The finished result is superb. The quality of the wood and the craftmanship cannot be faulted. The fitters were professional and attentive to detail. All refuse was removed and the area was left c... See more
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We cannot rate Abbott-Wade highly enough! The 2 young men who fitted our fabulous new oak/glass staircase worked quickly and efficiently and were extremely courteous. The office was also very helpful... See more
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We wanted something that Abbott Wade hadn’t done before, a combination of ideas we’d seen on the web, plus some thoughts of our own. We worked carefully with AW designers Emma and Les and could not be... See more
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Delighted with the service we had from this company, all the way from the initial visit we were advised on the best option and not put any pressure at all to accept the quote. On the day of fitting... See more
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Company details
Written by the company
Abbott-Wade is home to the best choice of New Staircases and Staircase Renovations in the UK. Choose from a variety of materials and different designs for your stairs!
Contact info
Abbott-Wade Ltd, Ashton Road, WA3 3UL, Golborne, United Kingdom
- 01744 634442
- info@abbottwade.co.uk
- www.abbottwade.co.uk
4.8
Excellent
120 reviews
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Replied to 100% of negative reviews
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A first-class experience!
From design to installation, our experience with Abbott-Wade Staircases was first class! Everyone who visited us was courteous, knowledgeable and professional in the execution of their work. Communication with the company at all levels, was excellent.
We are delighted with our stunning, oak & glass staircase, which is admired by all. The designer offered us creative solutions and practical advice, which has resulted is a perfectly-matched staircase for our home.
January 27, 2025
Unprompted review
Reply from Abbott-Wade Staircases
Thank you so much for your wonderful review! We're delighted to hear that you had a first-class experience with Abbott-Wade Staircases. It’s fantastic to know that our team’s professionalism, communication and expertise made the process smooth and enjoyable for you. We'll be sure to share your kind words with all involved!
Warmest thanks,
The Abbott-Wade Team
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Excellent from start to finish
Excellent from start to finish. Great advice during survey and excellent installation. Always left the house clean and tidy. We love our oak glass stairs.
November 5, 2024
Unprompted review
Reply from Abbott-Wade Staircases
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience from start to finish. It’s wonderful to know you appreciated our advice during the survey and the care we took during the installation process. We’re so glad you love your oak glass stairs—they’re a beautiful choice! If you need anything in the future, don’t hesitate to reach out.
The Abbott-Wade Team
We are delighted with the service and professionalism and makes the house lighter.
We are delighted with the service and professionalism from your company from the very beginning consultations and throughout to completion. Your workers were punctual, reliable, efficient, polite and worked really hard throughout, with minimal disruption. We are more than happy with the result and highly recommend your company.
November 1, 2024
Unprompted review
Reply from Abbott-Wade Staircases
Thank you so much for your wonderful review! We’re delighted to hear that you were pleased with our service and professionalism from start to finish. Our team takes great pride in being punctual, reliable, and efficient, and it’s fantastic to know their hard work and dedication made a positive impact. We’re thrilled that you’re happy with the result and we truly appreciate your recommendation. It was a pleasure working with you and we’re here if you need anything in the future!
Best Wishes,
The Abbott-Wade Team
Professional expertise and…
Professional expertise and perseverance. The quality of products and labour. The guys were brilliant in trying to get it all perfect. And they absolutely did.
Communication needs to be worked on as it's patchy and chaotic at times.
Otherwiise super happy. Thank you Abbott-Wade
December 16, 2024
Reply from Abbott-Wade Staircases
Thank you for your feedback! We're pleased to hear you appreciated our professional expertise, perseverance, and the quality of our products and labor. We also take your comments on communication seriously and apologise for any inconvenience caused. We're actively working to improve our communication processes to ensure a smoother experience for all our customers. Your insights are invaluable and we appreciate your understanding and patience.Thank you for choosing us!
Responsive and did a great job.
December 2, 2024
Reply from Abbott-Wade Staircases
Hi Ian, Thank you for taking the time to leave us a 5* Review.
As a family business we really appreciate your endorsement.
Warmest thanks,
The Abbott-Wade Team
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Brilliant job
The two joiners were great, just got on with the job.
Very skilful guys no gaps every joint tight.
We would certainly recommend Abbott Wade to anyone.
Just to reiterate brilliant job.
October 28, 2024
Unprompted review
Reply from Abbott-Wade Staircases
Thank you so much for your fantastic review! We're thrilled to hear that our joiners impressed you with their skill and professionalism and we’re delighted that you’re so pleased with the results. If you ever need anything else, please don’t hesitate to reach out.
Thanks again for choosing Abbott Wade!
No hard sell
No hard sell. Designed a staircase which appealed to us. Fit date met. Two wonderful well mannered fitters ( Ellis and John) arrived on time and importantly new what they were doing and in two days job completed. Thank you to call concerned.
November 15, 2024
Reply from Abbott-Wade Staircases
Hi Barry, Thank you so much for your thoughtful review! We're delighted to hear that you appreciated our no-pressure approach. It's great to know that the installation process went smoothly and that the team provided such excellent service
Thank you for choosing us and we hope you enjoy your new staircase for years to come!
The Abbott-Wade Team
Excellent workmanship
Excellent workmanship.Fitters did an amazing, checked every detail was perfect.
Customer service regarding installation was also excellent.
Would recommend this company to anyone.
Thanks for a fabulous job🌟
November 15, 2024
Reply from Abbott-Wade Staircases
Thank you so much for your kind words and glowing review!
We’re thrilled to hear you were impressed with our workmanship and that our fitters ensured every detail was perfect. Your recommendation is greatly appreciate and we’re delighted we could deliver a great result for your staircase project.
Warmest thanks
The Abbott-Wade Team
Very professional
Very professional. Fitters were polite and industrious, working cleanly. The finished article exceeded expectations.
November 13, 2024
Reply from Abbott-Wade Staircases
Thank you so much for your wonderful feedback Mr Beardsell! We’re thrilled to hear that you found our team professional and hardworking. It’s always our goal to not only meet but exceed expectations, so it’s incredibly rewarding to know we achieved that for you. Thank you again for choosing our family business!
The Abbott-Wade Team
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This company is next to none very…
This company is next to none very personal great workmanship clean no issues would well recommend abbott - wade to enyone needing a staircase up grade
November 4, 2024
Reply from Abbott-Wade Staircases
Thank you so much for your kind words David! We're delighted to hear that you had such a positive experience and that our team’s craftsmanship and attention to detail stood out to you. It means a lot to us that you’d recommend our family business to others for their staircase projects.
Thanks again for choosing us!
Refurbished stairs look great
Refurbished stairs look great. All that remains is to have new floor covering.
Everything went well from start to finish. Installation took just the 2 promised days with no hassle. Abbot Wade staff really helpful from star to finish
October 28, 2024
Unprompted review
Reply from Abbott-Wade Staircases
Thank you so much for your wonderful review! We're thrilled to hear that you're pleased with the refurbished stairs and that the process was smooth and efficient for you. It's great to know our team met your expectations in both quality and service. We'd love to see how it all looks once the new floor covering is in place!
The Abbott-Wade Team
Great company to deal with for another home…
We used Abbott-Wade for another home and both times they have been great to deal with, they listen to what you want and come up with good ideas if you are stuck.
They work cleanly and take great pride in the work they do
Would highly recommend Abbott-Wade
October 24, 2024
Reply from Abbott-Wade Staircases
Hi Fiona,
Thank you so much for your wonderful review! We're thrilled to hear that you've had a great experience with us not once, but twice!
Your recommendation is greatly appreciated by our family business.
Thanks again for choosing Abbott-Wade!
Abbot-Wade staircase Oak & Glass
Great customer service from beginning to end. True professionalism , honest service with quality at its heart.
Our stairs are truly FABULOUS and our fitters Tom and Henry were amazing .
Our house was treated with respect as were we.
STUNNING over the moon .
Mr & Mrs Taverner
October 8, 2024
Unprompted review
Reply from Abbott-Wade Staircases
Thank you so much for your wonderful review Mr & Mrs Taverner!
We are thrilled to hear that you had such a positive experience from start to finish. The team will be delighted to know that their work left such a great impression and that your new stairs are everything you hoped for.
Thanks again for choosing us!
The Abbott-Wade Team
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I would recommend Abbott Wade without hesitation
From start to finish everything went very well and I was so impressed with the attention to detail from everyone involved. The staircase looks fantastic and has had an even bigger impact than I had even considered. Very well done to all the team!
September 6, 2024
Unprompted review
Reply from Abbott-Wade Staircases
Thank you so much for your wonderful feedback Alli & for supporting our family business! We're thrilled to hear that you're so happy with the results and that the staircase has made such a positive impact in your home.
Warmest thanks,
The Abbott-Wade Team
A throughly professional job with a…
A throughly professional job with a amazing attention to detail by installers. Would definitely recommend.
September 13, 2024
Reply from Abbott-Wade Staircases
Thank you so much for your wonderful review Mr Wash! We're thrilled to hear that you were impressed with our team's professionalism and attention to detail. It's great to know that you're happy with the installation and we really appreciate your recommendation. Thank you for supporting our Family Business.
Warmest thanks,
The Abbott-Wade Team
Excellent service from start to finish
Excellent service from start to finish. Never seemed to be rushed, but extremely efficient. Super communication with all those we dealt with.
August 9, 2024
Reply from Abbott-Wade Staircases
Hi Charlie,
Thank you for this glowing testimonial. We're delighted that the whole process has gone so well and that you're so happy with the final result.
Warmest thanks,
The Abbott-Wade Team
Excellent service from start to finish…
Excellent service from start to finish would highly recommend.
August 14, 2024
Reply from Abbott-Wade Staircases
Hi Sue,
Thank you for your lovely feedback and your glowing recommendation,
Warmest wishes,
The Abbott-Wade Team
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Brilliant service
We had an Abbot Wade staircase installed in 2014 and wanted the bottom step with a wood finish instead of the carpet because our cat trashed the carpet.
We are absolutely delighted with the choice of wood which matches our hall floor. Thank you 🙏🏽
July 9, 2024
Reply from Abbott-Wade Staircases
Hi Jayshree, We're very pleased to hear that your staircase is still wearing well and that we've maintained our high standards of service. Thank you for sharing this excellent feedback.
Warmest wishes,
The Abbott-Wade Team
Every step of the way from survey to…
Every step of the way from survey to instalation was faultless.
July 5, 2024
Reply from Abbott-Wade Staircases
Hi Anne Marie,
Thank you for your lovely feedback which we will share with all involved. We're very pleased that you have had such a good experience with us.
Warmest wishes,
The Abbott-Wade Team
Fabulous new staircase!
We cannot rate Abbott-Wade highly enough! The 2 young men who fitted our fabulous new oak/glass staircase worked quickly and efficiently and were extremely courteous. The office was also very helpful and kept us updated at all times with nothing being too much trouble. A lovely family run company where you deal with ‘real’ people! And our new staircase looks amazing! Highly recommended!
June 14, 2024
Reply from Abbott-Wade Staircases
Dear Angie,
Thank you so much for your glowing review! We are thrilled to hear that you are delighted with your new oak and glass staircase. It's wonderful to know that our team, both onsite and in the office, provided you with efficient, courteous, and helpful service throughout the process.
As a family-run company, we pride ourselves on delivering a personal touch and ensuring that our customers feel valued and informed every step of the way. Your kind words affirm the hard work and dedication of our team, and we couldn't be happier that you are pleased with the results.
Thank you for choosing Abbott-Wade and for your high recommendation. I
Warmest thanks,
The Abbott-Wade Team
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