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ABOUT YOU Reviews 1,203

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TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide variety of products available, noting the excellent quality and competitive pricing. Many consumers appreciate the ease of navigation on the app and website, making it simple to find desired items. The overall shopping experience, from product selection to the ordering process, is frequently highlighted as positive and straightforward. However, some people were dissatisfied with the delivery service, mentioning occasional delays or issues with orders not arriving as expected. A few reviewers also reported receiving incorrect sizes, stained, ripped, or products that did not meet quality expectations, particularly regarding branded items.

What people talk about most

Product

Clients share positive opinions on product quality and variety. Many reviewers praise the good quality of... See more

Order

Consumers find order experiences to be ambiguous. Many customers report positive experiences, noting that... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast delivery, with... See more

Quality

Users describe positive interactions with quality. Many customers praise the very good quality of products,... See more

Price

Reviewers mention positive feedback about price. Many customers appreciate the good and reasonable prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It proved to be a trustworthy company in pretty much every aspect so far. Items are as described, most of sizes available , proposals are very closed to my likes, packages arrived almost always in log... See more

Rated 4 out of 5 stars

The wide variety of brands and prices is one of the best advantages of About you. The easy navigation in the app is perfect and helpful in finding what you want at the best price. The guide for sizes... See more

Rated 4 out of 5 stars

The delivery was fast, the boots I ordered were lovely but didn't suit me so I had to return them. Return was also easy and I got my money back faster than other retailers as ASOS and Mango outlet

Rated 5 out of 5 stars

I shop clothes quite reguarly from About You and About You outlet. I never had any issues so far either with delivery or returns / refunds. I find the presentation of the clothes very good and they... See more

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 27% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

The sizes might not be accurate according to the app.

I loved the packaging and the method of returning. The tracking of the orders is really helpfull although there might be an improvement of the size feedback. For example when I return a size 38 and reorder size 36 I think there should be a shift on my merchandise size at regular's fit clothes.

February 6, 2024
Unprompted review
Rated 1 out of 5 stars

Orders late very much

Last 3 orders that happened in last 4 months I waited over 2 weeks, even tho it says delivery 4-6 working days. Last order was 22.12.2023, now is 8.1.2024 and still nothing. My Temu order from China come earlier than About you where they have stock house in Thessaloniki.
About you was good in beginning but is become very bad lately.

January 9, 2024
Unprompted review
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Reply from ABOUT YOU

Hello. Thank you for sharing a comment with us. Your feedback is very important and is being taken into consideration to improve our services. We are deeply sorry for the bad experience you have faced and we have already forwarded your comment to the respective team.
We wish you a great day ahead.
Kind regards, ABOUT YOU Team.

Rated 4 out of 5 stars

Variety

Variety, quality and good prices, most of the times

November 15, 2023
Unprompted review

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