Abels Moving Services Reviews 663

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and helpfulness, often noting that nothing was too much trouble and they went above and beyond to ensure a smooth process. The service provided is frequently described as excellent, with many appreciating the care taken with their belongings, the efficiency of the move, and the overall stress-free experience. Reviewers also highlight the quality of the packing service, noting that items were well-protected, and the prompt and careful delivery. However, some customers reported dissatisfaction with the response to complaints, describing it as lacklustre and defensive, and felt that promises were not always kept. There were also instances where packing was considered poor, leading to damaged items, and issues with items being left unstable or vans not being fully utilized.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism, efficiency,... See more

Delivery service

Consumers find delivery service to be positive, with many praising the professionalism and helpfulness of the... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the exceptional packing and... See more

Response time

Users describe ambiguous interactions with response times, with some customers praising quick, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly staff, polite and courteous. Nothing is too much trouble. Were able to get us out of trouble after another removal company let us down at short notice. Very appreciative of our efforts... See more

Company replied

Rated 5 out of 5 stars

Brilliant! Looked after from start to finish, excellent service, nothing too much trouble - ever so friendly and went above and beyond. Looked after our belongings and took great care around both prop... See more

Company replied

Rated 5 out of 5 stars

From start to finish Abels were great, our communication with the team at Head office via Marie - going through the survey process and later with Sue was incredibly clear and easy. The move itse... See more

Company replied

Rated 5 out of 5 stars

The team who moved us were all top class; courteous, helpful and hard-working. They really listened to what we wanted and were prepared to turn their hands to any task. They were mindful of the custom... See more

Company replied


Company details

  1. Moving Company
  2. Freight Forwarding Service
  3. Moving and Storage Service
  4. Shipping Company
  5. Storage Facility

About Abels Moving Services

Written by the company

At Abels, we offer full home removals and storage services in the UK, including the Scottish islands, the Isle of Man and the Channel Islands. Our UK removals services are tailored to suit your needs, wherever you decide to move.

Our 70 years of experience and our full list of credentials place us as a trusted removals company in the UK. Our team of dedicated removals experts ensure that your belongings are moved with utmost care and precision so that your move can be as stress-free as possible. Learn more about our selection of services for moves within the UK.

Our full range of services includes:

  • Packing and unpacking services - We will pack your belongings, using only the best quality materials.
  • Collections of valuable items - Our teams are fully trained in all kinds of moves. We will safely move your paintings, wine and fine art.
  • Personal assistant services - We have expert assistants that will help with your move.
  • Move management - We will manage your entire move in the UK, from start to finish.
  • Handyman services - We can organise an electrician, a plumber, someone to put up some shelves, and even an IT specialist to install your PC.

Our removals services include:

  • Home moving services - Moving from residence-to-residence
  • Office moving services - Moving or relocating offices
  • Commercial moving services - Other commercial moving services including business relocation, document and other storage, FF&E and retail services

All our removals services are tailored to meet your specific removals needs, wherever you decide to move to in the UK. This includes your own Customer Services Manager, detailed move planning, and the same highly qualified and security-cleared crew throughout your move.


Contact info

4.8

Excellent

TrustScore 5 out of 5

663 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent professional staff

Excellent professional staff. There were some difficulties moving in but the guys dealt with things really well. From Paul's professional estimate to Nicola's co-ordination the whole experience was excellent. Don't use man and van outfits, use Abels.

May 15, 2026
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Reply from Abels Moving Services

Thank you for your kind review, we will be sure to let Paul, Nicky & the team know
We wish you many happy years in your new home
Best Wishes,
Neil Pertoldi

Rated 5 out of 5 stars

Quick

Quick, very helpful response to my need for a grandfather clock to be moved within 48 hours. Luke was very knowledgeable about clocks, took it apart and reassembled it very carefully with no damage and was most helpful in assisting either fixing it to the wall.

May 14, 2026
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Reply from Abels Moving Services

Thank you for your review, we will make sure Luke gets these comments.
Kind Regards
Neil Pertoldi

Rated 5 out of 5 stars

We wanted to move furniture and…

We wanted to move furniture and household boxes from Italy to Uk. The service in Italy and Uk was brilliant, the furniture was exceptionally well packed and everything arrived in perfect condition. The pickup and delivery drivers were delightful and professional. Would highly recommend this company.

April 10, 2026
Unprompted review
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Reply from Abels Moving Services

Thank you for your kind review
Best Wishes
Neil Pertoldi

Rated 5 out of 5 stars

Exceeded our expectations

From the initial survey and discussions to the delivery of our contents and life in boxes...was exceptional, outstanding. Everything exceeded our expectations. A fabulous team who are worthy of much praise. Thank you so much for making our move...as stress free as was possible. Your thoughtfulness and attention to detail was exemplary.

April 20, 2026
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Reply from Abels Moving Services

Thank you so much for your incredibly kind and thoughtful feedback. It truly means a great deal to our entire team. I’ll be sure to share your comments with everyone involved, they’ll be thrilled to know their hard work made such a positive difference. We wish you all the best in your new home
Kind Regards
Neil Pertoldi

Rated 5 out of 5 stars

We have used Abels for more than 20yrs…

We have used Abels for more than 20yrs now, they have moved us around london, abroad and back.
They are a fantastic team from organising the move with the people in the office to the removal team, highly professional, kind, items cared for, they make moving fun, I wouldn't use anyone else. Highly recommend.

April 21, 2026
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Reply from Abels Moving Services

Thank you for your review. Wishing you all the very best in your new home and we look forward to assisting you again in the future.
Kind Regards
Neil Pertoldi

Rated 5 out of 5 stars

A really good experience

We were extremely happy with the service we had for our move. The whole operation was carried out in a very professional manner, from the initial quote through to unloading at our new house. The removals team worked tirelessly for the two days of the move, and we would certainly recommend

April 14, 2026
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Reply from Abels Moving Services

We really appreciate your kind review, we are are so pleased you had a seamless process throughout and we wish you many happy years in your new home
Kind Regards
Neil Pertoldi

Rated 5 out of 5 stars

Brilliant

Brilliant! Looked after from start to finish, excellent service, nothing too much trouble - ever so friendly and went above and beyond. Looked after our belongings and took great care around both properties - If, IF, we ever move again we would definitely use them again. Very highly recommended

March 19, 2026
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Reply from Abels Moving Services

Thank you for your review, we appreciate it very much. We are so glad the crews efforts have made your move as stress free as possible.
We hope you settle in well!
Kind Regards
Neil Pertoldi

Rated 5 out of 5 stars

Professional

Professional, polite, excellent service all round. Made what could have been stressful a fun day with humour and good energy all round.

April 2, 2026
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Reply from Abels Moving Services

Thank you for your review, wishing you all the best in your new home
Kind Regards
Neil Pertoldi

Rated 5 out of 5 stars

Great service

Great service. Thank you 🙏🏽 if we ever decide to relocate will absolutely be contacting Abels

January 23, 2026
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Reply from Abels Moving Services

Thank you for your comments, wishing you all the best in your new home

Kind Regards
Neil Pertoldi

Rated 5 out of 5 stars

Moving Home with Abels

Leaving this review to highlight the great job done by Abels.

The move to my new home was done in a very professional way, and stress free.

I paid for the packing service and I was very happy with the way the packing was done, all items moved were really well protected.

The crew was very polite and friendly.

Anyone planning to move home, you would be in a very safe pair of hands working with Abels, I highly recommend it.

March 12, 2026
Unprompted review
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Reply from Abels Moving Services

Thank you for your kind words and for taking the time to share your experience

Your comments about our crew mean a lot to us and we take pride in being both professional and friendly so it’s wonderful to hear that reflected in your experience.

Thank you again for your recommendation. We wish you all the very best in your new home!

Kind Regards
Neil Pertoldi

Rated 5 out of 5 stars

The people at Abels were extremely accomodating and knowledgeable

The people at Abels were extremely helpful with everything from online communication to on-site assistance to shipping and delivery. They offered friendly service from start to finish.

March 17, 2026
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Reply from Abels Moving Services

Thank you for your review, we are so pleased to hear how helpful our team were in making the process as easy as possible for you.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Fantastic company highly recommend!

Abel's staff were fantastic throughout the process. responsive, friendly and so helpful they made what would usually be a very stressful process feel easy. 0 issues at customs as the brokers at Abel's sorted everything really well and were quick to inform me of additional required paperwork and assisted me well when I wasn't sure what to provide. Delivery arrived promptly and I didn't have to lift a finger. Both office and delivery staff are really friendly helpful and patient.
There was some damage to a piece of furniture and Abel's responded very quickly with necessary paperwork and assistance to make an insurance claim (cannot comment on insurance process at this time but so far very easy).

March 10, 2026
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Reply from Abels Moving Services

Thank you so much for your kind and detailed feedback. We’re delighted to hear that our team was able to make your move feel smooth and stress-free and that everything from customs handling to delivery met your expectations. This is exactly the level of service we aim to provide every customer. We’ll be sure to pass along your kind words to both our office and delivery teams.
Kind Regards
Neil Pertoldi

Rated 5 out of 5 stars

A job well done

Care of our property both in the moving and storage. Exceptional help in re-assembling large items like clocks and in particular a big display cabinet. Negotiating a difficult entrance. In short, a happy and helpful team.

February 24, 2026
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Reply from Abels Moving Services

We are pleased to hear you were happy with our service and our team.

Thank you for your review

Kind regards,
Neil Pertoldi

Rated 5 out of 5 stars

Excellent

Excellent, very professional

February 26, 2026
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Reply from Abels Moving Services

Dear Zamira,

Thank you for your review and kind comments which will be shared with the team shortly. We wish you all the best and look forward to helping you again in the future.

Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Abels made moving day so easy!

Abels truly made the stress of moving day so much easier. Prompt, friendly, professional and worked like Trojans to get the job done.
It was worth every cup of tea we made and all of the snacks we provided, they were great. Thank you Abels.

February 20, 2026
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Reply from Abels Moving Services

Thank you for your kind words, we are so pleased your moving day was as stress free as possible.

We wish you many happy years in your new home and will pass these comments onto the team

Kind Regards, Neil Pertoldi

Rated 5 out of 5 stars

Smooth and easy transition,

Smooth and easy transition,
We were looking for last minute removals and storage. Abels were able to move fast and make arrangements quickly without a fuss.
The packing team were professional and helpful.

February 19, 2026
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Reply from Abels Moving Services

Thank you for this review, we are pleased we were able to assist you at such short notice.
Kind Regards, Neil Pertoldi

Rated 4 out of 5 stars

This was a complicated move

This was a complicated move, spamming two years, with destinations in the Caribbean, Florida, Massachusetts in California. Jayne Eastick wasn’t excellent coordinator and communicator throughout the process. You lost one star because one of the antiquities that you packed was badly broken in pieces. Also, because of the length of time there was some difficulty in communicating between Jayne and the storage people.

February 18, 2026
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Reply from Abels Moving Services

Thank you for your feedback. We appreciate you taking the time to share your experience, especially given the complexity and length of your move across multiple locations.
We value your trust and the opportunity to have assisted with such a significant move.
Kind Regards
Neil Pertoldi

Rated 5 out of 5 stars

Our second international home move… 5 stars again!

Our second international home move dealt with expertly (again) by Jayne and the entire Abels team. Cannot recommend more highly! They do an an incredible job throughout every stage of the journey.

February 13, 2026
Unprompted review
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Reply from Abels Moving Services

Thank you for your continued trust in us. We're glad to hear that everything went well and that our team were able to assist you throughout the process. We truly value your feedback and will pass on your comments to our team.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

International removal.

The collection team arrived on time. All items to be moved were securely wrapped. They were very courteous
The same with the delivery team. They were very helpful and took as much cardboard and wrapping that was available. They were very careful when bringing the furniture in.
I was recommended your company and I will do the same if the occasion arises.

February 12, 2026
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Reply from Abels Moving Services

We appreciate your kind words. We are pleased to hear you were happy with our service and our team.

Thank you for your review & recommendation

Kind regards,

Neil Pertoldi

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