Acbuy Reviews 936

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting quick response times and a clear commitment to resolving issues efficiently. The service provided is frequently described as fast, reliable, and professional, with consumers appreciating the smooth process and good value. However, some customers also noted issues with the delivery service, including lost packages, damaged items, and delays, with some expressing dissatisfaction with the support received in these situations. A few other people also felt that the customer service communication could be unprofessional at times.

What people talk about most

Customer service

Consumers find customer service to be a positive experience. Many reviewers praise the excellent and helpful... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being very kind,... See more

Service

Customers had positive experiences with service, praising the quick and reliable support, clear... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise fast and smooth shipping,... See more

Response time

Users describe positive interactions with response times. Customers frequently praise the quick and helpful... See more

Based on these reviews

Rated 5 out of 5 stars

I recently ordered several clothes from ACBuy and I’m honestly super impressed. The quality of the items is great, everything arrived exactly as described, and the prices are really fair. Shipping w... See more

Rated 5 out of 5 stars

AcBuy is truly a great agent . They have excellent customer service, respond promptly, and are excellent at negotiating. They show you the risks of buying from unqualified sellers so that the customer... See more

Company replied

Rated 5 out of 5 stars

I am pleased to share my experience with the ACBuy and the product I received. The shipping process from China to Europe was remarkably smooth and efficient. My order arrived well within the estimated... See more

Rated 5 out of 5 stars

I have been using website to order stuff and it’s been running very smoothly any questions I have they answer it promptly. I see a lot of people complaining about shipping I have no problem with shipp... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

936 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Here is my review on Acbuy

Here is my review on Acbuy, there customer care is excellent.. There handling fee rates are low, storage is free for 90 days which is fair, they don't have trouble refunding they don't delay when you withdraw but The downside is that if you are in southern Africa (Zambia, Malawi, Zimbabwe etc) shipping is extremely expensive and you only have one route.. For 4kg I was charged k10, 000 without clearance meaning I was going to add extra fees.. But if you are near China the fees fair.. My honest take on ACbuy

September 30, 2025
Unprompted review
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Reply from Acbuy

Thank you very much for your honest feedback. Regarding shipping costs to certain countries, if possible, please contact support@acbuy.com. We will try to arrange a customized shipping option that suits your needs. Thank you for your understanding.

Rated 1 out of 5 stars

Shipping scam

I paid 60$ for my item to be shipped just for it to go back to their warehouse were I now have to spend another 55$ for it to be shipped again

October 14, 2025
Unprompted review
Acbuy logo

Reply from Acbuy

We believe there may be a misunderstanding. Please contact our support team at support@acbuy.com, and we will assist in resolving the issue. Thank you for your understanding and cooperation.

Rated 5 out of 5 stars

Great customer service

Great customer service.
They helped me solve my problem with parking really fast. I recomend buying from acbuy

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service & Top Quality Products!

My experience with ACBuy has been absolutely perfect so far. The team is always on time and incredibly helpful, guiding me through the entire process. The Discord moderators and community are kind, understanding, and always ready to assist. I was able to find exactly the high-quality products I wanted, and the video and photo services provided were amazing, but I wanted more detailed ones and all were great at a very fair insignificant price. Overall, I couldn’t be happier with the service and support I’ve received, now I can rest assured that when my haul arrives I’ll be getting the exact sizes I need.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Acbuy is very good and can be trusted

I recently ordered from ACBUY and had an excellent experience from start to finish. The website was easy to navigate, prices were very competitive, and the checkout process was smooth. My order arrived quickly and was exactly as described — well-packaged and in perfect condition.

Customer support was also impressive — responsive, friendly, and genuinely helpful when I had a quick question about shipping. It’s rare to find an online store that combines good value with this level of service.

Highly recommend ACBUY to anyone looking for reliable products and trustworthy service. I’ll definitely be ordering again!

October 12, 2025
Unprompted review

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