Abington Dental Practice Reviews 7

I first visited ADP in 2024 after several of my friends who are patients recommended them. Dr Patel is always so kind to me. He explains any problems to me and is very nice. My fear of dentists has lessened a lot since visiting his surgery. I always recommend. Thank you Dr Patel

I visited your clinic because I was in severe pain and my own dentist could only see me in 3–4 weeks, which was not an option. I came to you privately, paid for treatment, and was told the issue had been addressed. However, I left in just as much pain as before, and when I contacted you again to explain this, I was told to “go back to my dentist.”

I find this response unacceptable. I came to your clinic and paid privately precisely because I could not wait weeks in pain. To be told that I should simply return to my dentist ,after you had already taken payment , is dismissive, unhelpful, and highly unprofessional. Patients do not pay private fees to be sent away without their problem being resolved.
Later , finally, I was told to come in to get antibiotics for £25. I specifically asked if the dentist would see me, do an X-ray, or check if there was an infection, and I was told no , I would only be given the antibiotics, nothing else.
However, when I returned the next day, I was suddenly told that I could not receive antibiotics without an X-ray first.. and see if need more work on the thoot or , as last option, just give me the antibiotics . This was the exact opposite of what I had been told the previous day. Such inconsistency is not acceptable, especially when patients are already in pain.

Additionally, the way I was spoken to by a member of staff was extremely unprofessional. Despite clearly seeing that I had three children with me, I was told in a rude and dismissive ton , When I asked “ how long it would take to have an X-ray done” .. ‘I don’t know, just wait, we have other patients as well”.. without any clear information, as if I could sit indefinitely with my children. This attitude added unnecessary stress to an already painful and difficult situation.
I expected clear communication, consistency, and a professional solution to my problem. Instead, I left feeling dismissed and poorly treated, with my pain unresolved despite paying privately. I strongly believe that patients deserve better care, proper diagnosis from the start (such as an X-ray), and above all, respect.

I believe the main problem was with the older blonde receptionist, who had a very unprofessional attitude and, in my opinion, showed a bit of racism in her behavior.
. Since she works with the public, she should leave aside any personal frustrations and behave in a polite, professional, and respectful manner. Being rude, overly sharp, or discriminatory towards people of different backgrounds is completely unacceptable. If she cannot treat all patients fairly, she should consider whether this job is suitable for her.

We went to this dentist for our child aged 3 who has an infection around one of her teeth not only did they charge for the child appointment which should be free, they gave the wrong prescription giving our child a potentially harmful dose of antibiotics which the pharmacist then refused to issue as it was above safe levels.

My rewiw for Abington Dental prtaice is even they are NHS ,Abington Dental Pratice do not keep confindetial all privacy data ,charging fees ,their data base not secure and not polite custmoer service .As well when few times they charged customers for nothi ,privacy of cusomer data been shared for profit .

Abington dental practice been always promt ,and helful I kindly recommed ,been with them for so many years ,never let me down ,and profesional team

My son an accidentally broke his front teeth in half at school, all dentist nearby was fully booked and only Abington Dental Practice can take him in for an urgent appointment. The dentist did an excellent job in fixing his teeth and my boy was all smiley again after the procedure. It’s been three months now the teeth is good and you can’t really tell it has been broken before. Thank you for being compassionate and taking in my son even when you are on a tight schedule, and I can tell this is a caring practise by the way the receptionist interact with other patients while I was there.

Really understanding, patient and skilled dentist. Was in pain and needed 2 extractions over 2 appointments, very comfortable whilst there and very happy with treatment. 100% recommend.