Abbott-Wade Staircases Reviews 

I had a stair renovation with this company after a yr I’m still fighting via my finance company because they are dishonest lying cowboys
My staircase is collapsing. They have removed my main Newal post by cutting it in the middle and placing a smaller one on top! The Newal post on my staircase was the strength and held up the staircase. When securing the post they have fixed 6 screws from the tread to the post leaving the middle of my staircase dipping down.
They have taken the strength out of my staircase and are holding it up with 6 screws and they think that’s adequate to take the weight of humans going up and down
This post should have been secured properly. My whole staircase is moving up and down and at risk of collapsing.
I am in the process of dealing with the finance company via the ombudsman and then I will be taking this company to a small claims court. Please avoid.
The staff are shameless and the quality of work is shocking and unsafe

The lack of resolution, the workmanship and the ongoing concerns about safety have caused enormous stress and frustration.

I would strongly advise anyone considering using this company to do their research and think very carefully before proceeding.

I would not recommend this company based on my experience.

From initial visit to completion the work was undertaken in a very professional way. I was very pleased with all renovations and build of new stairs . Big job that ended up exactly as I wanted from the outset in my head .Lee and John were brilliant on site with fantastic level of workmanship and very tidy workers

Great quality product.
Staff were friendly and efficient.

Excellent service from design to completion, excellent quality , attention to detail and professional , would highly recommend

If you need stairs refurbishing Abbott-Wade should be your go to company. The products, workmanship and customer care were the best we’ve ever experienced. The fitters were so skilled and totally transformed our hall, stairs & landing.
Dan & Ian were top draw, a pleasure to have in our home.
THANK YOU to everyone at Abbott & Wade

The lads worked so clean and tidy at our home. Punctual and curtesey.

Abbottwade renovated my staircase quality of work was exceptional quality of customer service experience exceptional process from start to finish exceptional more than met my expectations fitters Dan and Ian were maticlus in execution refurbishing my staircase quality to the highest standard more than meeting my expectations THANK YOU

Very clean and professional work force. 10/10

The finished result is superb. The quality of the wood and the craftmanship cannot be faulted. The fitters were professional and attentive to detail. All refuse was removed and the area was left clean and tidy. I could not have asked for more and am delighted with the result.
The company was easy to deal with. They kept to timelines given and were helpful throughout.

Used this Company some years ago installing new staircase, with excellent results.
Using this Company, therefore, was a no brainer.
Excellent results again.

Great job
Clean
Professional couldn't fault
Definitely recommend

Really pleased with the quality of the staircase that we had fitted. The design stage was easy and the designer had plenty of options for us to consider. The timeline was good and we didn't wait long for the staircase to be fitted. It looks really good.

Awesome, Amazing, kind and calm

Hugely knowledgable, and a skilled respectful install team and we consistently get asked where our staircase is from as it’s the focal point in our double height entrance hall. Wouldn’t hesitate to recommend, and have on many occasions!

The installation could not have gone better. Everyone we dealt with at Abbott-Wade was helpful and polite and the quality of the work is so good, really pleased with the results and would recommend these guys in a heartbeat. Thank you !

Delighted with the service we had from this company, all the way from the initial visit we were advised on the best option and not put any pressure at all to accept the quote.
On the day of fitting the team arrived on time, were polite and respectful throughout even though we work from home they caused no disruption whatsoever.
Would certainly recommend to others.

Your companies approach was polite and professional. Your employees were very knowledgeable and importantly listened to what we wanted and delivered. I would be pleased to recommend your services. Good luck in the future.

I have just had my second staircase fitted by this company and they are an excellent outfit. From beginning to end I could not fault them. The quality, workmanship and staff are just the best.

Great result and fitters were brilliant

I had a staircase renovation Dec 2024, I am still arguing and fighting for them to resolve the issues! My staircase is now moving and at risk of collapse due to the shoddy workmanship.
I first complained as the capping over my skirting was very very poorly finished along with other problems and to fair they came straight out to rectify some of it. Unfortunately it still wasn’t up to standards and they came out again. This time the workmen turned up unannounced. I was upstairs on a work call so didn’t hear the door, they never pressed the ring doorbell, they called my mobile once but I couldn’t answer straight away as I was on a work call. I did call them back but no answer and when I went downstairs to the door they had gone! Despite telling their boss they called me several times (they never did, I shared proof) they also claimed they was sat outside in the van for 30 mins, my security cameras clearly show they wasn’t. I was called a lier and the cameras prove nothing!
Then I heard nothing from them until I contacted the finance company to complain.
They did come back and did some more remedial work! ( hand rail was coming out of the wall, the joins and finish on the capping over the skirting was terrible, and more stuff, Very poor workmanship.
When they finally came out again, they replaced the capping but unfortunately the new stuff was a different colour, higher on one side than the original and all different widths (1inch to 2inch wide)
They are now refusing to put it right and I have to accept it! They claim it’s due to the shape of my stairs and my walls being uneven! Utter rubbish! The original skirting cover was uniform in height, colour and width so it can be done they have just not taken the time and care. If the skirting and walls are uneven which they are not, they should have packed the capping out to ensure it was even, they also claim it doesn’t matter about the joins because a carpet will cover the imperfections. I wasn’t having a carpet I wanted a runner. I think it’s disgusting how they think just covering shoddy work with a carpet is acceptable.
And now the icing on the cake is my stairs are moving when I walk on them because they have taken the strength out of them replacing the Main Newal post! This post should have been covered not replaced and now my staircase is a risk of collapse. The main part is held up by 6 screws thanks to Abbott and Wade.
Amazing work! I certainly would not recommend this company
I now need all my under stairs taken apart and my staircase reinforced to prevent collapse.

Regarding the reply!
I think you’ll find they didn't say there was nothing wrong with the staircase, they was inspecting the skirting board covers and they concluded they was ok cosmetically because you can cover any gaps with a carpet! Thats like wallpapering over crumbing plaster and hoping no one will notice.
They never inspected the rest of the staircase and more importantly the terrible work done with the Newell post and securing my stairs.