advised there they would not be going forward. When I advised her that this was a verbal offer, she wrote back and apologized and gave me a few more time slots. I picked a time for a Monday afternoon. I already however had a lot of reservations about having an interview with Abbott.

On the morning of the interview, Julia wrote to me cancelling the interview and saying that it had been offered to somebody internally. To cancel an interview at short notice is a real 2 figure sign to the applicant. There was an apology from her and when I made a complaint from the Head of Talent Acquisition Brendan. That was all. There was no investigation and I felt like a square peg in a round hole.

Abbott was the worse experience I have ever had as an applicant and I would recommend nobody to apply to them