Update - see earlier post. I have received a refund after waiting for months for goods that didn't arrive. I wanted to leave hope for those who were in the same situation. I am still leaving a one s... See more
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The worst company ever . I have waited months for an item . The Woman who answers the phone pretends to be so nice and promises to get your item posted and you will receive tracking g confirmation... See more
So I finally managed to get my money vis a refund but this only happened by putting in a complaint through paypal. Forget communicating with this woman Samantha Waldken who is the director of this bus... See more
The owner seems to be more responsive here so trying my luck as I am cirrently nearly £1,000 out of pocket with no communication despite repeated attempts over emails and phone. Could I please get an... See more
Company replied
Company details
Written by the company
Industrial Style Furniture, Vintage Style Furniture. Accessories for the Home offers you unique, quality items at affordable prices, delivered to your door.
Contact info
176 Egerton Walk, Ellesmere Shopping Centre, Walkden, M28 3ZH, Manchester, United Kingdom
- 0161 975 2938
- info@accessoriesforthehome.co.uk
- accessoriesforthehome.co.uk
Breach of guidelines
Order never arrived!
I placed an order over a month ago and have had no updates. I have emailed them and tried to contact over the phone but with no response.
August 13, 2026
Unprompted review
Reply from Accessories for the Home
Hi Sian
We sincerely apologise for the delay to your order and for failing to keep you informed throughout the process. We really do understand how frustrating this has been and accept that our communication has not met the standard you should expect from us.
I did leave to messages this afternoon and also sent an email advising we have a delivery of jewellery stand arriving into us tomorrow so we can ship yours out to you ASAP.
The Liman has now been shipped to you on the 14.08.26
ACCFORTHEHOME
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Ordered picture frames 4th June
Ordered picture frames 4th June, order accepted then email arrives just after explaining frames on back order. After phone calls and emails finally received update! Then silence again until after 30plus days no goods, so cancelled order and refund email received. 15 working days post, no refund all emails are ghosted! Still nothing as of today relayed this to bank and started chargeback dispute, all in all not a good experience and still ongoing!
August 13, 2026
Unprompted review
Reply from Accessories for the Home
Hi Philip
We sincerely apologise for the delay to your order and for failing to keep you informed throughout the process. We really do understand how frustrating this has been and accept that our communication has not met the standard you should expect from us.
We will look into this as a priority and get back to you.
I have checked 14.08.2025 and the refund has been issued
ACCFORTHEHOME
Update. I originally posted a poor review
I originally posted a poor review.
Here's an update.
The tables arrived today. Yes, it took a month - and I was worried by the other negative reviews.
BUT..... the two tables arrived today. Just what we wanted, and at 65% of the price of the same item on JL or the price as sold by the retailer.
I'm delighted with my two nkuku tables, and wanted to post an update.
Factor in the delivery time - and better price, and I'd buy again from AftH.
August 11, 2026
Unprompted review
Product review (which finally arrived)! Hang in there.....
OK, so this is a PRODUCT review as I have already reviewed my experiences with the delays in delivery, as a lot of people have done and it wasn't great.
However, I'm delighted to say that the product (two Ranchi sideboards) have finally arrived and they are really nice and at a very good price.
So it is undeniable that this business has gone through some tough times recently but it is NOT a Scam sight.
Sam has been very honest in our last interactions (there were some missed delivery promises previously) and has done the right thing in delivering the goods (I'm sure she could have wound up the company and customers would have lost everything).
So hopefully going forward they can sort out their delivery, supply chain and financial issues (which I believe are largely resolved) and concentrate on delivering lovely original pieces of furniture at great prices.
August 10, 2026
Unprompted review
Pay a little more. It will be worth it.
Long delay in communication or ghosted by them. We had to go through our bank after over a month of no contact from them and no refund for canceled item.
Pay a little more and use a company with a good reputation for standards and with integrity.
July 4, 2026
Unprompted review
Reply from Accessories for the Home
Hi Keith,
I'm truly sorry for the frustration and the long silence you experienced. That's not the level of service we aim to provide, and I understand why you felt you had to involve your bank. Please know we take full responsibility for the missed communication and the delayed refund. I have accepted it so if there are any other further problems please let me know.
Your feedback helps us improve, and we appreciate you bringing this to our attention.
ACCFOTHEHOME
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Ordered on 29 May and have had zero…
Ordered on 29 May and have had zero updates - can you please reply with what is happening to order TVXNVRKUG?
Have emailed multiple times and called with no luck.
May 29, 2026
Unprompted review
Reply from Accessories for the Home
Good Afternoon Marina
Thank you for taking the time to leave your review. We're very sorry both for the delay to your order and for the communication falling below your expectations.
Thank you for taking the time to leave your review. We're very sorry both for the delay to your order and for the communication falling below your expectations.
I will ring you and email you with an update on your cabinet.
ACCFORTHEHOME
We have experienced ongoing delays with furniture arriving in the UK from our suppliers, which has unfortunately affected delivery times for a number of orders. We recognise that keeping customers informed throughout this process is just as important, and we're sorry if we haven't done this as well as we should have.
Your feedback has been shared with our team as we continue to improve our communication during periods of supply chain disruption.
Thank you for sharing your experience. We are very sorry that you've had to wait so long for your furniture.
Shocking experience.
Shocking experience.
Ordered and paid for item over 2 months ago - still no sign of it.
The owner never calls back or emails with an update.
I doubt they have even ordered the item in themselves - I will be speaking to my credit card company for a refund.
August 7, 2026
Unprompted review
Reply from Accessories for the Home
Good Evening David
Thank you for taking the time to leave your review. We're very sorry both for the delay to your order and for the communication falling below your expectations.
We have experienced ongoing delays with furniture arriving in the UK from our suppliers, which has unfortunately affected delivery times for a number of orders. We recognise that keeping customers informed throughout this process is just as important, and we're sorry if we haven't done this as well as we should have.
Your feedback has been shared with our team as we continue to improve our communication during periods of supply chain disruption.
We have spoken today and it is just over 6 weeks since the order was placed and I have advised we will be in the position to book it in with you next week. If you wish for us to process a refund instead please advise.
Kindest
ASCCFORTHHOME
Item arrived, well meaning company
***updated review***
I’m updating my review following my previous one about delays receiving my item. Sam promptly contacted me afterwards and kept to her promise to keep me updated. There were still delays, with the item taking around 10 weeks to arrive (the listing states it could take 4–6 weeks), but it did eventually arrive.
Following this, Sam was responsive and kept me updated throughout. Having spoken with her, it seems the business may need more staff, which I believe is being addressed.
If you’re patient and sure of the item, I would recommend the company. Sam is well-meaning and clearly does her best to help.
August 6, 2026
Unprompted review
Reply from Accessories for the Home
Good Evening Lauren
We sincerely apologise for the delay to your order and for failing to keep you informed throughout the process. We really do understand how frustrating this has been and accept that our communication has not met the standard you should expect from us.
We are currently reviewing your order and will contact you as soon as possible with an update on the actions being taken to resolve the issue, along with a new expected timeframe for your item's arrival. We will continue to keep you informed until your order has been resolved.
Thank you for your patience and for giving us the opportunity to put this right. I have sent you an email with an update.
ACCFORTHEHOME
I would give 0 stars if I could
I would give 0 stars if I could. Would really caution to order anything from this company. Never again...
Been waiting 2 months for my items now (which should have been 2-4 weeks) and nothing in sight. Zero communication or oder updates. Emails are being ignored. Phone line goes straight to voicemail.
August 5, 2026
Unprompted review
Reply from Accessories for the Home
Good Afternoon Daha
We sincerely apologise for the delay to your order and for failing to keep you informed throughout the process. We really do understand how frustrating this has been and accept that our communication has not met the standard you should expect from us.
We are currently reviewing your order and will contact you as soon as possible with an update on the actions being taken to resolve the issue, along with a new expected timeframe for your item's arrival. We will continue to keep you informed until your order has been resolved.
Thank you for your patience and for giving us the opportunity to put this right.
We strongly advise customers leave messages as the phone will ring through to the answer machine when we are actively on the phone with other customers. Please provide order details and I will look into this ASAP.
ACCFORTHEHOME
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I've purchased from this company twice…
I've purchased from this company twice now and both orders have been positive. The furniture has been well made and exactly what I expected.
July 30, 2026
Unprompted review
DO NOT ORDER FROM THIS WEBSITE unless…
DO NOT ORDER FROM THIS WEBSITE unless you don’t mind waisting your time. We ordered a chair on 29th May. After calling them multiple times and chasing by email, we’ve given up on this. After reading other people’s comments, I think we made a right call. I don’t think you ever get what you ordered. On 5th Aug, called them and requested refund. I hope we get our money back!
Also, she is so rude. She keeps lying to you by giving you hope that the goods will be delivered soon but they never arrive. She didn’t even apologize when we cancel the order and asked for refund. SCAM!
August 5, 2026
Unprompted review
Reply from Accessories for the Home
Good Afternoon
We sincerely apologise for the delay to your order and for failing to keep you informed throughout the process. We really do understand how frustrating this has been and accept that our communication has not met the standard you should expect from us.
We are currently reviewing your order and will contact you as soon as possible with an update on the actions being taken to resolve the issue, along with a new expected timeframe for your item's arrival. We will continue to keep you informed until your order has been resolved.
Please can you provide order details so I can check on this. I think we spoke this afternoon and I did advise the chair was now in and we could ship it today? There was no intention of being rude we have been extremely apologetic to customers who have experienced delays so my apologies if this did not come across on the phone.
ACCFORTHE HOME
After reading a few reviews I realized…
After reading a few reviews I realized that I am in the same boat as a lot of customers who ordered through this company. I ordered a desk on 27/6/26 and have been waiting since then. Called the company twice and every time a nice lady confirmed that the delivery would definitely happen next week…
Very frustrating ( I gave 2 stars cause it will be delivered next week, I hope).
Update: after 2 months and 2 weeks of waiting and going nowhere, I decided to get a refund and get my desk from somewhere else. I am a teacher and how can I work without a desk! I feel so let down by this company; the words cannot describe how frustrated I am.Goodbye AFTH! Never again.
August 4, 2026
Unprompted review
Delay after delay on delivery of my…
Delay after delay on delivery of my furniture then after several weeks I realised I was never going to recieve it I asked for a refund which again was delayed paypal had to intervene and i received my refund all in all it took 12 weeks where they had my money
May 14, 2026
Unprompted review
Reply from Accessories for the Home
Good Afternoon Linzi
Thank you for taking the time to leave your review. We're very sorry both for the delay to your order and for the communication falling below your expectations.
We have experienced ongoing delays with furniture arriving in the UK from our suppliers, which has unfortunately affected delivery times for a number of orders. We recognise that keeping customers informed throughout this process is just as important, and we're sorry if we haven't done this as well as we should have.
Your feedback has been shared with our team as we continue to improve our communication during periods of supply chain disruption.
Thank you for sharing your experience. We are very sorry that you've had to wait so long for your furniture/refund.
ACCFORTHEHOME
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Terrible Customer service
Terrible Customer service - I ordered on the 12th May and am still yet to receive my order. I was lied to initially and told it would come within a week when I first chased - this was about 2 months ago now and I have had no communication since. I have called multiple times, left voicemails and emailed at least 8 times, and no one has responded. It is unnacceptable that I have no communication, for an order that is 3 months delayed. My order number is #IN014708 - please contact me ASAP.
May 12, 2026
Unprompted review
Reply from Accessories for the Home
Good Afternoon Pippa
We sincerely apologise for the delay to your order and for failing to keep you informed throughout the process. We really do understand how frustrating this has been and accept that our communication has not met the standard you should expect from us.
We are currently reviewing your order and will contact you as soon as possible with an update on the actions being taken to resolve the issue, along with a new expected timeframe for your item's arrival. We will continue to keep you informed until your order has been resolved.
Thank you for your patience and for giving us the opportunity to put this right.
ACCFORTHEHOME
No refund given
Just following up from my previous review to tell everyone to steer clear of this company. I cancelled the order nearly 3 weeks ago after waiting over 2 months for the product. I still haven’t received a refund, despite chasing multiple times now. I’ve had ZERO response to my follow-up emails. I will be taking this up with small claims court.
August 3, 2026
Unprompted review
Reply from Accessories for the Home
Good Evening Amy
We're now reviewing your order as a priority and will be in touch as soon as possible with an update on where things stand, what we're doing to resolve the issue, and the expected timescale. We'll also make sure we keep you updated throughout the process, so you're never left wondering what's happening.
We truly value your custom, and we're committed to putting this right as quickly as we can. I will contact you via email in the next hour.
ACCFORTHEHOME
No response, no delivery timelines, no customer support
My feedback seems to match every other review for this company. I ordered 4 dining chairs at the end of March and received these 3 months later. There were no updates on delivery from their side, I was chasing each week, and my phone calls were being unanswered and emails not being responded to. Every time I did manage to get through to someone, I was told 'it will be here next week', which continued time after time.
When they did arrive, one item was broken, which is no fault of theirs however it has now been 5 weeks and I am going through the exact same with the replacement item.
I would encourage anyone thinking about making a purchase, to read all of these reviews first.
August 3, 2026
Unprompted review
Reply from Accessories for the Home
Good Afternoon Oliver
MY sincere apologies that we haven't delivered the replacement chair sooner, as per some of the previous messages we have fallen behind. Further to my email this morning this will be shipped to you by the end of the week.
Apologies again
ACCFORTHEHOME
Unfortunately I didn't check previous…
Unfortunately I didn't check previous reviews for this company. Had I done so, I would not have used them. Communications are none existent with no replies to phone calls or emails. I obtained a refund through Paypal (Accessories for the Home didn't even respond to Paypal!!) My advice would be to avoid this retailer at all cost!
June 11, 2026
Unprompted review
Reply from Accessories for the Home
Good Afternoon Kevin
We're now reviewing your order as a priority and will be in touch as soon as possible with an update on where things stand, what we're doing to resolve the issue, and the expected timescale. We'll also make sure we keep you updated throughout the process, so you're never left wondering what's happening.
We truly value your custom, and we're committed to putting this right as quickly as we can.
Please can you provide your order reference?
ACCFORTHEHOME
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Avoid this company
DO NOT ORDER from this company at all costs!Ordered a chair for £800 and no update and no communication at all.My emails are ignored!
I have received my refund.Thank you
August 2, 2026
Unprompted review
Reply from Accessories for the Home
Good Afternoon
We're now reviewing your order as a priority and will be in touch as soon as possible with an update on where things stand, what we're doing to resolve the issue, and the expected timescale. We'll also make sure we keep you updated throughout the process, so you're never left wondering what's happening.
We truly value your custom, and we're committed to putting this right as quickly as we can.
ACCFOTHEHOME
Awful
Awful. They take your money and then silence.
No comms on what is happening. No product.
July 21, 2026
Unprompted review
Reply from Accessories for the Home
Good Afternoon Andrew
We're now reviewing your order as a priority and will be in touch as soon as possible with an update on where things stand, what we're doing to resolve the issue, and the expected timescale. We'll also make sure we keep you updated throughout the process, so you're never left wondering what's happening.
We truly value your custom, and we're committed to putting this right as quickly as we can. Please can you provide an order reference?
ACCFORTHEHOME
Wish I could score zero
Wish I could score zero! Terrible company who took our money and seven weeks later won't respond to messages or reply to calls.
We've been told a number of times the item will be 'here next week' but it never is and now we've requested a refund. Again false promises made time and time again, before going to ground.
Don't buy from this company and if you're foolish enough to be tempted in as we were, don't believe a word you're told - The bad feedback is entirely justified and we would advise early commencement of legal proceedings to stop them taking even more people's money and causing so much stress!
July 31, 2026
Unprompted review
Reply from Accessories for the Home
Good Afternoon Phil
We sincerely apologise for the delay to your order and for failing to keep you informed throughout the process. We really do understand how frustrating this has been and accept that our communication has not met the standard you should expect from us.
We have spoken today and I have confirmed that we are arranging your refund I am just waiting for you to get back to me. Apologies again
ACCFORTHEHOME
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