Access Financial Services Reviews 

908
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, dedication, and supportive approach, often describing them as going above and beyond. Many people highlight the personalized guidance and clear communication provided, making complex processes easy to understand, especially for first-time buyers. The overall service is consistently described as excellent, with consumers appreciating the efficiency and smooth user experience throughout their journey. Reviewers are particularly impressed with the quick response times and constant updates, ensuring they feel connected and well-informed at every stage.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Reviewers mention positive feedback about service, consistently highlighting the professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professionalism,... See more

User experience

People report positive experiences with user experience, consistently highlighting thorough, patient, and... See more

Response time

Customers consistently note positive experiences with response time, highlighting that professionals are very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn’t have asked for a better mortgage broker. Against all odds, there were tight deadlines, complex paperwork, and unexpected hurdles. Rakhi pulled through with professionalism persistence and... See more

Rated 5 out of 5 stars

If you don’t have a mortgage broker like mine, you need to get one. Ali Habib has been more than an adviser, he has gone above and beyond his professional duty to help me through the entire process. H... See more

Rated 5 out of 5 stars

We had a great experience with Madiha of Access Financial Services. From obtaining a mortgage in principle to completing our purchase, she was consistently supportive. Everything was explained in clea... See more

Rated 5 out of 5 stars

Chris Marrum provided me great advice on a short-term mortgage to assist me on buying my house on retirement. He was attentive to my needs, and worked hard to both understand what I needed (as well... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

A UK based mortgage and insurance brokerage.


Contact info

5.0

Excellent

TrustScore 5 out of 5

908 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(908)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Obinna was very detailed

Obinna was very detailed, identified my insurance needs and explained the various forms of insurance based on my needs.
I would be recommending him to my family and friends.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Olaiya Adebayo

I am thrilled to recommend Mr Adebayo Olaiya for his outstanding and exceptional service he rendered during my recently completed mortgage. From our initial meeting, Mr Adebayo Olaiya demonstrated a deep understanding of mortgage, investment and real estate as a whole.
He was incredibly responsive, always available to answer my questions even when he was on holiday, and guide us through the process. The purchase of our new home was remarkably smooth, thanks to Mr Adebayo expertise in getting us a good mortgage deal. We highly recommend Mr Adebayo Olaiya to anyone seeking a reliable and knowledgeable mortgage agent with peace of mind.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

As someone who is useless with numbers and has no idea about mortgages, Owen was recommended to us and he certainly did not disappoint. Owen was very confident, clear and reassuring. His communication was fantastic from start to finish and he sourced the best deal for us. I would definitely recommend owen to anyone looking for mortgage advise and guidance.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

We had an outstanding experience with…

We had an outstanding experience with Bektas, and I can't recommend him enough! After a challenging start with a different broker, a friend recommended him, and it turned out to be the best decision. He was incredibly transparent, responsive, and always available to answer our questions. He provided clear options and guided us through a complicated situation with ease. We needed to keep our current property in London and purchase a second home, so we required two different mortgages. He successfully arranged one with Santander and another with HSBC. We are thrilled with the service and would highly recommend him to anyone considering a mortgage!

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Consultation with Insurance broker Obinna Umelo

I was recommended Obinna Umelo by a friend and I must say that her recommendation was very helpful. Obinna took his time to understand my circumstances and recommended products that would provide the right cover for me. I felt free to ask questions, discuss concerns and make my own choices. He adjusted the policy to suit my needs and financial abilities. All in all it was a very positive experience. I’m very happy with the service I received.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Mohammed Quasim was very professional…

Mohammed Quasim was very professional in his encounter with me,yet very approachable, easy to talk to, eager to sell his product but very honest and ready to clear gray areas and profer a realistic way forward.
I would recommend him to anyone because he is down to earth and ready to help honestly.

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

Knowledgeable staff

Qasim was referred to me by a friend he was very flexible in working around our work schedule, he gave detailed explanation and has a wealth of knowledge.
He took his time and asked for our input all through.
Qasim is really good at what he does and I will not hesitate to recommend him

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Abraham is highly skilled at what he does

Abraham has been truly amazing with handling all of my insurance needs. He is extremely knowledgeable, very patient and goes above and beyond to ensure he gets the right cover and policy to suit your needs. Any questions I have, I know he is just a phone call away, he responds promptly and I could not be happier. I have recommended Abraham to family and friends and they have all been extremely happy with the service he provides.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Abraham was patient, understanding, and knowledgeable when tending to our insurance needs. He gave us plenty of options and time to find the right cover for us. Thank you.

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

Areeb Jalali - Fantastic Service!

Areeb Jalali was my initial mortgage broker when I purchased my property 2 years ago. Areeb has been able to conduct an outstanding service when I was looking for a new mortgage product again. Areeb was consistently providing me with the relevant updates and progress of my application. I highly recommend using Areeb and will definitely be using him in the future!

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Obinna Umelo was recommended to me by my close friend. He was so amazing, experienced and professional. I would recommend him to my friends and family.

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Jaumai Narine advised me on critical illness policy and income protection. I already had a life insurance policy in place however, I did not have everything to cover me long term. Jaumai was very friendly, patient and accommodating to find the policy I would need. Thank you for your assistance. Much appreciated

March 19, 2025
Unprompted review

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