The man that showed us all the beds ,chairs ,mobility scooters to day was brilliant took his time with my 81 year old dad ,gave loads of different options ,very patient with me dad ,didn't feel rushed... See more
Company replied
Location
Switch location430 Leek Road, Hanley, ST1 3HU Stoke-on-Trent, Staffordshire, GB
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See what reviewers are saying
Fabulous staff came in bought a recliner chair loaded on van, delivered, installed and old one removed into garage. All within 1 hour YES in one hour my dad was sitting with his feet up in his new cha... See more
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Looking for a bath board, l had a choice of 3. Assistant was helpful enabling me to make my choice. Also the price was reasonable. I would definitely use Able world again if l needed anything to help... See more
Company replied
Impressed from start to finish. Staff in the Hanley shop were very friendly, helpful and knowledgeable. Surveyor/ fitter worked tirelessly to overcome a problem with the surface of the stairs and he... See more
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Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wheelchair Store
About Ableworld - Hanley
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
430 Leek Road, Hanley, ST1 3HU, Stoke-on-Trent, Staffordshire, United Kingdom
- 01782 205901
4.7
Excellent
109 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Would recommend man was brilliant
The man that showed us all the beds ,chairs ,mobility scooters to day was brilliant took his time with my 81 year old dad ,gave loads of different options ,very patient with me dad ,didn't feel rushed at all .
September 28, 2026
Reply from Ableworld - Hanley
Hi Debra, thank you for your lovely 5-star review! We're pleased to hear the team member took the time to patiently support your dad and explain all the different options available. It's great to know you didn't feel rushed and that you were given clear, helpful guidance throughout your visit.
We appreciate your kind words and will make sure they're passed on to the team.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Looking for a bath board
Looking for a bath board, l had a choice of 3. Assistant was helpful enabling me to make my choice. Also the price was reasonable. I would definitely use Able world again if l needed anything to help with my arthritis
September 26, 2026
Reply from Ableworld - Hanley
Hi Valerie, thank you for your wonderful review! We’re so pleased to hear you found a suitable bath board at our Hanley store and that our team helped you choose the right one for your needs. It’s great to know you were happy with the price too, and we really appreciate your recommendation.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
Peter was great
Peter was great. Showed us how the rollator worked and answered any questions we had.
Would return if I needed anything else.
September 18, 2026
Reply from Ableworld - Hanley
Hi Mr Watts, thank you for your lovely review! We’re delighted to hear that Peter was able to help, demonstrate the rollator and answer all your questions. We’ll be sure to pass your kind words on to him. We look forward to welcoming you back in the future, and if you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld
Fabulous job Reagan Jordan Peter and Dawn
Fabulous staff came in bought a recliner chair loaded on van, delivered, installed and old one removed into garage. All within 1 hour YES in one hour my dad was sitting with his feet up in his new chair!! Amazing work Reagan, Jordan, Peter and Dawn at Stoke Able World.
September 15, 2026
Unprompted review
Reply from Ableworld - Hanley
Hello Angela, thank you for your wonderful feedback! We’re delighted to hear that Reagan, Jordan, Peter, and Dawn provided such fantastic service and that your dad is already enjoying his new chair. We’ll be sure to pass on your kind words to the team. It’s always our goal to make things quick and smooth for our customers. Enjoy your new recliner!
Kind regards,
Ableworld
Very satisfied with the service.
September 12, 2026
Reply from Ableworld - Hanley
Hello, thank you for your kind words. We're delighted to hear that you are very satisfied with our service. Your feedback is greatly appreciated.
Kind regards,
Ableworld
Reply from Ableworld - Hanley
Hi Ann, thank you for your lovely review! We're really pleased to hear that you received good service and the belt was just right for you.
We really appreciate your feedback, and if you ever need any further assistance, please don't hesitate to get in touch- we're always here to help.
Kind regards,
Ableworld
Impressed from start to finish
Impressed from start to finish. Staff in the Hanley shop were very friendly, helpful and knowledgeable.
Surveyor/ fitter worked tirelessly to overcome a problem with the surface of the stairs and he did it! I was both relieved and grateful to him. A job well done.
September 8, 2026
Reply from Ableworld - Hanley
Hi Carole, thank you for your wonderful 5 star review! We're delighted to hear that you were impressed from start to finish. It's fantastic to know that our Hanley team were friendly, helpful and knowledgeable, and we'll be sure to pass your kind words on. We're especially pleased that he was able to overcome the challenge with your stairs and complete the installation successfully. Thank you for choosing Ableworld Hanley and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
The gentleman who served me was very…
The gentleman who served me was very efficient and helpful
August 16, 2026
Reply from Ableworld - Hanley
Hi Mrs Walker, thank you for your kind feedback! We're glad to hear our gentleman was efficient and helpful. If you need any further assistance, please don't hesitate to get in touch.
Kind regards,
Ableworld
enjoyable purchasing experience
friendly staff in store very helpful and informative delivery was very prompt
a all round pleasant purchase experience
and my dad is loving his new chair
August 5, 2026
Reply from Ableworld - Hanley
Hi Jan, thank you for your lovely review! We’re delighted to hear you had such a pleasant experience, from the helpful and informative service in store to the prompt delivery. It’s especially lovely to hear that your dad is enjoying his new chair! We’re always here to help if you need any further assistance.
Kind regards,
Ableworld
Very helpful on entering the store,help…
Very helpful on entering the store,help with item we were looking for,purchased successfully,
August 7, 2026
Reply from Ableworld - Hanley
Hi Annette, thank you for your kind review! We’re delighted to hear that our team were able to help you find what you were looking for and make your purchase a smooth and successful one. We really appreciate your kind feedback and are always here to help if you need any further assistance.
Kind regards,
Ableworld
Reply from Ableworld - Hanley
Hi Brian, thank you for your kind review! We’re so pleased to hear you found our team lovely and helpful during your visit. It means a lot to us to know we’re providing the support our customers need.
Kind regards,
Ableworld
Great communication from start to…
Great communication from start to finish, friendly knowledgeable staff nothing was too much trouble would definitely use again and highly recommend, thanks (on mother's behalf)
July 29, 2026
Unprompted review
Reply from Ableworld - Hanley
Hi Darren, thank you for your kind words! We’re delighted to hear that you and your mother had such a positive experience with us. Thank you for your recommendation, and we are always here to help if you need any further assistance.
Kind regards,
Ableworld
Visited the Stoke on Trent store today
Visited the Stoke on Trent store today. Appalling service and attitude of the staff! They really couldn’t have cared less! There used to be a lovely, caring and knowledgeable gentleman there, what a shame.
February 23, 2026
Unprompted review
Reply from Ableworld - Hanley
Hi Jean, thank you for sharing your experience at our Ableworld Hanley store.
We’re very sorry to hear that the service and attitude you encountered did not meet your expectations. We completely understand how disappointing it must have been, especially when you remember a previous team member who provided caring and knowledgeable support that is the standard we aim for every day.
At Ableworld, we strive to ensure all our customers receive the right products for their individual needs, alongside friendly and helpful service. We would really like the opportunity to discuss your visit further and see how we can make things right. Please don’t hesitate to contact us at support@ableworld.co.uk, and a member of our team will be happy to assist you.
We genuinely value all feedback, both positive and constructive, as it helps us learn, improve, and continue providing the best possible experience for our customers.
Kind Regards,
Ableworld
Staff friendly and helpful, making it an enjoyable experience as staff not pushy or pestering
Very helpful staff
February 7, 2026
Reply from Ableworld - Hanley
Hi, thank you for your kind words. We’re really pleased to hear that you found our staff helpful. We always try our best to offer friendly and supportive service, so it means a lot to us that you noticed. We hope to see you again soon.
Kind regards,
Ableworld
Having bought a mobility scooter nearly…
Having bought a mobility scooter nearly two years ago we recently had difficulty in putting the scooter in the car.We went to the Ableworld branch in Hanley Stoke on Trent and the staff Kev and Dawn where extremely helpful Apart from being so very friendly and knowledgeable they sorted us out and even put the scooter in our car.It is a great shame that in this day and age all companies could not be the same.Excellent service and we’ll definitely be back there when we decide to upgrade
Rl
December 29, 2025
Unprompted review
Reply from Ableworld - Hanley
Hi Kath,
Thank you so much for your kind words! Kev and Dawn will be thrilled to hear this. We’re so pleased we could help get your scooter in the car and make the experience stress free. We look forward to seeing you again whenever you’re ready for an upgrade!
Take care,
Ableworld
Dawn was amazing at your stoke on trent…
Dawn was amazing at your stoke on trent branch nothing was too much trouble and she got my dad sorted with a boot scooter after a bad experience with buying a used one. 10/10 for dawn thanks so much x
August 26, 2025
Unprompted review
Reply from Ableworld - Hanley
Hi Kylie,
Thank you so much for your kind words! We’re delighted to hear that Dawn at our Stoke-on-Trent store was able to help your dad find the right boot scooter after his previous experience. We’ll make sure she sees your lovely feedback — she’ll be thrilled! 🌟
Take care,
Ableworld
Kevin gave us an exemplary experience
Kevin gave us an exemplary experience. He was kind, caring and very knowledgeable.
July 15, 2025
Unprompted review
Reply from Ableworld - Hanley
Hi Derek,
Thank you so much for your kind words! We're thrilled to hear that Kevin provided you with such a positive experience. We'll be sure to pass along your compliments to him — he’ll be delighted! If you ever need anything else, we're here to help.
Take care,
Ableworld
Excellent staff members
My mother wanted to purchase a mobility scooter for me and on visiting the ableworld store in fenton she was greeted warmly by staff members Kevin and Dawn. They were both helpful in suggestions and also practicality. When I arrived to pick up the scooter all paperwork was ready to complete and all safety information was ready for me to look at as well as to test the scooter out. Kevin helped my husband to put it in the car safely and checked we were co portable both it all before completing the purchase. Great team.
May 30, 2025
Unprompted review
Reply from Ableworld - Hanley
Hi Caroline,
Thank you for sharing your experience!
We're so pleased to hear that your visit to our Hanley store was met with such friendly and helpful service from Kevin and Dawn. It’s great to know they were able to guide you and your mother through the process with care and attention to detail, making everything smooth and stress-free. We're especially glad Kevin could assist with loading the scooter and ensuring you felt confident and comfortable before leaving.
Thank you again for your kind words – we’ll be sure to pass them on to the team. We hope you enjoy your new scooter, and we’re always here if you need anything in the future.
Take care,
Ableworld
Nothing is too much trouble
Very good service and knowledge from Kev ,nothing was too much trouble and all questions answered. We brought the mobility scooter from the Hanley store and test drove before we purchased. He helped us to put it in our car and take it apart and gave us a good demo of putting it together. Very good service
May 31, 2025
Unprompted review
Reply from Ableworld - Hanley
Hi,
Thank you so much for your kind words! We're thrilled to hear that Kev provided such excellent service and support during your visit to our Hanley store. It's great to know you felt well-informed and confident with your purchase. We'll be sure to pass your lovely feedback on to Kev—he’ll really appreciate it. If you need anything else, don’t hesitate to get in touch!
Take care,
Ableworld
Happy wife able to sleep upstairs again
I required a Stairlift to enable my wife to be able to return to sleeping upstairs again due to the fact that her health prevented her from going upstairs and we were sleeping downstairs for nearly a year. I contacted Able world and arranged for someone to come over to have a chat about the stairlift. Good price and booked a new stairlift to be fitted. Mark arrived on time, fitted stairlift, clean and tidy, showed the in's and out's, and can't praise Mark anymore as he was a good laugh and nothing was too much trouble. Thanks Mark, all is running so great. We are back to the way we were before my wife had her accident and had to sleep downstairs, and I am back in a bed too, not sleeping on the floor. Great company, Ableworld.
September 20, 2024
Unprompted review
Reply from Ableworld - Hanley
Hi Geoffrey,
Thank you for taking the time to leave us this review. We are so thrilled to hear our Hanley team was able to assist you in getting a Stairlift fitted and make your every day that little bit easier! We hope to see you again soon.
Take care,
Ableworld
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