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ABC Legal Services Reviews 

3,668
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 943 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and efficient process serving, noting that legal documents and summons are handled promptly and professionally. People also find the online platform extremely easy to navigate for placing orders, tracking progress, and downloading required paperwork. However, some customers also noted issues with customer support, stating that team members are difficult to reach and responses are slow. A few other people also felt that service attempts were delayed, with some claiming that agents waited until the last minute before taking action. Some consumers additionally mentioned experiencing problems with incomplete proof of service documents or unexpected billing errors.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, as experiences with the company vary significantly. While... See more

Staff

Users describe ambiguous interactions with staff members, reflecting a wide split in reviewer experiences.... See more

Response time

Consumers find response time to be ambiguous, reporting a wide divergence in their experiences. Many... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a high level of disagreement regarding their... See more

User experience

Customers had positive experiences with user_experience, highlighting the user-friendly interface and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were unsuccessful with 3 attempts, over nearly 4 months, to have these documents served by a Sheriff (outside of our state.) We even had to reschedule the court date twice because of service issues... See more

Company replied

Rated 5 out of 5 stars

I've had a great experience with ABC Legal. They provide timely Process Serving with on point notifications. I am also able to get notified while at home, which is what I love. Excellent service with... See more

Company replied

Rated 5 out of 5 stars

I was pleasantly surprised at how many times service was attempted. Now thats professionalism. I was so happy when the server finally able to complete the service. If I ever need legal help again I wi... See more

Company replied

Rated 5 out of 5 stars

Really enjoyed the app and having real time updates on service status for the various defendants. Easy and intuitive to both place orders and download proof of service. Also appreciated the detail... See more

Company replied


Company details

  1. #76 of 83 best companies in Legal Services
  2. #2 of 2 best companies in Private Investigator
  3. #3 of 3 best companies in Process Server

About ABC Legal Services

Written by the company

Service Made Simple™

Fast, seamless service of process in 50 states and 88 countries—with one simple solution.

ABC Legal is the nation's largest provider of service of process. Since 1974, we've helped more than 50,000 law firms, corporations, government agencies, and individuals get documents served quickly, reliably, and accurately.

We provide service of process in all 50 states and 88 countries and proudly serve as the official process server for the U.S. Department of Justice.

Getting documents served shouldn't be complicated. That's why we built technology that gives legal teams complete visibility into every step of the process—so you always know where things stand, nothing falls through the cracks, and your cases keep moving forward.

Everything in one place. Track every serve, every update, and every deadline from a single platform—no chasing status updates.

Nationwide reach. Local expertise. With 10 offices across the country and a network of more than 12,000 process servers, we deliver reliable service wherever you need it.

Whether you're an individual, solo practitioner, large law firm, corporation, or government agency, ABC Legal makes service of process straightforward. We handle the complexity, so you can focus on moving your cases forward.

See why legal professionals have trusted ABC Legal for more than 50 years at abclegal.com.

Sign Up For Free Order Today Upgrade to Professional™ Serve Anywhere Partnerships

Written by the company


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(3,668)

882 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I hired the process server out of state…

I hired the process server out of state and I was little cautious however All my expectations about ABC legal was worry free ABC legal did exactly what they advertise they do I am completely satisfied with the service I did have my doubts about finding my litigate however ABC legal knew exactly what to do very grateful thank you..

June 29, 2026
ABC Legal Services logo

Reply from ABC Legal Services

Robert, thank you for taking the time to share your experience! We understand that handling a matter from out of state can feel uncertain, so we're especially pleased we could give you confidence throughout the process. We truly appreciate your trust in ABC Legal and are grateful for the opportunity to assist you.

Rated 5 out of 5 stars

Fast service

Within one week the papers were served

July 3, 2026
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Reply from ABC Legal Services

Josue, thank you for your kind words! We're glad we could provide the timely support you needed. We appreciate your trust in ABC Legal and thank you for choosing us.

Rated 5 out of 5 stars

Excellent!

Clear instructions, accessible site, quick responses, and great response time in service of process on the Defendant.

June 19, 2026
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Reply from ABC Legal Services

Belyn, thank you for your thoughtful review! We're delighted to hear you had such a positive experience. Providing clear communication and dependable service is what we strive for every day. We truly appreciate your trust in ABC Legal and the opportunity to assist you.

Rated 1 out of 5 stars

What a joke. Still no follow through and false claims.

7/7/26 update:They responded to me and told me they would attempt to serve last weekend, but nope. Literally nothing happening after 3 weeks. Just more false promises. And I'm trapped because I can't go elsewhere and risk serving the person twice. My court date is next month and this company is a joke.

I have small claims court in two months. I signed up to have the defendant served with this company, thinking it'd be more efficient than hiring a single independent server. They give the option to upgrade for faster service for double the fee but since they advertise they made the first attempt within a week, I did not upgrade. Two weeks in and nothing has happened. I tried emailing them but I got a reply that says no one mans the emails any more. At this point, it appears they drag it out so you'll get anxious and pay for the upgrade. Saying you'll make the first attempt in the first week on your web site and then not actually making it happen is false advertising. Looks like a i just threw away my money.

7/7/26 update:They responded to me and told me they would attempt to serve last weekend, but nope. Literally nothing happening after 3 weeks. Just more false promises. And I'm trapped because I can't go elsewhere and risk serving the person twice. My court date is next month and this company is a joke.

July 2, 2026
Unprompted review
ABC Legal Services logo

Reply from ABC Legal Services

Hi Karen,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.

We appreciate you bringing your concerns to our attention. Your case has already been escalated to our customer service team, and they are actively reviewing your order.

If you have any additional questions or information to share, please continue to reach out through your online account. Our live chat team is available Monday–Friday from 7:00 AM to 4:00 PM PT.

Thank you for your patience while your case is being reviewed.

Sincerely,
The ABC Legal Services Team

Rated 5 out of 5 stars

Always provided updates....

Appreciated the updates and prompt responses.

June 26, 2026
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Reply from ABC Legal Services

Jennie, thank you for your kind words! We're pleased to hear our communication made a positive difference in your experience. We truly appreciate your trust in ABC Legal and the opportunity to assist you.

Rated 5 out of 5 stars

Seamless and Transparent

ABC Legal handled the entire process from start to finish not only quickly, but professionally and transparently. It made the entire effort seamless and allowed me to feel confident that our matter was being handled as it should be the entire time.

June 19, 2026
ABC Legal Services logo

Reply from ABC Legal Services

Jake, thank you for your thoughtful review! We're delighted to hear you had such a positive experience with our team. Knowing we could provide a professional experience and give you confidence throughout the process means a great deal to us. We truly appreciate your trust in ABC Legal and look forward to assisting you again in the future!

Rated 4 out of 5 stars

Got the job done despite a…

Got the job done despite a disappointing hiccup initially. Great communication throughout.

June 26, 2026
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Reply from ABC Legal Services

Thank you for your review! We're pleased we could help bring your matter to a successful resolution. We also appreciate your understanding and are glad our team's communication made a positive difference throughout the process. Thank you for your trust in ABC Legal!

Rated 5 out of 5 stars

It was very easy to file the paperwork…

It was very easy to file the paperwork and they were very easy to get updates. they did a great job

June 19, 2026
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Reply from ABC Legal Services

Robert, thank you for your kind words! We're delighted to hear you had such a positive experience and found it easy to stay informed throughout the process. We truly appreciate your trust in ABC Legal and are grateful for the opportunity to assist you!

Rated 5 out of 5 stars

they go above and beyond

I was pleasantly surprised at how many times service was attempted. Now thats professionalism. I was so happy when the server finally able to complete the service. If I ever need legal help again I will definitely use abc.

June 5, 2026
ABC Legal Services logo

Reply from ABC Legal Services

Diana, thank you for your kind words! Knowing our team's dedication made a difference means so much to us. We appreciate your trust in ABC Legal and are grateful for the opportunity to assist you. Thank you for your recommendation, and we look forward to assisting you again whenever you need us.

Rated 5 out of 5 stars

They expedited service when we needed it and communicated consistently during the process.

ABC Legal got the job done! We needed expedited service by Monday, and they succeeded in our request. They communicated with us during the process, so I knew every step taken. Would recommend and will use again.

June 26, 2026
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Reply from ABC Legal Services

Kristi, thank you for your thoughtful review and recommendation! We're delighted we could help meet your timeline and provide the communication and support you needed along the way. We truly appreciate your trust in ABC Legal and look forward to assisting you again in the future.

Rated 1 out of 5 stars

Awful

Awful. Customer service was terrible and rude. I couldn't get a call back from anyone with authority and ended up having to pay $250 to get a lawsuit served. Ridiculous.

June 26, 2026
ABC Legal Services logo

Reply from ABC Legal Services

Hi Adam,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.

According to our records, your documents have been successfully served, and the proof of service is available in your online account.

If you still have concerns regarding your experience, please reach out to our customer service team through your online account so we can review them with you. Our live chat team is available Monday–Friday from 7:00 AM to 4:00 PM PT.

Thank you for bringing your concerns to our attention.

Sincerely,
The ABC Legal Services Team

Rated 5 out of 5 stars

Quick and excellent service or attempts at service

I sent the documents to be served and they were served promptly and efficiently on the first Defendant, still trying on the second but I am very pleased. Good job.

June 26, 2026
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Reply from ABC Legal Services

Gayla, thank you for your thoughtful review! We're delighted to hear you've had a positive experience with our team. We appreciate your patience as we continue working to complete the second request, and we're grateful for your trust in ABC Legal. Thank you for your kind words and support!

Rated 5 out of 5 stars

Really enjoyed the app and having real…

Really enjoyed the app and having real time updates on service status for the various defendants. Easy and intuitive to both place orders and download proof of service. Also appreciated the details each process server included on the attempts they made.

Will be using them again on my next litigation matter.

June 26, 2026
ABC Legal Services logo

Reply from ABC Legal Services

Melissa, thank you for your thoughtful review! We're delighted to hear you had such a positive experience and found the updates helpful throughout the process. Your feedback means a great deal to our team, and we truly appreciate your trust in ABC Legal. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Went very well

Process went very well. Thank you.

June 26, 2026
ABC Legal Services logo

Reply from ABC Legal Services

Michelle, thank you for your review! We're delighted to hear everything went well. We truly appreciate your trust in ABC Legal and the opportunity to assist you.

Rated 5 out of 5 stars

Great will recommend friends

Great will recommend friends

June 19, 2026
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Reply from ABC Legal Services

Xianting, thank you for your kind words and recommendation! We truly appreciate your support and are grateful for your trust in ABC Legal. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

communication was excellent

communication was excellent, when the project was assigned, to whom it was assigned, and whether or not it had been successful, as well as notification of signed document record etc. Everything just was spot on and thoroughly professional.

June 19, 2026
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Reply from ABC Legal Services

Thank you for your thoughtful review! We're delighted to hear our communication and updates gave you confidence throughout the process. We truly appreciate your trust in ABC Legal and the opportunity to assist you.

Rated 5 out of 5 stars

It only take one day for ABC Legal to…

It only take one day for ABC Legal to serve my old greed landlord who keep my $6500 security deposit for no good reason.

June 19, 2026
ABC Legal Services logo

Reply from ABC Legal Services

Alfred, thank you for your kind words! We're delighted we could provide the support you needed. We appreciate your trust in ABC Legal and are grateful for the opportunity to assist you.

Rated 5 out of 5 stars

Process was smooth and easy from start…

Process was smooth and easy from start to finish. Papers were served faster than expected and proof of service came back immediately. Completely satisfied and would use the services again, if/when needed.

June 26, 2026
ABC Legal Services logo

Reply from ABC Legal Services

Lyndal, thank you for your thoughtful review! We're delighted to hear you had such a positive experience from start to finish. Knowing we could provide a smooth process means a great deal to our team. We truly appreciate your trust in ABC Legal and look forward to assisting you again whenever you need us.

Rated 5 out of 5 stars

Fast and efficient delivery service.

Fast and efficient delivery service.

June 26, 2026
ABC Legal Services logo

Reply from ABC Legal Services

Areecia, thank you for your review! We're delighted to hear you had a positive experience with our team. We truly appreciate your trust in ABC Legal and the opportunity to assist you.

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