Ace Energy Bath Reviews 

506
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, friendly, and professional during all home visits and installations. People consistently note that the expert team works efficiently and always keeps working areas clean and tidy. Consumers find the overall booking process remarkably straightforward and deeply appreciate the prompt, clear communication regarding exact appointment times. Reviewers emphasize that engineers consistently arrive right on schedule and successfully resolve plumbing or electrical issues swiftly. Many loyal clients highlight the reliable, long-term maintenance support provided year after year for their heating systems.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the prompt and efficient response from... See more

Staff

Customers had positive experiences with staff, frequently describing them as friendly, efficient, and... See more

Response time

People report high satisfaction and appreciation for response times. Customers note that calls are answered... See more

Booking process

Users describe satisfaction with the booking process, highlighting that making an appointment is simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The two electricians from Ace arrived within 90 minutes of our call. They checked everything thoroughly and recommended further action. They behaved professionally and courteously throughout. Ace al... See more

Rated 5 out of 5 stars

Appointment arranged courteously at fairly short notice. The team arrived promptly on the agreed date and carried out the work cleanly with no disruption. We were kept informed of what was going on, a... See more

Rated 5 out of 5 stars

Just incredibly efficient all round , from initial conversations through to installation . The guys who installed were really polite and very tidy . No long waiting for someone to pick up a call and v... See more

Rated 5 out of 5 stars

Since I have found Ace Energy Bath, I haven't used any other company. They have taken the headache out of resolving electrical problems for me. They are wonderfully efficient and great communicators... See more


Company details

  1. Boiler Supplier
  2. Electrical Engineer
  3. Plumber

Written by the company

Bath's leading plumbing, heating and electrical company. Specialising in boiler installations, plumbing, heating repairs and servicing, radiator installations, powerflushing, Electrical Test & Inspect, emergency plumbing and electrical work.


Contact info

4.9

Excellent

TrustScore 5 out of 5

506 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(506)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Ace are a great company

Ace are a great company. Have used them many times. Their operative on our latest job, Ashley, could not have been more pleasant or efficient. And the job cost £200 less than a competitor- £251 as opposed to £451!

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from ACE Energy Bath

I have had excellent service from ACE Energy, from the moment I first contacted the firm. Both Hugo the electrician and the plumber did great work. They were prompt, efficient and did an excellent job. The contact with the firm confirming times of arrival, quotes and invoices is excellent, and if there's a problem there is someone available in the office up until 22:00 each. In the future will definitely contact ACE with any electrical, plumbing or heating problems I may have. Many thanks indeed.

November 8, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent service!

Both Jack and Liam were really helpful, friendly and worked well. Jack spotted the problems and then Liam did a great job at installing the new boiler. I am really pleased with the service received by Ace Energy and will use them again if needed.

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

As usual the engineer arrived on time, was friendly and very efficient. I like Ace because they service and/or fix the boiler without trying to sell you a new one. Have used them for 4 years and will continue to do so.

October 25, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Dripping tap

Excellent same day service. Alfie was a star…even took his shoes off at the door, though not required to.
Polite, courteous throughout.
Price was also excellent considering the speed & excellent service.
Paul & Kate

October 2, 2023
Unprompted review
Rated 5 out of 5 stars

Efficient, polite and on time!

I booked an appointment for a boiler service through the easy to use on line booking service. The engineer arrived at the booked time, was polite and, having visited to carry out previous services, was able to get on with the service efficiently, leaving no mess.

October 2, 2023
Unprompted review
Rated 5 out of 5 stars

Response to domestic power loss

The Company responded very quickly to my electrical emergency at short notice. I had lost all electricity to the kitchen and they sent an electrician within 4 hours. Bev was very personable and worked efficiently to identify the cause. She isolated the defect and restored power to my kitchen. I would use this company again without hesitation

September 28, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. I only had a small task to fix a broken socket, but the office was able to get someone out to me the same day. Bev arrived & carried out the job very professionally in a friendly efficient manner.

September 28, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent Job executed by Bev…

Excellent Job executed by Bev previously of (Arcs & Sparks who have now merged with Ace energy)
Received text message on expected time of arrival explained all electrical work that needed to be done. Very pleased with Bev’s work, neat job and very efficient. Will be using in the future.

September 11, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look