Abc Homeopathy Reviews 197

TrustScore 4 out of 5

3.8

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Rated 2 out of 5 stars

I ordered a medicine. Order went through but after 4 days they tell me, they don’t make this potency. I am disappointed the way they update their website. Customers need to know right away if that pot... See more

Company replied

Rated 5 out of 5 stars

I placed an order yesterday, but haven’t received an email confirmation.I have no idea on the expected date of delivery as I did not receive any update on the order status yet. I tried contacting t... See more

Company replied

Rated 5 out of 5 stars

This not the first time we have purchased from ABC Homeopathy and it definitely will not be the last. We prefer the remedies prepared as liquids as some family members cannot take tablets either lacto... See more

Rated 2 out of 5 stars

This is a review of WHP homeopathic. The pellets are so so small I can barely see them. Getting them under the tongue is no easy feat. An inefficient way to dispense these miniscule pellets. There ha... See more

Company details

  1. Pharmacy

Information provided by various external sources

Complete homeopathy site. With forum, directory, comprehensive homeopathic remedy store with materia medica, and homeopathic remedy finder app which suggests homeopathic remedies from over 64,000 symptoms and 650 remedies


Contact info

3.8

Great

TrustScore 4 out of 5

197 reviews

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Rated 5 out of 5 stars

Your website has a lot of really…

Your website has a lot of really helpful information. The only thing I wish you had was someone to talk to about what is there. I have emailed in the past and not gotten a response. Anyway still really appreciate your being there.

May 16, 2020
Unprompted review
Rated 4 out of 5 stars

Item out of stock - Really?

A few days after placing the order, I received an email stating that the item ordered is out of stock and whether I would accept a substitute. If the item was out of stock, the order should not have been accepted inthe first place.
Edit: Based on a satisfactory response from the Company, the rating is amended to 4-stars.

May 14, 2020
Unprompted review
Abc Homeopathy logo

Reply from Abc Homeopathy

Hi Krish,
I'm very sorry we could not get you the item you wanted. I do understand that this can be very frustrating.
There are too many products (hundreds of thousands of items) for us ,or anybody else, to hold stock of any but the most common remedies. We are therefore reliant on what the lab tell us is available.
Unfortunately, sometimes, the first we know of an item being out of stock is when the order bounces. This will be the same with any supplier of Boiron remedies. They simply do not offer a real time availability system that we (or anyone else) can query.
Secondly, I have looked up your order. Your order came in on Wednesday 6th May, and we notified you it was out of stock on Thursday 7th May, as soon as we knew it was out of stock, not "a few days later".
I'm sorry you feel we offer a one star service, but please understand that we honestly do try to do our best with the information we have.
Stay safe,
Simon Broadley
Managing director

Rated 1 out of 5 stars

Experience would be better if stock was…

Experience would be better if stock was kept up to date and customer service took this into consideration.

May 2, 2020
Unprompted review
Abc Homeopathy logo

Reply from Abc Homeopathy

I'm sorry your experience with us has been disappointing.

In this case, it was human error that the staff picking the order did not notify the website team that an item was out of stock. The website has now been corrected.

Rated 2 out of 5 stars

Even after five days

Even after five days, medicine is not dispatched.

May 2, 2020
Unprompted review
Abc Homeopathy logo

Reply from Abc Homeopathy

Hi Harry,

I'm sorry but the labs are very busy at the moment, and there is a delay to remedies being manufactured to fulfil your order.. The site does warn about this but evidently it needs to be clearer. We'll make it clearer.

Stay safe,
Simon

Rated 3 out of 5 stars

I did found out most of the medicines i…

I did found out most of the medicines i need. some of the items are not seen as per my requirement like 4gm.
And i have ordered Apr16 from Richmon,VA and then shipped on Apr21 and expected of arrival is Apr29th

April 23, 2020
Unprompted review
Abc Homeopathy logo

Reply from Abc Homeopathy

Hi Poorna,
Thank you for your order.

I'm very sorry about the delays. The labs are unusually busy right now and there is a large backlog of orders. In normal times, we'd be much quicker.

All the best,
Simon

Rated 4 out of 5 stars

I tested 11 online sites to determine…

I tested 11 online sites to determine which I would be using to make my large orders of refill remedies I was short on supply, as well as Covid remedies I determined after a long search via the materia medica. I needed some shipped to me, others out of state. ABC and Washington came out on top and I was able to fill all of my orders. Washington's site was challenging but I spoke to them frequently about fulfilling my ABC orders in which I received service above and beyond. The ABC site was problematic in the confusion over lists of 3 distributors, which left me unsure what to select. I mistakenly selected one that turned all of my pill vials into Boiron pellets which is impossible for me to use due to arthritis. The site also spontaenously deleted duplicate orders, when I needed the duplicates. Advice is to make the order process user friendly for older folks, also provide a phone number! Other than that due to the exceptional service at Washington I am very satisfied.

April 18, 2020
Unprompted review
Rated 1 out of 5 stars

Order didn’t ship

After more than a week of placing my order, I still haven’t received an ETA for shipping or any communication in that regard. My order still hasn’t shippped!

March 28, 2020
Unprompted review
Abc Homeopathy logo

Reply from Abc Homeopathy

I'm very sorry about the delay. This is an exceptionally busy time and there is a backlog at the lab. This is within the 2-3 weeks shipping time that we state on the website.

Rated 3 out of 5 stars

The website has problems: I had to restart my purchase several times

Your website used to be much easier to navigate. This time I had to restart my purchase several times before I was able to complete it. FYI, I was using my smartphone for this purchase.

March 24, 2020
Unprompted review
Abc Homeopathy logo

Reply from Abc Homeopathy

Hello Irina,
I'm sorry to hear that our website was difficult to navigate..
I would like to know what exactly happened; i.e. when you had to restart and why
If you'd rather carry on this conversation in private, please get in touch at https://abchomeopathy.com/contact.php or by replying to your order confirmation email.
Best Wishes,
Simon

Rated 5 out of 5 stars

One of my bottles was not what I…

One of my bottles was not what I ordered. The box was correct, but a different remedy was inside the box. Different DIN number as well.
Contacted the company and a new bottle was sent out immediately

March 5, 2020
Unprompted review

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