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Wij zijn een energiek en klantgericht bedrijf die zich richt op een voortreffelijke service naar zijn klanten. Dankzij professionele medewerkers in de winkel kunnen wij passend slaapadvies bieden aan iedere klant. U word hier altijd vriendelijk en op een persoonlijke manier geholpen.
Netherlands
4.4
349 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
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Reply from Abcsleepcenter
Thank you very much for your positive feedback. We are delighted to hear that you had such a good sleep and look forward to welcoming you again for an equally pleasant stay.
Reply from Abcsleepcenter
Hartelijk dank voor uw beoordeling.
Wij waarderen het dat u de tijd heeft genomen om uw ervaring te delen en zijn verheugd te horen dat het product naar tevredenheid is. Mocht u verdere vragen hebben of ondersteuning nodig hebben, dan staan wij graag voor u klaar.
Reply from Abcsleepcenter
Thank you very much for your positive review.
We greatly appreciate that you took the time to share your experience, and we are pleased to hear that the quality met your expectations.
Should you have any further questions or require additional assistance in the future, please do not hesitate to contact us.
We will be happy to help you.
Reply from Abcsleepcenter
Hartelijk dank voor uw review en de 4 sterren. We waarderen uw feedback en hopen u in de toekomst weer van dienst te mogen zijn.
I am satisfied with my purchase, thanks so much for quick delivery
Francisca
Leiden
Reply from Abcsleepcenter
Hartelijk dank voor uw positieve beoordeling. Fijn om te horen dat u tevreden bent met uw aankoop en de snelle levering.
Worse service ever!!!
If you are contented with bad service, then abc sleepcenter is the place to be.
Their customer service is rubbish!!
Reply from Abcsleepcenter
We’re sorry to read that your experience with us has been so disappointing. Unfortunately, based on your message, we don’t have enough information to understand about what this message is.
If you feel comfortable doing so, we invite you to reach out to our customer service team directly. We’d like the opportunity to look into this situation.
The product is good and the delivery was fast however, the shop assistant wasn’t very helpful and informative
Reply from Abcsleepcenter
Thank you for your feedback! We're glad to hear that you're satisfied with the product and delivery. We're sorry to hear that your experience with our shop assistant didn’t meet expectations. We appreciate your input and will work on improving our service. If there's anything we can do for you, please let us know!
Came in the shop, three people behind the desk, no good morning or can we help you...Walked around the shop, asked the people behind the desk "is there an elevator?" "no". In short, thee seemed not to be interested in selling beds at all
Reply from Abcsleepcenter
Thank you for your feedback. We are sorry to read that your experience in our store did not meet your expectations. However, we would like to share our perspective on the situation, as we experienced your visit differently.
Upon entering, you were greeted by two of our colleagues. Shortly after, you approached the counter to ask if there was an elevator available because you wanted to go upstairs. We did not simply reply with a short "no." Our colleagues even considered whether a freight elevator might be available, but unfortunately, this was not the case. You were spoken to politely during this conversation, after which you walked away from the counter somewhat irritated, stating that this meant everything came to an end.
Shortly afterward, you left the store, and we once again politely said goodbye. We understand that it may have felt like no one immediately came to assist you, but you were simply in the store for too short a time before we had the opportunity to do so—especially since you yourself stated at the counter that it was all over for you.
We highly value customer service and always take the time to assist every customer with care and attention. We are sorry if you experienced this differently, but to be honest, we do not entirely understand where this impression comes from. Nevertheless, we appreciate your feedback and hope to offer you a positive shopping experience in the future.
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Bedankt voor uw feedback. We vinden het jammer om te lezen dat uw ervaring in onze winkel niet aan uw verwachtingen voldeed. Toch willen we graag onze kant van de situatie belichten, omdat wij een andere beleving hebben gehad van uw bezoek.
Bij binnenkomst bent u wél begroet door twee van onze collega’s. Kort daarna kwam u naar de balie met de vraag of er een lift aanwezig was omdat u naar boven wilde. Hier is door ons niet kortweg met "nee" op geantwoord. Onze collega’s hebben zelfs nog met u mee gedacht of er eventueel een goederenlift beschikbaar was, wat helaas niet het geval is. U bent tijdens dit gesprek gewoon netjes te woord gestaan, waarna u enigszins geïrriteerd van de balie wegliep met de opmerking dat het dan allemaal ophield.
Kort daarna verliet u de winkel en is er opnieuw netjes afscheid van u genomen. We begrijpen dat het wellicht zo heeft gevoeld dat er niet direct iemand naar u toe kwam om u te helpen, maar u was simpelweg te kort in de winkel voordat wij die kans kregen. Zeker ook omdat u zelf bij de balie heeft aangegeven dat het voor u ophield.
Wij hechten veel waarde aan klantvriendelijkheid en nemen voor al onze klanten de tijd om hen goed te helpen. Het spijt ons als u dit anders heeft ervaren, maar eerlijk gezegd begrijpen wij niet helemaal waar deze indruk vandaan komt. Desondanks waarderen we uw feedback en hopen we u in de toekomst alsnog een positieve winkelervaring te kunnen bieden.
My bed arrived on time and more good than my expectation. Delivery was on time and bed fixation is very quick. M happy with the service.
Reply from Abcsleepcenter
Thank you for your wonderful review! We're delighted to hear that your bed arrived on time and even exceeded your expectations. Our team always strives to provide quick and efficient service, so it's great to know you’re happy with the delivery and installation. Enjoy your new bed!
Very good quality of the beds, the matras is firmed and with the time it remains firm. Very good service easy to reach over the phone. The delivery and assembling services are also grate - I was called in advance to schedule the convenient and, and the day before the delivery I was called to schedule time. After delivery and assembling the guys cleaned after them.
Reply from Abcsleepcenter
It pleases us to hear that you are satisfied with the quality of our beds and mattresses! We always strive to deliver high-quality products that provide comfort and durability. We're also glad that you appreciate our customer service and delivery and assembly procedures. We understand how important it is to have a smooth and hassle-free experience when receiving your new bed. Thank you for your positive feedback, and we hope you'll continue to enjoy many good nights' sleep on our products!
Really fast and good service, matress is really comfortable and worth the money
Reply from Abcsleepcenter
We're thrilled to hear that you're impressed with our fast and efficient service! It's fantastic to know that your mattress is not only comfortable but also worth the investment. Providing quality products and a seamless experience for our customers is our top priority. Thank you for choosing us and for taking the time to share your positive experience!
Good advice, delivered faster than expected. Honest answers, realistic options.
Reply from Abcsleepcenter
We truly appreciate your positive feedback! Providing good advice and exceeding delivery expectations are key priorities for us. We believe in offering honest answers and presenting realistic options to ensure our customers make informed decisions. If there's anything more we can assist you with or if you have any further questions, please don't hesitate to reach out. Thank you for choosing our services, and we're delighted to have met your expectations!
Professional customer service. Very nice, helpful team. High quality products.
Reply from Abcsleepcenter
Thank you very much for your kind words! We are delighted to hear that you found our customer service to be professional and our team to be nice and helpful. Ensuring a positive experience for our customers is our top priority, and we are pleased that you acknowledge the quality of our products.
Reply from Abcsleepcenter
Dank u wel voor uw geweldige review! We zijn verheugd om te horen dat u zo tevreden bent met uw bed en dat u onze service als "top" ervaart.
Het doet ons goed om te weten dat ons bed aan uw verwachtingen voldoet en dat u tevreden bent met de snelle levering.
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