Abellio London & Surrey Reviews 

Yesterday whist travelling on abellio bus No3, driver had no respect for other road users and held up 2 fire tenders. When we approached Brixton at 3.30pm we rang the bell for the next stop and when the 3 of us were on the stairs to leave the driver pulled away at speed nearly causing all of us to fall. Why aren’t your drivers checking the stairs and customers wishing to exit using their mirrors and cameras provided. The bus No is LT784 and I have a photo of the driver.
When is your company ever going to learn?

Apparently they are just as rubbish at running a service in Germany.
Again today the bus just did not turn up.
This company needs to fold. Worst bus service anywhere and commuters are still having the price of fares go up.
Get rid of Khan and fine the bus companies when the service is this poor.

Horrible service. Horrible experience. Buses extremely late all the time. Additionally, during the strikes, the C10 and 381 would almost never work and in the area that I live in, these specific buses are the ONLY way of getting around to the tube apart from walking for 30 minutes. I had to walk during the strike months, when it would get dark pretty early as this was in November-December-January and as a woman I fet extremely unsafe. I heavily relied on the buses in the evenings as London is very dangerous. Very disappointed.
I support the strikes, but me and so many others in my area needed at least one of these two buses to get around.
Outside of the strike period, the buses are late all the time and not reliable at all.

They need better connections from Hayes to Heathrow. The 350 is such a too long journey to T5 (only bus that does that route from Hayes). They need their service to be constant and smooth. Instead, they either get everyone off their buses, 10mins
after letting everyone in, drivers are rude, sometimes they do not even stop to get passengers and sometimes buses do not show up at all.

What a nasty transport from clifford road the 245 bus go from the bus stop before 2 minutes

Terrible on all thier services. Lots of buses is delayed. People are late for work and so many important appointments. And of course customers have to always pay for travel even when bus is late for more than 30 minutes. And such an often services are distrupted due and infustrial action. Other have to work for minimum wage and does't make this much problems. They earn at least 35k annualy and still want more and more.

I have been involved in an accident with one of their busses, clearly they fault, as I was stationery. After over a month still nothing has been sorted. Obviously very dispointed

This is the worst service I have ever had the misfortune to need to use.
The drivers just drive past you half the time, can't even be bothered to pick you up.
I just chased one down and told him exactly what I thought of him.
When they do pick you up it's the most dangerous journey ever, as they drive like they're late all the time, flinging the bus round corners, emergency stopping so you fall out your seat rather than slowing down normally.
I have tried complaining via e-mail to Abellio, but they don't even care, just get a standard "thanks for contacting us, we'll ignore it and do nothing about it" automated response.
Absolute disgrace of a company, I would rather walk than pay good money to this company.

Absolutely a disgrace of a company. From Hampton Court to Heathrow bus terminated service 3 times. Absolutely pathetic. The driver gives no information. On the way to Hampton Court the bus also terminated. I can't understand how the daily commuter puts up with this disgraceful service

As a customer its so disappointing. Long time to wait for bus to arrive. Never on time. Stopping at every single bus stop for 2-3 minutes. Its getting worse day by day. Very bad service. If there was zero star I would have give it ZERO star.

I've really enjoyed my time here so far - I've been well inducted and I am working with a great team and there is lots of support.

I worked for this Operator who informed me they were 'Professional' in their aproach to the industry.
I completed all duties in a timely manner and was never late once.
They seemed however, intent on removing a vast amount of its drivers during the covid pandemic which is when they had recruited me.
They placed me on my bus route 427 and hadn't informed me that the bus was rigged up to record audio in my cab.
That same day, an altercation took place between myself and a passenger who had taken it on himself to ring the bell late after I was just passing the stop at Ealing Common. I decided to let him off somewhere safe before the A406.
It was then announced on the tannoy from iBus that they had been recording my conversation with the passenger.
Because my probationary period was just 3 months in, rather than disciplining me, they dismissed me instead. I did insist on them giving me a second chance after they had initially suspended me however, they refused my review.
I now have been unable to get back into any form of work since this dismissal back in May 2020.
The way they just cast aside drivers as if they are unimportant suggests that TFL should act and remove their license. They have the wrong kind of managers at Southall depot which is where I was based,
The female manager who fired me has since, either left the company or been dismissed by another manager.
I believe that no Bus operator should be recording audio of their drivers without their prior consent.

Its ok. Not amazing but it works.

I use these buses up and down London and beyond, and they’re usually a great experience for anyone who wishes to get about reliably in London.

Very bad company. They only care for PROFIT before staff specially DRIVERS. Company like sacking drivers so they don’t have to pay high wages

Not fit to run a tap let alone a bus service.