£10,000 programme — unresolved money-back guarantee
I purchased Absolute Rest’s UK Elite programme after receiving a written “100% Money Back Satisfaction Guarantee”: “We either do our part to improve your sleep or you get your money back.”
Despite an extended programme lasting approximately a year, I did not experience a meaningful, sustained improvement in my sleep. Some diagnostic work was useful, but the outcome I purchased the programme for was not achieved.
I submitted a formal refund claim on 25 September 2026. Following our 1 October call, the CEO promised a written response. As of 30 October, I have not received it or a refund. A subsequent proposal to settle for £5,000 also went unanswered by the requested response deadline.
My concern is not simply that treatment did not work. It is that the written guarantee remains unresolved and repeated requests for a written answer have gone unanswered.