Great online company and seems to have excellent customer service - although thankfully I’ve had no major issues requiring me to test their customer service out too much! I’ve been ordering peptides f... See more
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See what reviewers are saying
I have used Accelerate Labs a few times now and am very happy. Shipping is quick and my order is accurate. Great sales every few months with discount codes always floating around. I truly feel I am ge... See more
Accelerate Labs' $15.00 shipping fee is overpriced compared to other peptide companies, especially for orders under $50.00. Also, their promo codes "do not work" for necessary peptide reconstituti... See more
Company replied
Fast Shipping, affordable peptides, so far quality has been great. I apperciate the phone call I recieved to make a payment when I did not see the invoice in my email, so I was able to take advantage... See more
Company details
Written by the company
At Accelerate Labs, we are dedicated to advancing scientific research by providing the highest-quality research peptides available. With a focus on purity, integrity, and rigorous quality control, our USA-made products are trusted by leading researchers in the field. Every product we offer meets stringent 99%+ purity standards, ensuring the highest level of research-grade materials. All of our peptides are sterile, lyophilized, and securely sealed to maintain their integrity. We are proud to support the scientific community with reliable products that meet the most rigorous expectations. We take the quality and safety of our products seriously. Each batch undergoes rigorous 3rd party testing in the USA, verifying purity and efficacy before being made available to our research customers. This dedication to transparency and safety ensures you receive the best possible materials for your research. All of our products are strictly intended for research use, limited to in vitro testing and laboratory experimentation. They are not intended for human or animal use or consumption. Handling is restricted to licensed, qualified professionals only. These products are not classified as a drug, food, or cosmetic and must not be misbranded, misused, or mislabeled as such. Accelerate Labs is a chemical supplier. Accelerate Labs is not a compounding pharmacy or chemical compounding facility as defined under 503A of the Federal Food, Drug, and Cosmetic act. Accelerate Labs is not an outsourcing facility as defined under 503B of the Federal Food, Drug, and Cosmetic act.
Contact info
382 NE 191st St. PMB 418694, 33179, Miami, United States
- (813) 278-7549
- support@accelerate-labs.us
- accelerate-labs.us
4.4
Excellent
195 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Accelerate Labs
Thank you so much for the 5-star review! 🌟 We're thrilled to hear you had a great experience with us. Your support means the world to our team here at Accelerate Labs. If you ever have questions or need anything, we're just a message away!
Looking forward to serving you again soon! 💪😊
— The Accelerate Labs Team
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They are worse and scammer
They are worse and scammer , don’t waste time to buy anything from here, totally scammer
January 8, 2025
Unprompted review
Did not meet expectations
Accelerate Labs did not meet the expectations they initially set. Communication lacked clarity, project milestones slipped, and the overall outcome was underwhelming. As someone who values transparency and accountability in partnerships, I was disappointed with the experience.
April 15, 2025
Unprompted review
Terrible Experience – Avoid at All Costs
I had high hopes for Accelerate Labs, but my experience was nothing short of disappointing. Despite their claims of fast shipping, my order was delayed significantly. When I reached out for assistance, their customer service was unresponsive and failed to address my concerns.
April 15, 2025
Unprompted review
Reply from Accelerate Labs
We’re sorry, but this review is completely inaccurate.
We do not ship outside of the United States, and we have no record of any order placed by this individual. It’s unfortunate to see false claims being posted, especially by someone who has never been a customer of Accelerate Labs.
Our team takes pride in fast shipping and responsive service — just ask our verified customers.
— Accelerate Labs Team
Just received my items
Just received my items, yesterday, so I'm excited about trying it. Very fast and easy shipping
April 11, 2025
Reply from Accelerate Labs
Thank you so much for the 5-star review! 🌟 We're thrilled to hear you had a great experience with us. Your support means the world to our team here at Accelerate Labs. If you ever have questions or need anything, we're just a message away!
Looking forward to serving you again soon! 💪😊
— The Accelerate Labs Team
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Would not use
Would not use! Ordered product! “Got lost!” Never refunded my money!
March 10, 2025
Unprompted review
Reply from Accelerate Labs
Hi Tanner,
We’re sorry to hear about your experience and truly understand how frustrating shipping issues can be. However, we’d like to clarify a few important details:
Your initial package was lost in transit by USPS, which is unfortunately outside of our control. That said, we took full responsibility and quickly shipped out a second replacement package at no additional cost to you.
According to USPS, the second shipment was successfully delivered. Here’s the tracking number in case you missed it:
📦 USPS Tracking: 9405511106150462405580
You can view the delivery status at USPS.com.
We always aim to provide exceptional service and go above and beyond when issues arise, even when they’re due to the carrier. If you have any further concerns, we’d be happy to help resolve them directly.
Thank you,
Accelerate Labs Team
Bad customer support
Bad customer support. Product took forever to arrive. scam.
February 6, 2025
Unprompted review
Reply from Accelerate Labs
This review was not submitted by a customer, but by a disgruntled former employee who was terminated for breach of contract.
We take our business operations and integrity seriously. This review is a false and retaliatory attempt to damage our reputation and does not reflect a genuine customer experience.
We’ve reported it to Trustpilot for removal and will continue to protect our company against defamatory and baseless claims.
– Accelerate Labs Team
The simplicity of it all
March 31, 2025
Reply from Accelerate Labs
Thank you so much for the 5-star review! ⭐️⭐️⭐️⭐️⭐️
We truly appreciate your support and are thrilled to hear you had a great experience with Accelerate Labs.
We’re here for any future questions or orders — and we look forward to continuing to serve you!
– Accelerate Labs Team
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Unforgettable experience
I don’t usually bother to take the time to comment unless a company has done something either really good or really bad… In this case it’s the former. I had an issue with one of my Peptides and the owner himself took the time to figure out exactly what was happening, how to fix it, and then explain all of that to me in detail to make sure I never have this problem again. I even had a the pleasure of speaking with him on the phone for a couple of hours and I could tell by the tone of his voice that he is an absolute nerd for this stuff… Just like me. He’s truly passionate about his business and he goes above and beyond to make sure that it is the absolute best it can be. I’ll be a customer for life
March 12, 2025
Unprompted review
Reply from Accelerate Labs
Thank you so much for the 5-star review! 🌟 We're thrilled to hear you had a great experience with us. Your support means the world to our team here at Accelerate Labs. If you ever have questions or need anything, we're just a message away!
Looking forward to serving you again soon! 💪😊
— The Accelerate Labs Team
Reply from Accelerate Labs
Thanks for being the best part of Accelerate Labs Ayanna. Happy Researching!
Great Products
Although we had a pretty lengthy dealt in shipping, USPS fault. Product arrived as described as always. I have made multiple purchases with Accelerate Labs and have always been pleased.
March 10, 2025
Reply from Accelerate Labs
Hi Jon, as per our conversation with you earlier, your package is still in transit according to your USPS tracking number. Unfortunately we have no control over the United States Postal Service and their shipping times once the package has been dropped off. You did purchase shipping insurance, so rest assured if your package does not make it, you will be able to open a claim for the package to be replaced. As a reminder, an insurance claim is not able to be started until the courier of the package has stopped updating the information under your tracking number. For your convenience I have re forwarded your tracking information to your email so you can also keep an eye on its movement along with our customer support team who is also monitoring its delivery status. Thank your for choosing Accelerate Labs and Happy Researching.
Reply from Accelerate Labs
Thank you for being the best part of Accelerate Labs Shelia! Happy Researching.
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Initially would give them 5 stars but got 1
Initially would give them 5 stars, for pricing and delivery, dl was great and took care of his customers. He was very accessible but for some reason he no longer works there, hmmm I wonder. So I had a back and forth spat with support and whoever has Zk’s phone he was using. My guess is they are one and the same person. I purchased an aod 9604 and after I used a brand new bac water it jelled up bad. Tried to add more bac water to loosen it but no go. So I texted ZK to see if they can do anything and got miss passive aggressive on the other line. Saying oh you didn’t order bac water from us, which my response was I have enough bac water and never had an issue before. Basically saying if you had bought our bac water hint hint. Then sent me to support which I emailed for a solution and got a long winded response blah blah blah, saying that she never said that and I said used old bac water, which i never said. Anyway after a few emails back and forth with her sending me screenshots of exactly of what I am saying there was no point and at the end of the day they lost a customer. If they had good customer service before They now have absolutely no customer service and could care less if you buy from them again. My guess these people in charge are new or the owners kids who don’t know squat about business. Bet I hit that on the nose. they now lost a customer that spent close to $1,000 in a month on their site and would have spent that much every month plus my friends. All they had to do was offer me a coupon for the cost or send me another one with the special bac water from them and that would have been it, but noooo they had to argue who was right. SMH right now, what a bunch of idiots. This stuff only costs them maybe $5 to now lose thousands$$$. I had a return with solutions peptides and they refunded me 100% no hassles they even gave me money back from stuff I used that I did not ask for a refund. Now that’s customer service, above and beyond. My advice to those in charge retrain these 2 or fire them. Plain and simple, this stupid exchange cost them $12k plus everyone I refer. Plus those that read this review and decide not to buy. Looks like oasis peptides or solutions is getting my business. Good luck to you.
March 20, 2025
Unprompted review
Everything about this company is a five…
Everything about this company is a five star experience the product the customer service and shipping. I cannot say enough good things about this company!!!!
March 7, 2025
Reply from Accelerate Labs
Thank you for being the best part of Accelerate Labs Megan! You're a 5 Star Customer! Happy Researching.
Fast shipping!
Very easy to order and navigate the website, great catalog of different products. And they always ship same day super fast! I’m always pleasantly surprised!
March 11, 2025
Reply from Accelerate Labs
Thank you for being the best part of Accelerate Labs Daniela! Happy Researching.
Great product and highly recommend!
My order is always on time and I have never had any problems with the product.
March 10, 2025
Reply from Accelerate Labs
Thank you for being the best part of Accelerate Labs Mandi! Happy Researching.
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Quick order acknowledgment and shipping…
Quick order acknowledgment and shipping information
March 1, 2025
Reply from Accelerate Labs
Thank you for being the best part of Accelerate Labs Pj! Happy Researching.
Amazing customer service
Amazing customer service. Always prompt and informative.
February 26, 2025
Unprompted review
Reply from Accelerate Labs
Thank you for being the best part of Accelerate Labs Roger! Happy Researching.
Extremely happy with your product and…
Extremely happy with your product and the quick delivery service.
February 10, 2025
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