AB Car Rental Reviews 

342
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

CONSISTENT, QUALITY & FRIENDLY service. After renting rusty junk from other operations and dive resorts, I noticed the "cleaner" ABCARRENTAL trucks at the dive sites and in town. I/we began using the... See more

Rated 1 out of 5 stars

5 weeks and still waiting for Deposit back. Rest of dealing including price was okay. I will review once I get my deposit back.

Rated 5 out of 5 stars

Very helpful company, met us at the airport although out of office hours. We took out the extra indemnity which was worthwhile as we had a blow-out on the rough roads of the national park. Tyre change... See more

Rated 5 out of 5 stars

Great service right from booking when I was in the uk, to collection and help getting used to a scooter having never driven one. Changed battery for me To ensure could get around the island. Highly r... See more

Company details

  1. Car Rental Agency

Information provided by various external sources

AB Car Rental offers the largest selection of dive pick up trucks and rental cars and the best rates on Bonaire for over 34 years!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

342 reviews

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No recent history of asking for reviews

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Replied to 20% of negative reviews

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4.5

All reviews

(342)

34 reviews in the last 12 months

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Rated 2 out of 5 stars

Car not ready for pickup at the…

Car not ready for pickup at the airport. Next morning I was able to collect it. They have new cars on display at the website on on their premises, but I got a 15 yrs old dirty car.

January 18, 2024
Unprompted review
AB Car Rental logo

Reply from AB Car Rental

Dear Hugo,

Thank you for reaching out. We apologize for any inconvenience you experienced regarding the delayed pickup of your car at the airport.

Your flight arrived outside our office hours, and as a standard practice, we only provide cars outside office hours with a full insurance package, not just the liability insurance (WA). With a full insurance package, you benefit from a $0.00 deductible and deposit. Since you opted for the WA insurance, we require the deposit to be paid at our office before releasing the car. This is the reason you were unable to collect the car immediately.

Regarding the age and condition of the car, our oldest vehicles are 6 years old, and they are scheduled to be replaced this year. The challenging conditions on the island, particularly the impact of divers, can contribute to the appearance of wear on the vehicles, potentially giving the impression of them being older.

We highly recommend opting for the full insurance package in the future, ensuring immediate car pickup with no deductible or deposit, at just $8 per day.

Once again, we apologize for any inconvenience caused and appreciate your understanding.

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Rated 5 out of 5 stars

Wonderful people

Wonderful people! Alisha is the best :)
Truck was perfect for diving. Looks nice too.
All around great experience. We also used ab dive, and did the amazing sail and dive trip. Top marks on all of it.

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

Nice cars, great service!

The car rental company has nice well maintained cars. The sales girl Alicia is very accommodating and kind, goes the extra mile for you with a smile! Thank you, Alicia!

Mozes & Isabella

January 23, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent!

Very convenient pick up and drop off for the airport. Very quick and easy check-in and check-out. When we experienced a problem with our truck (the parking brake locked up) the service van came within 5 minutes and promptly resolved the issue.

November 11, 2023
Unprompted review
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Rated 5 out of 5 stars

This company gets great reviews

This company gets great reviews, and I now know why. Cars are really good, service is friendly and efficient and there insurance policy is fantastic value given the cover. Will definitely be using them again.

May 7, 2023
Unprompted review
Rated 2 out of 5 stars

Unsafe, stay away.

The small JAC SUV we rented had major engine problems when starting cold in that it stalled and felt like it was running on 2 cylinders. We almost got hit when I tried to enter an intersection and it stalled out. I returned it and they took it for a drive and said it was fine, which it was after it warmed up after 5 minutes or so. I can't recommend AB due to their lack of interest in the safety of their clients.

February 13, 2023
Unprompted review
Rated 1 out of 5 stars

We rented a car for 3 weeks in January

We rented a car for 3 weeks in January, our original flight was delayed a day, although we told AB car rental 2 months in advance of the flight change, they refused to let us know. refund the lost day. Rental company to avoid.

February 11, 2023
Unprompted review
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Rated 5 out of 5 stars

Great staff

Great staff, super easy pick up on arrival and great drop off on departure.
The car was in good shape. Great online communication beforehand. All went well. Highly recommend.

February 8, 2023
Unprompted review
Rated 5 out of 5 stars

Smooth and hassle free

This was our third car rental with AB Rental and definitely the best ! Excellent car, smooth service and totally hassle free check in and check out! We’ll be back as soon as we can! 😄

November 5, 2022
Unprompted review
Rated 5 out of 5 stars

Rainy weekend top service

You receive the service that they promise you. My flight had a 2 hours delay but when i arrived the taxi was there to pick us up and take us to the office. When arrived at the office the staf was very friendly and service minded, loved that. The car was new, full tank.
The day I had to return the car, it was raining heavly and it flooded their garage but despite that, the service was TOP!! They took me right away to the airport, staff was very friendly too.

October 27, 2022
Unprompted review
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Rated 3 out of 5 stars

Do not rent Wingle 5 single cabin

I would not reccomend renting the Wingle 5 single cabin. It broke down four times during our renting period of eight days… AB’s service was good tho, three of the four times we got to get the car rolling ourselves, but the one time it did not start at all and they sent us someone to repair the car and he got there in about 15 minutes and got the car working in about 5 minutes, wich was nice.

August 11, 2022
Unprompted review
Rated 3 out of 5 stars

$210 for 5-hour rental

I arrived in Bonaire by cruise ship and wanted to experience the amazing diving. I scrambled looking for a car to rent for my short time on the island. Many car rental agencies didn't have availability due to me booking in short notice.

ABCarRental initially stated they didn't have any availability, but after telling them I would only be there for one day, replied back stating they had a cancellation and would be able to accommodate a rental for me.

They stated there was a 3-day minimum for the rental totaling $210 despite only having the truck for 5 hours. They wouldn't budge on the rate after booking or after returning the truck.

After signing the contracts and going over the truck, we were told not to lock the doors of the truck, as thiefs would know I would be underwater. If a break in were to happen, I would be responsible for the damage and it would not be covered by the insurance.

I was happy I was able to rent a vehicle for my short visit to the island, buy I was not happy in the end that I had to pay a 3-day minimum when there were many other rental agencies on the island I could have gone with instead, and I was outside of my cancellation window.

If you are requesting to be picked up from a location upon your arrival to the island, make sure your times agree with each other. I ended up walking to the office from the cruise terminal (about 1 mile) because our ride was nowhere to be seen.

April 24, 2022
Unprompted review
Rated 2 out of 5 stars

AB not what it used to be

AB not what it used to be. Trucks that wouldn’t pass an inspection in the states (seriously), and the transfer back to the airport dropped us off on across the parking lot to avoid paying a fee.

April 3, 2022
Unprompted review
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Rated 3 out of 5 stars

booked to pick up from airport er NO

booked to pick up from airport! had to go to their yard waiting for big bus to pick us from airport as per their rep said and no little mini bus crammed in lots not worry about covid got to yard they changed booking and had to sort out again!! truck wasn't completely clean inside but what with being on a plane all day just wanted to get to apartment, rear bed and tailgate on truck had BIG RUST HOLES and nasty screw bolts used to try and fix things just rip into your kit!! drop of was easy just left truck on roadside as per their instructions and walked away

February 7, 2022
Unprompted review
Rated 5 out of 5 stars

These guys were awesome

These guys were awesome. I had to unexpectadly extend my stay in bonaire….AB totally took care of me… they enabled me to make the best out of a bad situation. Car drove well, made it extremely easy to get around the island…..everything was explained with no suprises…ill definitely be renting here again when i return

January 6, 2022
Unprompted review
AB Car Rental logo

Reply from AB Car Rental

Thanks for your awesome review!

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