Academic Singles Reviews 

778
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Don’t fall for what they promise! First of all, asking for money BEFORE you even have a chance to see what it’s about. And they’ll only return half the amount of a month, even if you only “benefit” f... See more

Company replied

Rated 1 out of 5 stars

I can't believe in this day and age that companies like you still exist. Scamming people by charging illegal RECURRING billing, and at that, more than double I signed up for!! In fact, the initial pa... See more

Company replied

Rated 1 out of 5 stars

Don't buy premium or be expected to be scammed and threatened. They use many forms of deception (eg. faded small text) to make you unaware that you will get charged much more very soon. Unlike ot... See more

Company replied

Rated 1 out of 5 stars

A general warning which applies to so many of these dating sites. You join ( prior to subscription) and don't even download a profile picture nor provide personal details. And yet you shortly receiv... See more

Company replied

Company details

  1. Dating Service

Written by the company

Online dating for Educated Singles


Contact info

1.1

Bad

TrustScore 1 out of 5

778 reviews

5-star
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3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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1.1

All reviews

(778)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Does what is says

Very little fake profiles, it feels things are mostly real.

November 6, 2022
Unprompted review
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Reply from Academic Singles

Hi Leon, we're happy to read your review. Thank you! Sincerely Academic Singles.

Rated 1 out of 5 stars

Do not subribe to Academic singles

Do not subribe to Academic singles. There website is a scam. 85% of people cannot be wrong. Cancelling is a nightmare. I cancelled with them and sent a email to confirm my cancellation to their customer service team in January 2022. They don't leave you cancel so they keep charging you.
I have now received letter from debt collectors threatening to take me to court. These people need to be reported and i will report them to the EU. They do not care about you at all.

Update 18 Nov 2022
I will provide regular updates. They will use all excuses like say cancelling by email attachment. I have sent them everything by email. They have my emails and ignore them. Even in their reply they lie. My solicitor will be in contact with debt agency as I am not paying for a service when they were given months upon months notice sufficient notice. I will file complaints to EU regarding GDPR as my data was passed onto Debt collector. I will get police involved aswell in Luxembourg or whatever country there hiding in and using virtual offices. I want these people brought to court.

Update 25 Nov 2022
Cancellation emails were sent to debt collectors as proof I gave sufficient notice that academics singles failed go do their job from their customer service side. I'm just waiting on debt collectors response now to emails I sent.
If they want to go down legal route of things that is no problem as I will have my solicitor request details from their legal team in the coming days.

Update 30 Nov 2022
For cancelling basically they want you to send a cancellation email but a written document signed and attached to a email saying you want to cancel stating your country, full name etc. They have all your details already as you have an account with them so its just a gimmic. You send them a email stating you want to cancel is sufficient and this is what the judge will rule on.
I have requested solictors details from debt agency and I have asked for academic singles solictors details aswell. Once I get them I will let everyone no. My next step is to see if I can get in touch with other impacted victims and get them to support court case. All they had to do what leave me alone. I told them I didnt want the service anymore in January 2022. This chose this route with their threats from debt collectors.

Update 17 Dec 2022
The debt collectors insist on paying and to be fair to them they email everyday. I must give them credit for their consistency though but I won't be paying. In fact they have overcharged me as they continued to charge me after I stated I wanted to cancel.They just don't understand what there dealing with yet though. In order for them to be successful in getting money from me they will need to dispute this in a European Court. They will also need to dispute the law set out by the Eurpean Union for customers and as a customer they have to prove that I don't have a right to cancel contract via means of email. Basically they will need to ask the European Union to rewrite the law. Good luck with that. Their attitude is they couldn't care less but as I've said I'm willing to meet them in court. Ive read all the reviews on every website and contacted numerous victims on other websites.That's the difference between me and other people. I'm going to go all the way. Their bullying antics won't work on me. I'm coming for the money they owe me.

November 17, 2022
Unprompted review
Academic Singles logo

Reply from Academic Singles

Hi Keith, we're sorry to read your review. We accept cancellations sent to us as e-mail attachment, by post or fax. We can assure you that we don't ignore cancellation requests and if you don't get a confirmation from us within 2-3 working days, we encourage you to contact us again to check if your cancellation was received. If you have further queries, feel free to contact us on our customer service e-mail address. Thanks! Sincerely Academic Singles.

Rated 5 out of 5 stars

Great matching

It took some time, but finally all the effort has paid off.

November 5, 2022
Unprompted review
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Reply from Academic Singles

Hi Robert, thanks for your review. we're happy to hear you have had a positive experience on our site. Sincerely Academic Singles.

Rated 1 out of 5 stars

Think before you subscribe with Academic Singles.

I tried to cancel my subscription with Academic Singles via email in May and Academic acknowledge that. Tell how many 74 year old people know how to download forms sign them and send them by email. People do not use letters nowadays -,emails are considered by law enough.
And how can a one only subscription for 3 months be ongoing if not requested. I don’t know how to reply to you all your emails are no reply. Nasty bunch!

October 12, 2022
Unprompted review
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Reply from Academic Singles

Hi Dawn, we're sorry to read your review. If you have a proof of your cancellation in time, we would like you to send it to us, so that we can update your account. Send it to our customer service email address or to as-trustpilot@academicsingles.dk. Thanks! Sincerely Academic Singles.

Rated 1 out of 5 stars

I am beside myself .

I am beside myself .
Academic Singles have taken £191 out of my bank account . I registered for monthly membership, to be paid monthly, free to cancel at anytime . I did not authorize this payment
Reading other comments is alarming . This is obviously a fraudulent organisation.I'll contact my bank first thing in the morning and ensure that no further funds are taken . I wish I'd checked them out on Trust Pilot before registering with them . I wish to cancel my subscription immediately.

October 26, 2022
Unprompted review
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Reply from Academic Singles

Hi Claire. We're sorry if you didn't read the information which stated that the whole amount was withdrawn at once. This information is stated on the payment pages, along with the weekly / monthly price to make it easier for you to see which membership you would like. We can see that you already contacted our customer service, if you have further questions, please contact us again. Thanks! Sincerely, Academic Singles.

Rated 1 out of 5 stars

Dreadful website

I joined up on the basis that while I was creating a profile they asked for my postcode and said there was plenty of people to meet locally. There are literally zero people near me. I also was expecting to pay £14.99 for a month, but was charged £59.96 for 4 months. What on earth am I going to do with a four month subscription with nobody to meet? I have contacted them twice with a complaint and been ignored.

October 10, 2022
Unprompted review
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Reply from Academic Singles

Hi Toni, we're sorry to read your review. We always inform you of the full price of the membership before you sign up. If you feel you don't receive enough matches in your area, we recommend you to narrow your search for better and more specific results. If you have any further queries, you can contact us on our customer service email. Thanks! Sincerely, Academic Singles.

Rated 1 out of 5 stars

BIGEST SCAM EVER

Biggest scam ever

Firstly, you sign up for a month paying R396 and they give you no option to cancel, keep saying the option will be available in a few days, and 4 weeks later it’s not there.

Secondly, out of no where an amount 3 times the monthly subscription comes out of you account the following month, a whooping R999, while you are still waiting for a Cancelation option to appear, I have screenshots of this. With no explanation of what the actual subscription is for. 1 month, 2 moths, 3 months. So all in all in 31 days am R1397 out of pocket.

Thirdly, there are no academic singles, it’s dull of fake losers, I’d vouche for Elite Singles any day. I came across security guards, drivers, and a lot of rubbish.

DO NOT MAKE THE MISTAKE and they still won’t cancel it, to continue taking money from you, they require complicated Cancelation process, 32 days later, I’m waiting for the option to appear on the settings.

October 23, 2022
Unprompted review
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Reply from Academic Singles

Hi Sharon, we're sorry to read your review. We accept cancellation at any time via email attachment, fax or post. This is clearly stated in our terms and conditions as well as in the confirmation email that is sent to your registered email after you've completed your purchase. Also we always inform you about the full price of the membership and the renewal before you sign up. If you have further queries, you can contact us at our customer service email address. Thanks! Sincerely, Academic Singles.

Rated 1 out of 5 stars

Fraud

I came across this site in dec 2019. Received an email today from their Claims department claiming I owe them $734 for premium membership fees and they are not able to deduct that amount from my card, n if I did not make payment they would refer my case to external debtors for collection. This was a site that was advertised as “free membership”, I never once agreed to pay for any membership fees nor did it state there were any- if there were, they would have my credit card details by now. Consequently I have made a police report - this is a case of fraud and if they continue to send me such emails on payment I will forward them to the police and file harassment charges against them. Complete scammers

October 13, 2022
Unprompted review
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Reply from Academic Singles

Hi, sorry to read your review. Without knowing the account information we can't comment in any detail. If you want to resolve the matter please email us. If you need our address let us know. All the best, Academic Singles.

Rated 1 out of 5 stars

I would give it no stars - FRAUD!

I would give it no stars. But there was no option to select. The question is not if this site is a good dating platform or not. The fraud is in how they don’t let you cancel your membership. When you click to cancel if says it cannot be done at this point in time and asks us to email them to which of course there is no reply. So this is definitely a fraudulent website because you can never get out of it. My only option was to cancel my credit card.

September 15, 2022
Unprompted review
Academic Singles logo

Reply from Academic Singles

Hi Gullible, we are sorry to read your review. You can just send us your cancellation via email attachment, fax or post. We are always happy to help you through our customer service or you can also contact us on as-trustpilot@academicsingles.dk if you have any questions. Thanks! Sincerely, Academic Singles.

Rated 1 out of 5 stars

Total waste of time and money

Tried to get a refund after I realised it was an awful site that rips people off...ZERO customer service, recurring payments (unauthorized)...cant even cancel or delete the membership! The pits

September 13, 2022
Unprompted review
Academic Singles logo

Reply from Academic Singles

Hi Fabian, we are sorry to read your review. Please note that our messaging system accepts tickets according to the date they were sent with the oldest first. If you send multiple emails they will go to the back of the queue, therefore, a response to your query may be delayed. If you contact us on as-trustpilot@academicsingles.dk we will see what we can do to help you. Thanks! Sincerely, Academic Singles.

Rated 2 out of 5 stars

Academic singles is a Scam site you…

i totally disagree with you on your reply, something is wrong with your site after i paid i never get any reply from anyone, even my friends all complain of the same..I believe my replies are being blocked from the back end

September 6, 2022
Unprompted review
Academic Singles logo

Reply from Academic Singles

Hi Russell, we are sorry to read your review. There are several reasons why another user might not reply to your contact requests. They may have already found someone, they may have not visited the site recently or unfortunately they may just not be interested. We cannot be sure. As in real life it is necessary to have a little patience but be active on the site. Unfortunately we cannot make other users reply to your requests. Thanks! Sincerely, Academic Singles.

Rated 1 out of 5 stars

Scam and fraudulent site

I can't believe in this day and age that companies like you still exist. Scamming people by charging illegal RECURRING billing, and at that, more than double I signed up for!! In fact, the initial payment wasnt even authorized yet payment still went through.
Not even an opt out option on your site?? Making the process painful and definitely not user friendly. No emails even warning that you will charge these ridiculous unauthorized fees!

September 1, 2022
Unprompted review
Academic Singles logo

Reply from Academic Singles

Hi Anneke, we are sorry to read your review. Recurring billing is not illegal. We also informed you at the time of purchase that you are buying a subscription, hence there will be recurring payments charged to your account. We always inform you about the full price of the Premium membership before you complete your purchase. Please contact us on as-trustpilot@academicsingles.dk if you wish to discuss your account in further detail. Thanks! Sincerely Academic Singles.

Rated 1 out of 5 stars

Very slow customer service

I have emailed the customer service team in regards to canceling my membership seven days ago (23 August 2022) and still have not received a confirmation of the cancelation. I only received an automated email saying the following:

Thank you for getting in touch!
Please note that our messaging system accepts tickets according to the date they were sent with the oldest first. If you send multiple emails they will go to the back of the queue, therefore, a response to your query may be delayed.
We appreciate you contacting us. One of our colleagues will be in touch soon!

August 30, 2022
Unprompted review
Academic Singles logo

Reply from Academic Singles

Hi Bahar, we are sorry to read your review. However, we can see that your request was processed and we sent you a confirmation already over a week ago. If you have any further questions, please don't hesitate to contact us on as-trustpilot@academicsingles.dk. Thanks! Sincerely, Academic Singles.

Rated 1 out of 5 stars

I joined this dating site to see if I could actually find a man who suits me and I him, but alas NO

I joined this dating site to see if unlike the other (numerous) dating site I might just find the person I was looking for. I DID NOT TAKE OUT A SUBSCRIPTION AS I WANTED TO PERUSE THE SITE FIRST. I have received emails that state they have found a perfect match BUT these supposed matches are nothing like perfect the first thing I pick up on it that these people are no where near my requirements for height, they also live 100's of miles from me ( long distance relationship do not work) I am so glad that I popped into Trust Pilot BEFORE Joining this site !!! I go back now only to find that one of the profiles that was sent to me that I complained about states THAT I LIKE THE PERSONS PROFILE. IT GETS WORSE ???

August 19, 2022
Unprompted review
Academic Singles logo

Reply from Academic Singles

We're sorry we couldn't find someone for you in the days you were a free member. Thank you for trying our service and we'll take your comments on board. From Academic Singles.

Rated 1 out of 5 stars

Ive been trying to contact the customer…

Ive been trying to contact the customer service aver 3 month to cancel my membership, no one replied back to me and they are still charging me money.

Its a total scam app.

August 15, 2022
Unprompted review
Academic Singles logo

Reply from Academic Singles

Hi Majd, our customer team have written to you, if you still have questions please contact us at as-trustpilot@academicsingles.dk, Thank you.

Rated 1 out of 5 stars

S C A M - Avoid

This is a complete scam. Avoid and save your money.

August 10, 2022
Unprompted review
Academic Singles logo

Reply from Academic Singles

Hi Stephen, we are sorry to read your review. You can contact us on as-trustpilot@academicsingles.dk if you have further questions. Thanks! Sincerely, Academic Singles.

Rated 1 out of 5 stars

Worst dating website I have ever come…

Worst dating website I have ever come across... It is very sad and shocking the way they operate. The cancellation process is painful and unethical... A simple cancellation button is what any decent company fairly offers online to end any membership and its normally straight forward and very quick....their process is just complicated and even if you manage to proceed that cancellation it is just ignored or overlooked. All of this seems just unethical. I received a threatening email to pay for the extension of the membership ...they blocked my account too and asking me to pay to be able to login in again... just wrong...
I regret to have ever come across this website. The choices of people are poor and the matches just wrong… Customer service is also just not good. I do not recommend it at all. Such a poor service....it deserves 0 star to me.

July 15, 2022
Unprompted review
Academic Singles logo

Reply from Academic Singles

Hi Pascale, we're sorry to read your review. We do not ignore cancellations sent to us and our customer service team is always ready to help you process it when received. Please see our terms and conditions to find out how to cancel your membership. If you have further queries, contact us at as-trustpilot@academicsingles.dk. Unfortunately, adding information on public forums like this is not safe so we can't discuss this further on here. Thanks! Sincerely Academic Singles.

Rated 1 out of 5 stars

This website is FAKE

This website is FAKE. They sent me pics of models with different names,ages & location and claimed they were interested in me. They want an additional Premium fee to communicate with hoax members. STAY AWAY

July 8, 2022
Unprompted review
Academic Singles logo

Reply from Academic Singles

Hi Matty, we are sorry to read your review. We can assure you that we have many satisfied customers and that the majority of our members are genuine people searching to find a partner through our website. Registering a profile is free, using our Premium services cost money, for example sending messages to other members. If you have any queries, please contact us on: as-trustpilot@academicsingles.dk. Thanks! Sincerely, Academic Singles.

Rated 1 out of 5 stars

Scam service. Do not sign

TrustPilot, why do you allow this scam firm to ply your site with fake review???

DO NOT SIGN UP. I HAVE BEEN FORCED TO STAY HERE A YEAR AND LOOKED IN. THEY DO NOT HAVE MANY GENUINE PEOPLE. I CAME ACROSS 5 people IN 9 MONTHS. THE OTHER ARE FAKE AND NOT RELATED TO ACADEMIA IN ANY WAY. NO ISSUE ON THAT PER SE, JUST THAT SITE DOES NOT DELIVER AND THE GREATEST NUMBER ARE FAKE PROFILES AT BEST OR SCAM ARTIST AT WORST. MEN AND WOMEN PLEASE BE AWARE AND DO NOT SIGN UP.

NOTE THEIR STANDARD RESPONSE TO NEGATIVE FEEDBACK. THEY HAVE NO GENUINE RATING ANYWHERE IN THE WORLD. CHECK IT OUT BEFORE YOU PAY A PENNY. FOR THE FEW OF US STUCK ON THE SITE FOR NOW PLEASE JUST PASS US BY, AS WE WILL MOVE ON. YOU HAVE A 95% CHANCE OF FINDING A SCAM ARTIST. I BELIEVE THEY LIKELY WORK WITH THE SITE, OTHERWISE THEY WOULD TAKE DOWN REPORTED SCAMMERS!!!!!!!!!!!'!!

Academic single no need to respond here! But please do respond to my multiple emails asking you for your address and jurisdiction so that I can have papers served on you. Perhaps to show you are genuine you will post your correct detail when you insert your standard respond. I doubt you even read responses as frequently does not respond to what the writer of a poor review has written.

July 8, 2022
Unprompted review
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Reply from Academic Singles

Hi Jacq, we're sorry to read your review. We have replied to all your emails so far, providing you with the info you requested. However, we cannot see that you have replied to the latest email we sent to you on 23.06.2022. We ask you to read through this email again and reply at your earliest convenience. Thanks! Sincerely, Academic Singles.

Rated 1 out of 5 stars

this site is a pure scam …

this site is a pure scam i have had nothing but lies and falseness from this site took three months payment from me i asked my money back and was refused

June 24, 2022
Unprompted review
Academic Singles logo

Reply from Academic Singles

Hi Sharp, we're sorry to read your review. We are one of the world's leading dating services and assure you that we have many satisfied customers. You can contact us at as-trustpilot@academicsingles.dk if you have any queries. Thanks!

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