Abels Moving Services Reviews 657

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and helpfulness, noting that they make the moving process stress-free and efficient. Many people highlight the exceptional service, from meticulous packing of delicate items to careful handling of furniture, and appreciate the team's willingness to go above and beyond. Reviewers frequently mention the seamless organization, clear communication from planning teams, and the overall high quality of the service provided. However, some customers also noted issues with delivery services, experiencing delays and a lack of communication regarding arrival times. A few other people also felt that the quality of packing was poor, leading to damaged or broken items. There were also isolated reports of items being mishandled or misplaced, and in some cases, appliances being left unstable after delivery.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the... See more

Quality

Consumers find quality to be ambiguous. Many reviewers were very happy with the packing, noting that items... See more

Product

Customers had ambiguous experiences with product. Many reviewers praised the careful packing, noting that... See more

Based on these reviews

Rated 5 out of 5 stars

Friendly staff, polite and courteous. Nothing is too much trouble. Were able to get us out of trouble after another removal company let us down at short notice. Very appreciative of our efforts... See more

Company replied

Rated 5 out of 5 stars

From start to finish Abels were great, our communication with the team at Head office via Marie - going through the survey process and later with Sue was incredibly clear and easy. The move itse... See more

Company replied

Rated 5 out of 5 stars

The team who moved us were all top class; courteous, helpful and hard-working. They really listened to what we wanted and were prepared to turn their hands to any task. They were mindful of the custom... See more

Company replied

Rated 5 out of 5 stars

Excellent service all round. The planning team were very helpful and communicative. The team on the day were highly professional and cheerful, and gave great attention to detail to make sure all our p... See more

Company replied


Company details

  1. Moving Company
  2. Freight Forwarding Service
  3. Moving and Storage Service
  4. Shipping Company
  5. Storage Facility

About Abels Moving Services

Written by the company

At Abels, we offer full home removals and storage services in the UK, including the Scottish islands, the Isle of Man and the Channel Islands. Our UK removals services are tailored to suit your needs, wherever you decide to move.

Our 70 years of experience and our full list of credentials place us as a trusted removals company in the UK. Our team of dedicated removals experts ensure that your belongings are moved with utmost care and precision so that your move can be as stress-free as possible. Learn more about our selection of services for moves within the UK.

Our full range of services includes:

  • Packing and unpacking services - We will pack your belongings, using only the best quality materials.
  • Collections of valuable items - Our teams are fully trained in all kinds of moves. We will safely move your paintings, wine and fine art.
  • Personal assistant services - We have expert assistants that will help with your move.
  • Move management - We will manage your entire move in the UK, from start to finish.
  • Handyman services - We can organise an electrician, a plumber, someone to put up some shelves, and even an IT specialist to install your PC.

Our removals services include:

  • Home moving services - Moving from residence-to-residence
  • Office moving services - Moving or relocating offices
  • Commercial moving services - Other commercial moving services including business relocation, document and other storage, FF&E and retail services

All our removals services are tailored to meet your specific removals needs, wherever you decide to move to in the UK. This includes your own Customer Services Manager, detailed move planning, and the same highly qualified and security-cleared crew throughout your move.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

657 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Brilliant

Brilliant! Looked after from start to finish, excellent service, nothing too much trouble - ever so friendly and went above and beyond. Looked after our belongings and took great care around both properties - If, IF, we ever move again we would definitely use them again. Very highly recommended

March 19, 2026
Rated 5 out of 5 stars

Professional

Professional, polite, excellent service all round. Made what could have been stressful a fun day with humour and good energy all round.

April 2, 2026
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Reply from Abels Moving Services

Thank you for your review, wishing you all the best in your new home
Kind Regards
Neil Pertoldi

Rated 5 out of 5 stars

Great service

Great service. Thank you 🙏🏽 if we ever decide to relocate will absolutely be contacting Abels

January 23, 2026
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Reply from Abels Moving Services

Thank you for your comments, wishing you all the best in your new home

Kind Regards
Neil Pertoldi

Rated 5 out of 5 stars

Moving Home with Abels

Leaving this review to highlight the great job done by Abels.

The move to my new home was done in a very professional way, and stress free.

I paid for the packing service and I was very happy with the way the packing was done, all items moved were really well protected.

The crew was very polite and friendly.

Anyone planning to move home, you would be in a very safe pair of hands working with Abels, I highly recommend it.

March 12, 2026
Unprompted review
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Reply from Abels Moving Services

Thank you for your kind words and for taking the time to share your experience

Your comments about our crew mean a lot to us and we take pride in being both professional and friendly so it’s wonderful to hear that reflected in your experience.

Thank you again for your recommendation. We wish you all the very best in your new home!

Kind Regards
Neil Pertoldi

Rated 5 out of 5 stars

The people at Abels were extremely accomodating and knowledgeable

The people at Abels were extremely helpful with everything from online communication to on-site assistance to shipping and delivery. They offered friendly service from start to finish.

March 17, 2026
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Reply from Abels Moving Services

Thank you for your review, we are so pleased to hear how helpful our team were in making the process as easy as possible for you.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Fantastic company highly recommend!

Abel's staff were fantastic throughout the process. responsive, friendly and so helpful they made what would usually be a very stressful process feel easy. 0 issues at customs as the brokers at Abel's sorted everything really well and were quick to inform me of additional required paperwork and assisted me well when I wasn't sure what to provide. Delivery arrived promptly and I didn't have to lift a finger. Both office and delivery staff are really friendly helpful and patient.
There was some damage to a piece of furniture and Abel's responded very quickly with necessary paperwork and assistance to make an insurance claim (cannot comment on insurance process at this time but so far very easy).

March 10, 2026
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Reply from Abels Moving Services

Thank you so much for your kind and detailed feedback. We’re delighted to hear that our team was able to make your move feel smooth and stress-free and that everything from customs handling to delivery met your expectations. This is exactly the level of service we aim to provide every customer. We’ll be sure to pass along your kind words to both our office and delivery teams.
Kind Regards
Neil Pertoldi

Rated 5 out of 5 stars

A job well done

Care of our property both in the moving and storage. Exceptional help in re-assembling large items like clocks and in particular a big display cabinet. Negotiating a difficult entrance. In short, a happy and helpful team.

February 24, 2026
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Reply from Abels Moving Services

We are pleased to hear you were happy with our service and our team.

Thank you for your review

Kind regards,
Neil Pertoldi

Rated 5 out of 5 stars

Excellent

Excellent, very professional

February 26, 2026
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Reply from Abels Moving Services

Dear Zamira,

Thank you for your review and kind comments which will be shared with the team shortly. We wish you all the best and look forward to helping you again in the future.

Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Abels made moving day so easy!

Abels truly made the stress of moving day so much easier. Prompt, friendly, professional and worked like Trojans to get the job done.
It was worth every cup of tea we made and all of the snacks we provided, they were great. Thank you Abels.

February 20, 2026
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Reply from Abels Moving Services

Thank you for your kind words, we are so pleased your moving day was as stress free as possible.

We wish you many happy years in your new home and will pass these comments onto the team

Kind Regards, Neil Pertoldi

Rated 5 out of 5 stars

Smooth and easy transition,

Smooth and easy transition,
We were looking for last minute removals and storage. Abels were able to move fast and make arrangements quickly without a fuss.
The packing team were professional and helpful.

February 19, 2026
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Reply from Abels Moving Services

Thank you for this review, we are pleased we were able to assist you at such short notice.
Kind Regards, Neil Pertoldi

Rated 4 out of 5 stars

This was a complicated move

This was a complicated move, spamming two years, with destinations in the Caribbean, Florida, Massachusetts in California. Jayne Eastick wasn’t excellent coordinator and communicator throughout the process. You lost one star because one of the antiquities that you packed was badly broken in pieces. Also, because of the length of time there was some difficulty in communicating between Jayne and the storage people.

February 18, 2026
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Reply from Abels Moving Services

Thank you for your feedback. We appreciate you taking the time to share your experience, especially given the complexity and length of your move across multiple locations.
We value your trust and the opportunity to have assisted with such a significant move.
Kind Regards
Neil Pertoldi

Rated 5 out of 5 stars

Our second international home move… 5 stars again!

Our second international home move dealt with expertly (again) by Jayne and the entire Abels team. Cannot recommend more highly! They do an an incredible job throughout every stage of the journey.

February 13, 2026
Unprompted review
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Reply from Abels Moving Services

Thank you for your continued trust in us. We're glad to hear that everything went well and that our team were able to assist you throughout the process. We truly value your feedback and will pass on your comments to our team.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

International removal.

The collection team arrived on time. All items to be moved were securely wrapped. They were very courteous
The same with the delivery team. They were very helpful and took as much cardboard and wrapping that was available. They were very careful when bringing the furniture in.
I was recommended your company and I will do the same if the occasion arises.

February 12, 2026
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Reply from Abels Moving Services

We appreciate your kind words. We are pleased to hear you were happy with our service and our team.

Thank you for your review & recommendation

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

Excellent

Excellent, efficient service carried out by competent and friendly people, who went out of their way to be helpful.

February 9, 2026
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Reply from Abels Moving Services

Thank you for your review, we are so pleased you are happy with our service

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

Polite and helpful

January 22, 2026
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Reply from Abels Moving Services

Thank you for your review. We are pleased to hear you found our staff so polite and helpful. We will pass on your kind comments to the team.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

Ready. Willing. Abels!

Abels moved us to New York City 11 years ago, and moved us back again to te UK 2 months ago. Every step of every part of each process was efficient, reassuring, stress-lowering, friendly and successful. Communication was always clear and timely. Systems are manageable - the paperwork and the payment etc. Prices are very competitive. The Abels moving people are extremely careful, respectful, professional and efficient. I will recommend Abels to anyone wanting to move in a way that is cooperative, client-centered and as easy as these things can be.

January 20, 2026
Unprompted review
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Reply from Abels Moving Services

Thank you so much for your review. Your generous words mean a lot to us. We’re thrilled our staff could provide the support and service we always aim to deliver.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

Business/Office move

Great communication from start to finish. Hard working and excellent team work from friendly movers who were efficient and hard working. The move couldn't have gone any better and we were done in a working day.

December 15, 2025
Unprompted review
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Reply from Abels Moving Services

Thank you for your review. We are so pleased to hear how happy you are with our service, we know our team will appreciate your lovely comments.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

First time moving in 47 years.

Having not moved house for 47 years we did not know what to expect. However we need not have worried about anything. Great communication all along the way before and on the day too. The team who came to transport our belongings made us feel at ease from the moment they arrived. So professional and friendly it all went without a hitch. Highly recommended on all counts.

December 9, 2025
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Reply from Abels Moving Services

Thank you so much for your review and recommendation it is really appreciated.

We are so pleased to read that our staffs care and attention helped put you at ease every step of the way.

Kind regards,

Neil Pertoldi

Rated 5 out of 5 stars

What a fabulous team we had …

What a fabulous team we had …. They were absolutely first class and I would it hesitate too recommend them to anyone

Well done.

December 8, 2025
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Reply from Abels Moving Services

Thank you for your review & recommendation. We're so pleased to read that you felt we provided a first class service, we know our team will be happy to hear how happy you are with their work.

Kind regards,

Neil Pertoldi

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