Ableworld - Hanley Reviews 

I visited the Hanley Ableworld store this morning to enquire about a riser/recliner chair for my sister. Dawn was amazing. Her depth of knowledge was first class. Very caring, no pushy sales service. I had intended to visit 2 other stores but, instead, picked my sister up, returned to the store and purchased the riser/recliner chair, a wheelchair plus a few other items. Highly satisfied, was a pleasure to shop there. Dawn went beyond the call of duty.

Definitely avoid this company if you dont have money to burn.
My dad spent alot on a mobility scooter and apart from testing it outside the shop he only managed to go up the ramp of his flat before he had to go into McMillian, where he past away soon after. Contacting out local ableworld store to see about returning it and was very rudely told we only had 28 days to return ( thar day was the day after he passed), and we should of told them.
They also have no compassion and the women said it happens all the time and not their problem. Also as the scooter has a 2 year warranty if we were to sell it or give it to someone else the warranty is not transferable.
The staff at the Hanley branch need lessons on being human and caring, and show some sympathy to people going through this.

Second visit to the store today and Jonathan was brilliant helping my mother with her new wheelchair & and advice on a riser chair that we'll be purchasing soon. Really relaxed experience and I would fully recommend anyone that is looking for mobility items to give the store a try.

We were assisted today by Jonathon who was incredibly helpful, sensitive, honest and above all compassionate.
We were purchasing a mobility aid for a person reluctant to surrender to their disability. Jonathan focused on promoting independence which created such a positive vibe and made the purchase a success.

We have been using Ableworld for a number of years all beit only small purchases in the past. Today we went in to look at power rise and recline chairs. We were greeted by Jonathan, who explained where the chairs were and left us to try out various chairs at our leisure. When we had questions he answered them fully and with ease and explained the difference between chairs. When we finally agreed on a chair again nothing was to much trouble explaining about the Guarantees etc and the delivery times etc. He also made sure the chair was correct for my mum, ensuring her ankles were in correct place when in recline mode due to him seeing that my mum has swollen ankles( he explained he wasn't medically trained but anyone can see the issue). Again at point of sale he explained everything fully in detail regarding paperwork, vat exemption and such like. I can not praise the store and Jonathan's approach to us today he made us feel like a friend not just a customer.

Dawn at Hanley Stoke-on-Trent was very helpful. Firstly on the phone she advised me what batteries I needed for my mobility scooter. Then in store even though she was very busy, she fitted the batteries for me.

My mum still gets upset with how she was treated by this company. I very strongly advise all people to avoid this company.

We went in on 3 separate occasions to look at walkers and wheelchairs. On each occasion. the staff, Dawn and Jay were really helpful and allowed us plenty of time to look round and try the various different models. They offered to come out to our home to see if we could do what we wanted, given the hill where we lived. Eventually, on their advice, we ended buying an excellent walker, which is perfect for our needs and easily packs into the back of our car. Their service was first class, really helpful.

Fantastic service! I was very anxious about buying a wheelchair for the first time, I didn’t really have a clue what I needed, but I was never rushed and the assistant, who I think from looking at the receipt was called Jonathan, was incredibly helpful and patient. He got a number of wheelchairs out so I could try the full range. We finally settled on one and it was the right choice, it’s fits perfectly in to my little car and is so easy to put together. Thank you Ableworld

I visited the Hanley store with my parents to look for mobility scooters. We were given time to look around and then we asked for assistance. Jonathan helped us to find the right ones that would be suitable for their needs. He was very knowledgeable and patient whilst we asked questions and tried the scooters on the car park. He stated that if we had any further questions or needed assistance then we could call or pop in to the shop. A few days after the scooters were delivered my parents had a problem with one of the scooters so Jonathan visited them at home to sorted it. I can not praise Jonathan enough for all that he has done to assist my parents in having their first mobility scooters. I would highly recommend this store for equipment.

The lady that deals with me was brilliant. Did everything she could help? Her name was dawn from hanley stoke on Trent I recommend well happy

She wos very helpful and she wot my needs, has i has i 46 years old and I did not flee out place bec you go some place you can feel out place bec as I am young,

Kev is very knowledgeable, patient, courteous, nothing was too much trouble. He demonstrated the features and even showed me the best way to put it into my boot. Highly recommend Ableworld.

We visited the Hanley Store and received excellent advice from Charlene. She was welcoming, friendly, patient and so knowledgeable about the mobility scooters. She helped us to find the perfect scooter. An impressive store where you could tryout the scooters.
We would like to say thank you to Charlene and Ableworld.
We purchased the scooter and now await delivery 😀
Highly recommended from a happy customer.

Ableworld Hanley
Jonathan sales assistant was warm welcoming and a credit to the store and ableworld.
From arriving in the store to walking out after making a purchase the atmosphere customer service and the team moral was excellent. The team were friendly informative and extremely helpful.
Jonathan was very knowledgeable supportive and helpful in supporting making the right choice for us and not pushing for sales but getting what was right for us.
We purchased a rise and recline chair and a rascle mobility scooter.

Many thanks Jonathan and the team at able world Hanley.

Thanks to Dawn and Helen for all the information and help, there expertise in adjustable bed and chair for my mum. Would certainly recommend ableworld.

I purchased a new mobility scooter from Ableworld in Stoke- on- Trent on the14th of March the service i received a was excellent Jonathan dealt with all aspects of the sale he was polite patient and very knowledgeable a pleasure to deal with an outstanding member of your staff

Thank you so much to Ableworld Hanley. We bought a recliner for my mum but she never got to sat in it as she sadly passed away on the same day that it was delivered. Full refund was given. Thanks again !

friendly staff ,understanding and knowledgeable .prompt service , can't fault them . Mark went out of his way to pick it up for us, excellent

Visited today for a few items, staff very friendly and have great knowledge, always willing to help and always go the extra mile