AceCosm Reviews 10,113

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,914 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often describing them as top-notch, superb, and authentic. Many people highlight the fast and reliable delivery service, noting that orders frequently arrive on time or even sooner than expected. The ordering process is also frequently mentioned as smooth and easy. Reviewers are particularly impressed with the excellent customer service, citing quick response times, helpfulness, and professionalism when addressing questions or issues. However, some customers also noted issues with orders being held up in customs, leading to delays in receiving items. A few other people also felt that some products arrived at room temperature, potentially affecting their effectiveness, or that an ordered item was missing from their delivery.

What people talk about most

Product

Consumers find products to be of high quality and authentic. Many reviewers praise the wide selection,... See more

Delivery service

Reviewers express satisfaction with the delivery service, consistently highlighting its speed and... See more

Order

Clients share positive opinions on order. Many customers praise the fast delivery, with some receiving orders... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of products,... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I LOVE ordering from acecosm - the products are top notch and the customer service is some of the best I have encountered. Have placed several orders with them and don’t plan on going anywhere else. T... See more

Rated 5 out of 5 stars

AceCosm is somewhere i buy from quite often , they have a large selection of products . Always helpful when asking for advice and delivery is always fast .

Rated 5 out of 5 stars

Been their customer wince they started and only had one problem with the shipment through border control. Acecosm.com solved it, making sure theyre there to help you through out. The quality of their... See more

Rated 5 out of 5 stars

This company is pretty boring.It's so perfect. Your orders always arrive on time. Customer service is excellent. And the products go on sale quite often. This company is very consistent.


Company details

  1. Beauty Product Supplier
  2. Beauty Products Wholesaler

Written by the company

Supplier of Korean Aesthetic Medicine Products - Fillers, Botulinum Toxins, Numbing Creams, Skin Boosters, Fat Dissolvers, Lifting Threads and more. Worldwide shipping


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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Rated 5 out of 5 stars

I love the products

I love the products. Corresponds quickly. But the US payments could improve. I sent a wire last week & it still hasn’t cleared my purchases. When I have sent all proof. I know that I will get my product but it’s a bit tedious.
Again service and product is great.

May 1, 2026
Rated 4 out of 5 stars

I love their products

I love their products, the only thing that I really don't like are the high shipping cost in small products. $30 box plus FedEx charge separately their services for delivery.

May 1, 2026
AceCosm logo

Reply from AceCosm

Dear Susana,

Thank you for your positive feedback!

We're happy to hear that you're satisfied with our products.

Please note that after customs clearance in your country, local customs authorities may apply additional taxes or duties to packages. These charges are separate from the shipping fee paid at checkout. As mentioned in our terms and conditions, any import duties or taxes remain the responsibility of the customer.

Thanks again for your support, and we hope to serve you again soon!

Best regards,
AceCosm

Rated 5 out of 5 stars

Overall satisfaction

All of the products I purchase from AceCosm are
top quality at affordable prices. The products come quickly and purchasing is a breeze. Love the sales!

April 30, 2026
Rated 1 out of 5 stars

i could not make my purchase

i could not make my purchase, I tried all methods and none worked, it took me hours

April 29, 2026
AceCosm logo

Reply from AceCosm

Dear Shelly,

Thank you for your feedback, and we sincerely apologize for the inconvenience.

Our team responded to your emails and provided alternative payment options, including a secure card payment link and bank transfer instructions, in an effort to assist you as quickly as possible.

If you are still experiencing difficulties, please reply to our most recent email and we will continue working with you to help complete your order.

Best regards,
AceCosm

Rated 5 out of 5 stars

Great

Love their products so far and have never had issues with ordering and getting my products on time!

February 4, 2026
Rated 1 out of 5 stars

What happened to all the tox and…

What happened to all the tox and fillers¿?... Loved the product I got back in October and I wanted to order more and I can't.

April 29, 2026
AceCosm logo

Reply from AceCosm

Dear Nicole,

Thank you for your review, and we sincerely apologize for the inconvenience.

Access to all product categories has now been fully restored. We kindly ask you to log into your account again and check our website.

Our team has also contacted you by email with additional information. If you continue to experience any issues accessing the products, please reply to our email and we will be happy to assist you further.

Thank you for your patience and understanding.

Best regards,
AceCosm

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