ABOUT YOU Reviews 1,676

Fast delivery and perfect quality product

Good quality goods. Fast delivery, good prices.

great service. fast shipping. no problem with returns. you can find your favorite brands at a great price

Not the first time when delivery does not meet the provided delivery time. My order cannot be tracked although it was marked as shipped on 15th of February. Contacted CS, they couldn’t offer proper compensation (order was a gift), finally we agreed for a 15% discount code. However, the CS specialist didn’t mention that discount code cannot be added together with other discounts (which I was upset about, since I didn’t want to purchase anything from there, but the additional discount code together with sale prices would change my mind).
All in all, order isn’t delivered still (it’s 27th of February) and company doesn’t want to compensate at all. Feels that customer makes 0 value to them.

easy returns, many payment methods

Shipments were on time,and returns they handle brilliant.Trustworthy company.

It is good, like always

items were good, but courier put them into wrong pickup point, i had to drive to the shipment

I returned the goods on 12/02/2025. I have not received my money back yet. I called the customer service center, which said they would contact the finance department to find out the reasons for the delay in the money. However, I did not receive an exact date when I would receive an answer. The reason? After a month of delay, it is absurd. It is important to mention that although the contact center responds promptly, it has no function when it comes to helping the customer with payments, and the customer cannot contact other departments. There are also no clear deadlines if the payment is delayed, when the customer will receive an answer, why this happened. According to EU directives, this is mandatory. Why do they need a customer service center then? This shows that the customer is in last place for this company, zero professionalism, zero competitive value.

The problem is with not refunding clients' money for 5 months! They do not care about you!!

I got an order very fastly. Consultants - super polite. Few sizes didn't fit and I returned 2 items of goods - I got money back very fastly with no problems.

Shopping went smoothly, and the item was delivered quickly.

Perfect shoes, good quality

No refund for returned order. Customer support is nonexistent.

In Lithuania, the media has already started reporting about the money that isn’t being returned. Yesterday, after I posted a media article from Lrytas under an About You post on Facebook, I got banned. So it’s like in 1990—they took the money and still banned you :DDDDD Pathetic. Just search for Lrytas or 15min on Google—there are already articles about unreturned money in Lithuania.

The promised refund cut-off time has long passed, the customer support stopped responding after asking to share the transfer details. Request for managerial intervention was also ignored. It's been days... Worst experience with zero help and no resolution.

All good, fast and comfortable

The photos did not clearly show that the back of the sweater is open and loose, so we returned the item.

The handbag I bought was a fake one... How does this store still exist? You pay 400-500e and get a fake handbag, it's just disappointing