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ABOUT YOU Reviews 1,203

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TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide variety of products available, noting the excellent quality and competitive pricing. Many consumers appreciate the ease of navigation on the app and website, making it simple to find desired items. The overall shopping experience, from product selection to the ordering process, is frequently highlighted as positive and straightforward. However, some people were dissatisfied with the delivery service, mentioning occasional delays or issues with orders not arriving as expected. A few reviewers also reported receiving incorrect sizes, stained, ripped, or products that did not meet quality expectations, particularly regarding branded items.

What people talk about most

Product

Clients share positive opinions on product quality and variety. Many reviewers praise the good quality of... See more

Order

Consumers find order experiences to be ambiguous. Many customers report positive experiences, noting that... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast delivery, with... See more

Quality

Users describe positive interactions with quality. Many customers praise the very good quality of products,... See more

Price

Reviewers mention positive feedback about price. Many customers appreciate the good and reasonable prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It proved to be a trustworthy company in pretty much every aspect so far. Items are as described, most of sizes available , proposals are very closed to my likes, packages arrived almost always in log... See more

Rated 4 out of 5 stars

The wide variety of brands and prices is one of the best advantages of About you. The easy navigation in the app is perfect and helpful in finding what you want at the best price. The guide for sizes... See more

Rated 4 out of 5 stars

The delivery was fast, the boots I ordered were lovely but didn't suit me so I had to return them. Return was also easy and I got my money back faster than other retailers as ASOS and Mango outlet

Rated 5 out of 5 stars

I shop clothes quite reguarly from About You and About You outlet. I never had any issues so far either with delivery or returns / refunds. I find the presentation of the clothes very good and they... See more

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 27% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great prices

Fast delivery, even to islands, good prices and very nice customer service.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Hi!!The quality of the products the…Thanks ABOUT YOU

Hi!!I like very much ABOUT YOU cause of the quality of the products the good services and the prices too and also the time I received the order who was very fast!!The service is great all the ways,fast, clean and as all the customers would like to be from a good company!!I am very happily surprised!!Thanks ABOUT YOU and see you soon!!!

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Seamless Purchase and Excellent Delivery

Although I didn’t have any direct interaction with customer service, the whole purchase experience was excellent. The automated system was easy to use, the delivery was smooth and efficient, and my purchases arrived in excellent condition, exactly as expected. Everything worked perfectly, and I’m very satisfied overall.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Impeccable service at all levels. Continuous and clear information, immediate preparation and shipment of the order. Company with good products and at different price levels. I would recommend it, without reservation.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy Shop, pleasant experience

No stress, fast delivery, smooth return and refund. Unfortunately the order i made in February has never arrived, luckily it was pay on delivery. Company notified about lost of package and cancelled order. I wasn't sure if I wanted to proceed making same order again. And only the customer service lady whose approach was so nice and professional changed my mind. I made another order and was pleasantly surprised that the voucher they offered was really of a better value than mentioned and it was sent very fast. That made whole experience better impression. Thank you!

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service and products

I found a pair of trousers at a good price. The product arrived quickly and it was exactly as shown on the site. I have used this site in the past to buy clothes and bags and my experience has always been pleasant.

February 27, 2026
Unprompted review

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