Access4Lofts Reviews 

364
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff who consistently arrive on time, respect residential properties, and complete installations cleanly and efficiently. People are also very happy with the outstanding quality of the extra storage space provided, the smooth quotation process, and the fair pricing offered. Conversely, a small portion of people felt dissatisfied due to missed appointments, incomplete tasks, hidden defects, or unexpected installation issues. Some reviewers additionally noted frustrating experiences involving poor communication, unnecessary stress, and unhelpful responses when raising legitimate concerns.

What people talk about most

Service

Consumers find service to be positive, highlighting professional fitters who arrive on time and complete loft... See more

Staff

Clients share positive opinions on staff, noting that the team is professional, friendly, and knowledgeable... See more

Quality

People report positive experiences with quality, expressing high satisfaction with the workmanship and extra... See more

Price

Reviewers highlight positive aspects of price, noting very fair pricing and a lack of hidden fees or... See more

Product

Reviewers mention positive feedback about product quality, noting that the loft ladder and boarding provide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can highly recommend Attila and his company Access4lofts. From the time they came to quote, their advice on what I should consider doing, to booking in the job and then carrying out the work totally... See more

Company replied

Rated 5 out of 5 stars

Excellent service from a professionally run business. Priced quotations clearly set out and easy to understand. Specific time and date given for the job - turned up when they said they would! Ti... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from start to finish. Suzanne was so helpful on the phone and the guys that came out to measure for the quote and carry out the work were fab. So pleased with the extra space its... See more

Company replied

Rated 5 out of 5 stars

We give Stuart from Access4lofts@ Southampton excellent reviews. He attended on given date..gave us a very competitive quote with no pressure.Completed work in less than one day and were professiona... See more

Company replied


Company details

  1. Construction Company
  2. Insulation Contractor
  3. Ladder Supplier

Written by the company

Access4Lofts supply and install loft hatches, loft ladders, boarding, lighting, insulation and shelving so you can use your loft as an easily accessible, useful storage space.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

364 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(364)

134 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had this company to do my loft today…

Had this company to do my loft today quality work done to a very high standard professional & very polite lads that carried out the work would highly recommend this company 👍

February 7, 2025
Unprompted review
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Reply from Access4Lofts

Thank you for this wonderful review!

Our team is dedicated to providing knowledgeable and friendly service, and it’s great to know we met your expectations.

Have a lovely day!

Warm regards,
Access4Lofts Team

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Rated 3 out of 5 stars

I had mixed feelings about my…

I had mixed feelings about my experience with Access4Lofts. On the positive side, their team worked tidily, and the fitter demonstrated solid craftsmanship and professionalism. I also appreciated the safety features of the loft ladder they fitted, which are handy for those of shorter stature. However, there were some downsides. While the initial installation seemed fine, there were issues with the ladder and hatch catch, which required follow-ups. Communication with the fitter became difficult, and it took intervention from the franchisor to fully resolve the problems after a lengthy delay. Overall, satisfactory in the end, but the process could have been smoother. Would recommend with caution.

February 2, 2025
Unprompted review
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Reply from Access4Lofts

Thank you for sharing your feedback. We're pleased to hear you were happy with the craftsmanship, professionalism, and safety features of your loft ladder. However, we’re sorry that your experience wasn’t as smooth as it should have been.

We always strive for excellent service from start to finish, and we regret any delays or communication issues you encountered. Your comments are invaluable in helping us improve, and we appreciate your patience while we resolved the issue.

If there’s anything further we can do to support you, please don’t hesitate to reach out.

Best regards,
Access4Lofts Team

Rated 5 out of 5 stars

Delighted

Josh at Access 4 Lofts Watford came last June and insulated and boarded the loft and installed a telescopic loft ladder and lighting. All I can say is it's made a huge difference in its first winter. The upstairs is so much warmer. I now have various items stored in a much tidier loft space. I'm so pleased with the work. I should have had this done years ago. Josh and team were very tidy and with little disturbance to the house. Recommended.

June 19, 2024
Unprompted review
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Reply from Access4Lofts

Thank you so much for your kind words! 😊

We're delighted to hear that your new loft insulation and boarding have made such a difference, especially during winter.

Thank you for choosing Access4Lofts!

Rated 5 out of 5 stars

North Liverpool

Just had a new loft hatch, new ladder and insulation and boarding added to our loft today. Whole experience was excellent from initial estimation visit to customer service and installation. Really happy with the work and they left the area clean and tidy afterwards. Extra space and warmer home now.

January 23, 2025
Unprompted review
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Reply from Access4Lofts

Thank you for this great review! We love to hear it.

We're thrilled to hear you were happy with our Liverpool North team's service. Thank you for choosing Access4Lofts!

Best regards, Access4Lofts Team

Rated 5 out of 5 stars

Fast survey, quote and date on instillation

Fast survey and quote. Reasonable price. Quick instillation. Very happy
Thank you Shane and Phil
They can have a drink on the Boss!

January 22, 2025
Unprompted review
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Reply from Access4Lofts

Thank you for the wonderful review! We pride ourselves on providing expert advice and ensuring a smooth experience for our customers.

Have a lovely day!

Warm regards,
Access4Lofts Team

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Rated 5 out of 5 stars

5 stars for Nick!

We had a fantastic experience with Nick and his team at Access4Lofts Ipswich! They were incredibly flexible and their work was nothing short of professional. Their knowledge and skills really stood out, and the competitive pricing was a huge bonus.

They installed a loft hatch and ladder, insulation, and boarding in the loft of our Victorian terraced property. We were especially impressed with how sympathetic they were to the traditional features of the house when installing the loft hatch; it was clear they took great care and consideration.

I highly recommend Nick and his team to anyone looking for top-notch loft work. Great service, excellent craftsmanship, and a pleasure to deal with!

December 11, 2024
Access4Lofts logo

Reply from Access4Lofts

Thank you for making our day with this great review. Our team is dedicated to providing knowledgeable and friendly service, and it’s great to know we met your expectations.

Thank you for choosing Access4Lofts—we're here whenever you need us.

Warm regards,
Access4Lofts Team

Rated 5 out of 5 stars

5 Star Service

Val and his colleague did an excellent job. They insulated and boarded the loft, installed a ladder and replaced the hatch door. Everything was left neat and tidy. Brilliant!

January 17, 2025
Unprompted review
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Reply from Access4Lofts

Thank you for this great review! We love to hear it. We're thrilled to hear you were happy with our team's service.

Thank you for choosing Access4Lofts—we're here whenever you need us.

Best regards,
Access4Lofts Team

Rated 5 out of 5 stars

Very happy with my quote and the job

Very happy with my quote and the job . Cristian and Gabriel were extraordinary, they were very professional and fine the job above my expectations. My family and friends never been to my loft, they all are now . Thank you guys , you are the best x

December 20, 2024
Unprompted review
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Reply from Access4Lofts

Thank you for this great review! We love to hear it. Our team works hard to deliver professionalism and reliability every time.

If you ever need further assistance, don’t hesitate to reach out to us.

Best regards,
Access4Lofts Team

Rated 5 out of 5 stars

Rochdale

We have just had a new loft hatch, Ladders, boarding and loft insulated from Jamie at access4lofts Rochdale. From coming and giving us as quote to doing the Job Jamie was excellent, he turned up on time when he said and done a fantastic job, we are so happy with the work and would definitely recommend Jamie at access4lofts Rochdale.

January 16, 2025
Unprompted review
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Reply from Access4Lofts

Thank you for sharing your experience with us! We're glad to hear you were pleased with Jamie's services.

Warm regards,
Access4Lofts Team

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Rated 1 out of 5 stars

Cambridge

Cambridge - Cancelled my quote appointment at the very last minute with the message "I'm cancelling as I don't like doing wooden ladders in older properties - good luck". I am going to another lovely local firm who loved my house - I wouldnt recommend their customer service so beware

January 16, 2025
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

Hi Louise,

Thank you for sharing your feedback. We're very sorry that the installer felt unable to carry out the work on your property and that the service you received didn’t meet the high standards we aim for. We understand how frustrating it can be when expectations are not met, and we sincerely apologise for the inconvenience caused.

We take all customer feedback seriously and will work to ensure this doesn’t happen again in the future.

Kind regards,
Access4Lofts Head Office

Rated 5 out of 5 stars

Bristol

Bristol - Cannot fault the service I received. I was left in a bit of a mess whilst buying a house and was ultimately left with no insulation or boarding in my new roof over Christmas. Although the boarding could not be done before I went away on holiday, they made sure to lay insulation down so that my house would have some protection. Everything was laid out in detail prior to any work being done, and that work was executed exactly how described. I wouldn't hesitate to recommend. Polite, cleaned up after themselves and answered all my questions promptly. Thank you so much Anthony

January 13, 2025
Unprompted review
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Reply from Access4Lofts

We appreciate you taking the time to leave a review of your positive experience with Access4Lofts!

Rated 5 out of 5 stars

Highly recommend Access4Lofts

I highly recommend Access4Lofts Chelmsford. After my initial enquiry, I was promptly contacted to arrange a home visit to assess my requirements. A convenient date was then scheduled for the work to be completed. Communication throughout the process was excellent.

Ashley arrived on time, confirmed the details of the job, and efficiently installed both loft boarding and a loft ladder. He took great care to protect the carpets and made sure all debris was cleared before leaving — all while maintaining a friendly and professional attitude.

I’m extremely happy with the quality of the work and will definitely be reaching out again for future projects.

November 25, 2024
Access4Lofts logo

Reply from Access4Lofts

Thank you for taking the time to leave this kind review for Access4Lofts Chelmsford!

Rated 1 out of 5 stars

Company took my money and not completed…

Company took my money and not completed job after 3 visits.
Now I complaining and owner wants to report me to the local authorities.
I have now raised a dispute with my bank.
I will never use this company again.

December 5, 2024
Unprompted review
Access4Lofts logo

Reply from Access4Lofts

We are sorry to hear that we did not meet the high standards we strive to achieve when working with our valued customers. Please be assured that we take all feedback seriously, and we appreciate you taking the time to work with us to resolve this issue.

We are pleased to have agreed on a mutually convenient date to carry out the remedial works discussed and want to reaffirm our ongoing commitment to ensuring your satisfaction.

Thank you again for your understanding and cooperation.

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Rated 5 out of 5 stars

I would highly recommend using this…

I would highly recommend using this firm. Their communication is excellent and the service provided is first class. Everything was done exactly as they said it would be.

December 19, 2024
Unprompted review
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Reply from Access4Lofts

Thank you for taking the time to leave this great review!

Rated 5 out of 5 stars

Access4Lofts - Preston. 👌🏻 Don’t hesitate just book with absolute confidence.

Hassle free all the way! Josh came to survey. Advised & gave sound guidance. Booked in a date and Morgan & Chris arrived punctual to board out the loft, fit ladder and light and a breathable membrane. What a breath of fresh air they were. Clean, thorough and neat work. Went over and above to be helpful when explaining how to operate the ladder etc. Very impressed. Thanks to Access4Lofts - Preston.
Book with absolute confidence.

December 16, 2024
Unprompted review
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Reply from Access4Lofts

Thank you for taking the time to leave this great review for Access4Lofts Preston!

Rated 5 out of 5 stars

Access4lofts

Attila was so efficient. Came at the stated time. Worked solid until finished. Did not make any mess whatsoever. The finished job is amazing.
He clearly explained all that we needed to know ref safety etc.
Would 100% recommend this company.

December 6, 2024
Unprompted review
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Reply from Access4Lofts

Thank you for the great review!

Rated 5 out of 5 stars

Loft boarding

Amadeus installed loft boarding
 Excellent service couldn’t fault him.
4 day job .highly recommended?

December 3, 2024
Unprompted review
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Reply from Access4Lofts

Thank you for taking the time to leave this kind review!

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Rated 5 out of 5 stars

Great experience with Access4Lofts

We used Access4Lofts for boarding out our loft and putting a new ladder and light. From consultation to having it done it was absolutely brilliant. Ashley came today and did everything absolutely perfect and in great time. We would highly recommend Access4Lofts. Thanks so much!

November 28, 2024
Unprompted review
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Reply from Access4Lofts

Thank you for taking the time to leave this great review!

Rated 5 out of 5 stars

Liverpool branch

Great job done right from the start. When pricing up the job they talk about the different options available and then once agreed we were booked in quickly. Lads completing the work done a great job and took the time to talk through everything after the job was completed, much appreciated!

November 26, 2024
Unprompted review
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Reply from Access4Lofts

Thank you for this lovely review! We're glad Access4Lofts could help transform your loft!

Rated 5 out of 5 stars

Michael gave amazing service 10 star

Michael gave amazing service from start to finish, going above and beyond all expectations. He was extremely helpful even before work commenced, helping with finance options, he answered questions and calls quickly every time. The day of installation he arrived promptly and again went above and beyond, the work was carried out to the highest standard, within the day and I was extremely impressed and pleased with my loft (and how clean this and the house was after). I am so grateful for the brilliant work done and I am MORE than happy. I have already recommended him to friends and colleagues and would 1 million percent recommend him to anyone thinking of having their loft done.
Can’t thank you enough Michael
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

November 21, 2024
Unprompted review
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Reply from Access4Lofts

Thank you for this great review! We're so glad Michael could help transform your loft space!

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