Access Financial Services Reviews 893

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and genuine support, highlighting their dedication and expertise. Many people appreciate the clear explanations provided, making complex processes easy to understand, especially for first-time buyers. The service is frequently described as excellent, with consumers noting the efficiency, quick response times, and personalized approach. Reviewers often mention feeling well-supported and informed throughout their journey, with staff going above and beyond to secure the best outcomes and address all concerns.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professionalism,... See more

User experience

Users describe positive interactions with the user experience. Customers consistently highlight clear,... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn’t have asked for a better mortgage broker. Against all odds, there were tight deadlines, complex paperwork, and unexpected hurdles. Rakhi pulled through with professionalism persistence and... See more

Rated 5 out of 5 stars

If you don’t have a mortgage broker like mine, you need to get one. Ali Habib has been more than an adviser, he has gone above and beyond his professional duty to help me through the entire process. H... See more

Rated 5 out of 5 stars

Rakhi quick & efficient professional. She helped me to arrange my mortgage and save money on my mortgages. You cannot get better mortgage advisor than her. She’s beyond brilliant. I’m extremely gratef... See more

Rated 5 out of 5 stars

We had a great experience with Madiha of Access Financial Services. From obtaining a mortgage in principle to completing our purchase, she was consistently supportive. Everything was explained in clea... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

A UK based mortgage and insurance brokerage.


Contact info

5.0

Excellent

TrustScore 5 out of 5

893 reviews

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Rated 5 out of 5 stars

I recently took a MetLife policy…

I recently took a MetLife policy through Shehryar, and cannot thank him enough. I was under the assumption that I would never be able to get any protection plans due to my health conditions, I had previously spoken to an advisor that a few members of my family had used before, who after a one hour meeting, did not reply to me or get back to me with a quote, the previous advisor was very enthusiastic, until he heard of my health conditions, at which point I could see him visibly switch moods, I never spoke to him again after that, and never thought about getting a protection plan again. Until I met Shehryar, he took the time to speak with me and get an understanding of the different conditions that I am diagnosed with, but rather than forgetting about me, he presented a policy that would be able to cover me, EVEN WITH MY HEALTH CONDITIONS. When Shehryar told me about the products on offer which can cover me, it felt like a weight lifting off my shoulders, it gave me the peace of mind that, whatever happens to me in the future, my family will be covered, and for me, that is priceless. I highly recommend Shehryar for any and all of your protection needs. He showed me, that even if you think you’re uninsurable, you should still speak to a qualified advisor and assess your options, Shehryar told me that all of the Advisors at Access Financial Services, are competent, and always do everything they can to ensure that you or I have the policy that we NEED. I am forever grateful.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Why you should choose this company and shehryar

I took my first ever protection policies from Shehryar a few months ago, as I am relatively young, I didn’t think I needed these types of policies until my 30s or 40s. After meeting with Shehryar, I have come to understand just how important these policies actually are. Not only after my death, but also throughout my life. Ever since my first meeting with Shehryar, he had gone above and beyond to ensure that I have a comprehensive understanding of the different types of covers and that of my own policies, any questions I’ve ever had have been answered promptly and with expert knowledge. I would highly recommend using Shehryar for all your personal and family protection needs.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great explanation and seamless process …

Great explanation and seamless process from taking out a policy, Bilal was very patient and passionate with what he delivers and offers, I did have a life insurance&critical illness and income protection in place however, i did not fully grasp the benefot or what I had in place couple with the fact that it was way expensive, Bilal was able to come up with a lower price, I know understood in full what I had in place and also how to claim if needed. I couldn't have asked for more. Thanks Bilal 😊

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Madiha is a STAR

I would whole heartedly recommend Madiha to anyone looking for insurance or mortgage advice/products. She was instramental in the purchase of my first home. She went above and beyond to make sure she met all my demands and needs, whilst being completely transparent.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and professional services

The whole process of working with Areeb has been great! Responses were delivered promptly and it really felt like I could rely on Areeb without any worry. Very professional, and I would absolutely recommend!

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Aneela provided an exceptional service…

Aneela provided an exceptional service from start to finish on our commercial investment bridge loan for an auction purchase. Her professionalism, knowledge, and clear guidance throughout the process were outstanding, especially given the tight auction timelines involved.

She worked with real urgency, kept everything moving efficiently, and went well beyond expectations by proactively dealing with solicitors, lenders, and all third parties to avoid delays. Her communication was clear and consistent, which gave us confidence at every stage of the transaction.

Aneela truly goes the extra mile and understands the realities of complex investment deals. I would highly recommend her to anyone looking for a broker who delivers results.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Casin the perfect Insurance Advicer

Casin is a very nice, friendly, delightful and diligent person who takes time to explain insurance policy with life scenarios. I’d recommend him any time any day to anyone as he’s very good at his job.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Denise. She was professional, knowledgeable, and extremely patient throughout the entire process. She took the time to explain every option clearly and made sure I fully understood my cover before making a decision. Her communication was outstanding, and she consistently went above and beyond to ensure I was comfortable and confident. I highly recommend her services to anyone looking for reliable and trustworthy insurance support.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Madiha was my mortgage advice during…

Madiha was my mortgage advice during the purchase of my new home, she is kind, smart, very professional ready to answer your question at any time. I never regretted working with her. I will choose her again and again. If you need a good mortgage advice I recommend her she is very good and well articulated.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent financial planning adviser.

Chris Marrum provided me great advice on a short-term mortgage to assist me on buying my house on retirement. He was attentive to my needs, and worked hard to both understand what I needed (as well as what I did not!) and to find the best mortgage for me, and indeed to consider financial plans and contingencies beyond this. He kept me informed throughout with honest, clear and succinct advice.

I highly recommend him for financial planning advice. A+

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you!

We had a great experience with Madiha of Access Financial Services. From obtaining a mortgage in principle to completing our purchase, she was consistently supportive. Everything was explained in clear, simple terms which was what we needed as first-time buyers. On top of that, their services were affordable, and she secured excellent deals for us. Thank you so much Madiha.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Assistance with Madiha

Working with Madiha - The discussions were thorough with the run-through of different services and processes available, which made things very easy to understand. I was informed through out my application and always felt connected which isn't easy in such a tough market!

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Don’t wait another second more to sort out your protections cover

Denise has been an absolute pleasure to work with, providing guidance and great insight into the world of protections so I understand how to protect myself and loved ones better. Understanding your insurance needs can be overwhelming at times so being able to speak to Denise, being a professional with a wealth of knowledge and experience but also relatable and easy to communicate with helped massively. Now I’m at peace I am covered adequately - Thank you so much!!!

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

I would really like to appreciate my…

I would really like to appreciate my mortgage advisor Sharzad. From the first meeting over the phone l new he was the best,very good listening skill,willing to answer and explain all my silly questions, Sharzad was always ready to answer to all my phone calls no matter what time if day it was , l am so grateful, l appreciate him so much.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

If you want excellence, use Madiha

Madiha is excellent and exceptional in all she does! She goes above and beyond to make anything she can possible. Her dedication and attention to detail is next to none!
Access should be proud to have her as part of their team she is a true asset to any company or team.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend Atik

Atik has been very helpful and always welcomed any questions we’ve had. Quick to correspond, quick to update, making the process fast and efficient. Highly recommend as he has eased our nerves as first time buyers.

November 3, 2025
Unprompted review

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