Access PaySuiteReviews

366

•

4.7

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, knowledge, and willingness to go above and beyond, making interactions pleasant and productive. The customer service is frequently highlighted as excellent, with many people appreciating the proactive approach, clear communication, and quick response times. Reviewers are particularly impressed with the efficient resolution of issues and the smooth onboarding process, often describing the service as first-class. However, some people mentioned issues with direct debit requests not being processed and a lack of diligence regarding the identity of companies receiving services. A few other people also felt that emails went unanswered for months, leading to difficulties accessing portals.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, knowledge, and efficiency.... See more

Customer service

People report positive experiences with customer service, highlighting the excellent support received during... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and first-class.... See more

Response time

Reviewers mention positive feedback about response times, often describing them as clear, precise, and... See more

Reviews shaping this summary

I am the bookkeeper/membership secretary using Access PaySuite . The system went live for our first collection earlier this year. Initially newcomers are helped by the onboarding team, Becca Clark ha... See more

Not only is this platform a great tool and very straightforward to use the support we have received during the onboarding process has been excellent. From our very first meeting Eloise Bright and Joe... See more

I met Warren Stone, Dan Riley and Ahmed Patel at a product gateway at Gateshead in November and arranged a call at a later date so they could help me set up reports I was struggling with and also a co... See more

We worked with Bianca Moodliar of Access Paysuite and she was totally amazing, helped us through a number of issues and explained how things work in a way that helped us understand. Bianca was avai... See more

Company details

Written by the company

Access PaySuite’s cloud-based software delivers seamless, secure & affordable payment solutions to businesses of all shapes and sizes, giving you the freedom to focus on growing your business, while we take care of the payments.

Contact info

United Kingdom
accesspaysuite.com

4.7

Excellent

366 reviews

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May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

Oct 28, 2020

Quick and efficient as always.

October 28, 2020

Reply from Access PaySuite

Nov 3, 2020

Hi Peter,

Thank you for taking the time to review our service. We're glad we could help.

SmartDebit Team

Oct 19, 2020

Quick and efficient

Online chat, very responsive and efficient. What more could you want! Used a few times and always sorted or resolved the issue.

October 19, 2020

Unprompted review

Reply from Access PaySuite

Nov 3, 2020

Thanks for taking the time to review our service recently. We're glad you found our Livechat function useful, and we're pleased we could help.

SmartDebit Team

September 9, 2020

Unprompted review

Reply from Access PaySuite

Sep 9, 2020

Hi Mohammed,

Thanks for the feedback on our system we really appreciate it :)

Thank you

SmartDebit Team

Sep 3, 2020

Always helpful & efficient

Always helpful & efficient - great support & platform for processing direct debits & accessing reports.
Would be happy to recommend as a direct debit provider

September 3, 2020

Unprompted review

Reply from Access PaySuite

Sep 8, 2020

Hi Kirsty,

Thanks for taking the time to leave us a review. We're pleased you're a fan of our portal and reporting and would be happy to recommend us :)

Thank you

SmartDebit Team

Aug 26, 2020

We used SmartDebit for AUDDIS…

We used SmartDebit for AUDDIS migration, the process was simple and the transition went smoothly.

Staff are professional and always responded promptly.

I can't fault their service.

August 26, 2020

Unprompted review

Reply from Access PaySuite

Aug 27, 2020

Hi Nathan,

It's great to hear we were able to simplify the AUDDIS migration process and that the project was delivered smoothly.

Thanks so much for taking the time to leave us a review we really appreciate the feedback.

Thank you

SmartDebit Team

Aug 25, 2020

Top quality service.

Top quality service.

Always fast and top quality service.

August 25, 2020

Unprompted review

Reply from Access PaySuite

Aug 25, 2020

Hi Tony,

Thanks so much for your feedback on our support and service.

We really appreciate you taking the time to leave us a review.

SmartDebit Team

Aug 25, 2020

Fantastic service. Would recommend

We have used Smart Debit for several years. The service we receive now is exactly the same as it was when we first joined. The staff, especially Bethan, go above & beyond to assist. The system is very easy to use & staff are on standby to assist with any issues.
I wouldn’t hesitate to recommend them.

August 25, 2020

Unprompted review

Reply from Access PaySuite

Aug 25, 2020

Hi Jo,

Thanks so much for the recommendation. We're pleased you found the system easy to use and Bethan will be really happy to read your feedback.

Thanks

SmartDebit Team

Aug 19, 2020

Dont Hesitate...Enquire Now

I have used Smart Debit for a while now and even through the COVID-19 pandemic, i have received a great service and professional support. Running a company can be challenging at times and even in challenging times its always good to be with a company which make it easier for you. I recommend Smart Debit massively....you will not be dissapointed.

August 19, 2020

Unprompted review

Reply from Access PaySuite

Aug 25, 2020

Hi Chris,

Thanks for taking the time out to recommend us. We're really pleased we've been able to help you through this challenging time and to hear that our service levels have remained consistent. The team pride themselves on setting standards high, so feedback like this means so much to us.

Thank you

SmartDebit Team

Aug 18, 2020

We experienced a very helpful and promp…

We experienced a very helpful and promp respose to our request. Nothing to fault.

August 18, 2020

Unprompted review

Reply from Access PaySuite

Aug 25, 2020

Hi Philip,

Glad we could help. Thanks for taking the time out to leave us a review.

Thank you

SmartDebit Team

Aug 18, 2020

Fantastic Company

Excellent Customer service and ease of transactions. Prompt responses at all times. The website is easy to manipulate and input data.

August 18, 2020

Unprompted review

Reply from Access PaySuite

Aug 25, 2020

Hi,

We're glad we have been able to help :)

Thanks

SmartDebit Team

Aug 18, 2020

Helpful chatline

We find their chat line to be always helpful. Quick and helpful responses and they always sort our queries - even ones we should have sorted ourselves on their pretty intuitive website!

August 18, 2020

Unprompted review

Reply from Access PaySuite

Aug 25, 2020

Hi there,

Thanks for taking the time out to leave a review we really appreciate it.

SmartDebit Team

Aug 18, 2020

Smart Debit have been extremely…

Smart Debit have been extremely reliable and efficient in handling all our direct debit requirements.

August 18, 2020

Unprompted review

Reply from Access PaySuite

Aug 25, 2020

Hi Paul,

We're really pleased that we've been able to help.

Thank you

SmartDebit Team

Aug 12, 2020

Prompt reply as always

August 12, 2020

Unprompted review

Reply from Access PaySuite

Aug 12, 2020

Hi Judith

Thanks for taking the time to leave us some feedback :)

Thanks

SmartDebit Team

Aug 11, 2020

Always super quick to respond and…

Always super quick to respond and resolve on chat! Great service.

August 11, 2020

Unprompted review

Reply from Access PaySuite

Aug 11, 2020

Hi Jane

Thanks so much for your feedback on our service. We're pleased we resolve your query.

Thanks

SmartDebit Team

Aug 11, 2020

Service is amazing with Smart Debit.

Service is amazing with Smart Debit.
Any time I have required help, I have ALWAYS had a speedy response from staff members on the Help Chat on the system
They are all amazing, credit to your company.

August 11, 2020

Unprompted review

Reply from Access PaySuite

Aug 11, 2020

Hi Liz

Thanks so much for your feedback on our support team and the tech that helps them to support our customers.

We really appreciate you taking the time out :)

SmartDebit Team

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