accessibleGO Reviews 63

Excellent service! Very grateful for the help in booking a room. Looking forward to booking again.

Patch was so thorough and detail oriented for addressing our needs in rooms. This was the first time using the service and I HIGHLY recommend it! In the past, we have made our own reservations and asked questions ahead, but never as thoroughly addressed them as AccessibleGO. On our past arrivals, even though verified as best we could, we would still go in closing our eyes and crossing our fingers, hoping everything was as stated. With Patch doing the leg work and gathering pictures that even included measurements with a carpenter's tape, we feel much more secure. She even requested that they put a note to not adjust/move the room to another prior to our arrival. Traveling can be difficult at times with a disability, but this is one way to decrease that stress and increase the pleasure of the experience

Excellent communication from acessible go! So appreciated their service.

They followed up with the hotel to make sure I was accommodated.

The kindness, care, advocacy and communication were amazing. I had no idea this would be included when I booked through accessibleGo. I will definitely use it again when traveling.

So far so good. Patch has been helpful in pulling together resources and providing helpful hints.

They were quick and thorough. Thanks!

Received an email from accessiblego that they contacted hotel on my behalf to ensure that I would have an accessible room when I arrive. Those conversations haven’t always gone well when reaching out to hotel myself so I am grateful for a liaison.

There is NOTHING comparable in the on-line travel sector! Personalized service! My request was for international travel, which AccessibleGo hasn’t yet fully rolled out, but the service I have received is actually better than my American Express Platinum Card travel services. We travel often and intend to make this company our go to venue when the need arises.

My fiance and I were planning a trip to Santa Barbara, CA, and had a terrible time finding a hotel that didn't have a bed that was too high for me to transfer onto from my wheelchair (I need a bed about 20" from floor to top of mattress). Patch and the team were able to locate a hotel with a bed height of 22", which was very doable.
The room was completely accessible and looked great, and my fiance and I had a wonderful time in Santa Barbara!
AccessibleGO was a great help!

Excellent follow up and excellent hotel. Process was personable and easy. Thank you accessiblego!!

Patch worked directly with me and the hotel. He was able to book exactly what I needed. I will be using accessible go for all of my future travel plans.

I recently used AccessibleGo to book a hotel in Vilano Beach, Florida. Being able to see what handicap accessible amenities were available at the various hotels in the area was a tremendous help. My son has a traumatic brain injury and is in a wheelchair so it is necessary we have the correct accommodations when traveling. The additional bonus in using AccessibleGo is the added benefit of their staff then contacting the hotel you have booked to verify the accessibility. Less than 24 hours after booking, I received an email with details about the accessible room I had booked noting the roll-in shower and location of the room as well as other pertinent information. I would definitely recommend using AccessibleGo!

Patch went above and beyond in helping me with my reservation. We had to cancel rebook verify And ask hotel questions.
Thanks again you guys are always amazing

I received a message from you confirming that I would have an accessible room although they didn't have a roll-shower available for those days I would have a shower chair to put in the tub..when I checked in I was told there were no shower chairs or accessible rooms available!..they had no extra pillows and I couldn't even buy water!!!the toilet paper holder fell off the wall soon as I checked in room.the bed was too high to get in I will NOT choose this hotel again!!!!!!!☹️They did put my room on the first floor👍🏽

Finally a website that cares about the challenges that handicapped people deal with when they travel!! Accessible go makes it easy to book a room and they will call and talk directly with the hotel to make sure everything we need to make our stay enjoyable is going to be provided. I can't say enough about you guys because they really do care about us.

The people at accessible go are great. They are timely and answer all and any questions.

AccessibleGo has been of tremendous help to me on numerous occasions with customized start-to-finish reservations assistance for my unique needs. The site works just like any other booking site, with the added benefit of clear accessibility options and personalized help from the staff at AccessibleGo who go the extra mile after your booking to reach out to your hotel and ensure your accessibility requests are fulfilled. Nothing is left to be wondering about when I make a reservation with AccessibleGo, even a last-minute reservation. Staff member Patch at AccessibleGo has been especially helpful in personally reaching out to me via E-mail even during last-minute situations to make sure my needs are met with confirmations from hotel staff members, phone numbers to call if I need any help, etc. It truly feels like VIP service. Another perk is special, discounted rates for AccessibleGo members (free to be a member of AccessibleGo)! Certain hotels will offer discounted rates above and beyond what you'd ordinarily see through competitor booking sites when booking on AccessibleGo. It's clear to see these rates on the site. All in all, there's absolutely NO reason NOT to book on AccessibleGo if you have a disability or accessible needs, or if you are traveling with someone who does.

Consistent communication regarding information of the hotels. It showed that my needs mattered and I was able to allow someone else do the loaded work.

Patch worked a last minute miracle to make our trip happen. Our original hotel has mis-advertised their room as "accessible", but it was not, as discovered by Patch when she called to confirm. We needed a roll-in shower, bars near the toilet and 2 beds. Patch found us a replacement just a few days before the trip and it was perfect. We even got upgraded from the hotel. Great job!