Abruzzi Official Reviews 58

Excellent customer service sent an email received email back straight away , fast delivery , although took me a long time to set up an account on the site other than that 5 star customer review

Amazing service Abruzzi just got a new customer I ordered my R12 V2 upgrading from an R5 with a pair of custom racing gloves after a slight issue with my post code which was resolved quickly I'm now looking forward to seeing how the custom gloves turn out and go there first for my Sim racing needs

Not happy with Abruzzi. I ordered a new Moza R9, but it arrived in what looks like a used, returned condition. It has a scratch mark on top and the paint on the base has faded. I contacted them regarding a partial refund for the condition and they said because they can't claim money from Moza, I can't be partially refunded for the issue.

Won't be ordering from from this company again.

Put in my purchase and made a mistake, Emailed support and instantly gave me a solution with no hassle, they also kept me in the loop of what was available and gave me choices on how to deal with it. By far some of the best customer service ive had hands down.

Superb company to deal with ordered new wheelbase on Sunday morning arrived Tuesday morning. Cannot recommend Abruzzi highly enough also great prices and good delivery charges. Many thanks Abruzzi won’t shop anywhere else for my equipment now

They have a large banner on their website that states all orders before 3pm will receive same day dispatch. I processed my order at 11:30am on Thursday and the email confirmation stated delivery as DPD next day (pre 3pm order).

However this was not the case as the item was not stocked by themselves and this was not made clear on their website.

I booked a half day off work to assemble my new rig ahead of the weekend only to find out that my order with Abruzzi (NLR seat) would in fact not be arriving until Monday.

The customer service was initially frosty and not helpful and then progressed into “oh yeah we’re aware of this…”.

I would not recommend ordering from Abruzzi at this point in time.

Ordered a load of Moza gear arrived next day! Unlike another company rhyming with ET Omega which took a month and I still didn't receive anything. Overall it’s a nice little company that does business well. Special thanks to Andy to packed my order and threw in a couple packs of Haribo and a Virgin wines voucher.

Competitive prices (ordered a wheel and wheelbase bundle). Great communication. Items in stock and delivered quickly. Would recommend.

Item arrived, was the wrong version of the correct product, I contacted them to no reply as it seems they don't answer emails, but then managed to get into contact through the webchat which then continued through emails. Stopped responding out of nowhere, it's been almost a full month since I first contacted them and still waiting for some response. Further attempts to email, submit new tickets, message their social account for help have done nothing. I'm stuck with the wrong wheel and they've done nothing to help.

*Edit: The ticket system used to try and reply to me bugged and wasn't sending out the emails, until they all came through at once. Issue in process of being sorted so changed review to reflect.

Fantastic customer service. Spent over 2k with them on a complete new setup. Everyone I dealt with has been great and responds very quickly. I forgot to order a critical piece to get pedal haptics working and they sent it out same day free of charge. They also went out of their way to source haptic brackets for the pedals I ordered which they don't normally sell, which they also threw in for free.. Everything arrived quickly, well packaged, can't fault them!

Parcel force lost half the order, within a day of contacting them they had resent the missing half no questions asked

Really good service and very responsive, and competitive pricing

Highly recommend and will be coming back for all my future sim gear

Ordered a new Moza ESX rim from Abruzzi. It arrived on time, very well packaged and was the best price I could find on the internet.

Absolutely shocking customer service,all equipment is overpriced just do your self a favor and chack prices somewhere else you be surprised of the difference!after sale you on our own,try to return Simagic direct drive equipment recomended website by Jimmy Broadband or what ever his name is,after many compatibility issues no resolve what so ever,not even reply to an email,website user friendly my a..e!avoid at all cost!

A really helpful and knowledge team, you can even go to theor showroom and try most products out and get advice in person.

Always a quick turn around with great customer service, couldn't be more helpful.

Purchased a Moza R3 set for my xbox from them, then a brake upgrade kit andam now in the process of upgrading with a custom PC through them too.

Even had the wife and daughter up to their showroom who also both enjoyed a go at the sim racing too.

Highly recommended.

Ordered a moza r16 V2 and never had a worse experience online shopping. First of all was told that they only sell the latest version only to find out I somehow ordered the version 1 and was made to pay another £20 (which I am still waiting to be refunded) I was told on 7th may that my item would be 2 weeks and I two months later I still hadn't received it. Kept promising me it would be here soon but never arrived and completely ignored my emails once I asked for a refund. I thankfully was able to go through klarna to get the money back apart from the extra £20 I sent which I have now complained to my bank. DO NOT SHOP here .

Bought a moniter from them - is absolutely brilliant and a great price

I cannot give Abruzzi praise enough. Having dealt with Fanatec for the last 3 years they Abruzzi are a game changer in comparison.
Whereas Fanatec do all in their power to thwart customers when issues arise and the well documented product delays. Abbruzzi have made converting to the Simagic set up such a pleasant experience. And to top it all Simagic equipment is of the highest order. Well made intuitive to use and install. Abruzzi sales team have been excellent and I would recommend them 100%.
Thanks guys I’m enjoying my racing so much more now. It’s a 👍🏼for you all .

Had a query about purchasing MOZA products from Abruzzi and decided I wanted to purchase a KS steering wheel before they sold out again. Abruzzi being a Moza repair centre in the UK really helped with my decision in case of any hardware issues. Evie was very helpful, and personally packed my order and shipped it on the same day as purchase. Customer service was a breath of fresh air after having a poor experience with Fanatec. Will be returning to purchase the rest of my Moza products soon.

Amazing suits for such an affordable price! Fully custom for both the sublimated and embroidered suits, with a great design made for us. Evie was an absolute star helping us with all the communication and getting us some amazing suits :) ⭐️⭐️⭐️⭐️⭐️

I ordered an item with 24-hour delivery because I needed it urgently. The seller offered this specific service and I paid extra for it — but the item arrived late. When I raised this, I was told I could only be refunded the difference down to a slower service I never asked for.

What’s frustrating is that the seller keeps referring me to Parcelforce, their courier, and explaining how difficult it is for them to get a refund. But I didn’t pay Parcelforce — I paid the seller. My contract is with them, and the service they promised wasn’t delivered. As a customer, I shouldn’t be penalised or pulled into the logistics of their supplier issues.

They’ve said they’ll raise a complaint with Parcelforce and refund me fully if Parcelforce pays out — but that’s not how fair customer service works. I didn’t get what I paid for, and the refund shouldn’t depend on whether their courier compensates them. It should be based on doing right by the customer.

Really disappointing response over the sake of £8. I won’t be ordering again.