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ACE Lighting Reviews 

661
•
TrustScore 4.5 out of 5

4.5

Lighting Store
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See what reviewers are saying

Rated 5 out of 5 stars

Made an error in my order, send an email, got an immediate response with a fix. That's all one can ask for.

Company replied

Rated 1 out of 5 stars

In the website, it said the product was available and two weeks later I get an email that it will take longer and that I will be informed when they start with the delivery. On top of that, I get thi... See more

Rated 5 out of 5 stars

Whenever I order something and am then asked to provide a review, I don't. You can't review something straight away; things go wrong and that's when you really find out how a company works... When I o... See more

Company details

  1. Lighting Store
  2. Lighting Consultant

Written by the company

Wil je jouw interieur of project die stralende afwerking geven met design verlichting? Kom je licht opsteken bij ACE Lighting! 💡 Ontdek al onze lampen van topdesigners en creëer een exclusieve look in huis. Met meer dan 35 jaar ervaring geven onze experts je graag lichtadvies op maat in onze winkels te Antwerpen, via mail, telefoon of chat. 📏 Shop bovendien gemakkelijk online en geniet van gratis en snelle levering.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

661 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(661)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great customer service

Made an error in my order, send an email, got an immediate response with a fix. That's all one can ask for.

September 17, 2024
ACE Lighting logo

Reply from ACE Lighting

Thank you for taking the time to leave us such a positive review! We remain at your service 😊

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Rated 5 out of 5 stars

Happy customer

Great product, easy ordering, good communication, fast and efficient delivery.

April 22, 2024
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Reply from ACE Lighting

Thank you so much for sharing your experience with us! We hope to remain a part of your lighting journey ✨

Rated 5 out of 5 stars

Perfect!

Best price, immaculate product, quick and perfect delivery, what more can one ask.

November 22, 2023
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Reply from ACE Lighting

We are humbled by your praise, thank you so much! We hope you enjoy your new table lamp!

Rated 4 out of 5 stars

Took some days to execute the order but…

Took some days to execute the order but else good experience

November 17, 2023
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Reply from ACE Lighting

Hi Lars, thanks a lot for leaving us a review! We are glad you were able to place your order. From your review it seems there was some delay in your order being verified. It would help us improve our services if you could point out the issue you encountered. Please feel free to mail us at webshop@acelight.be with your feedback. In the meantime, we hope you enjoy your new pendant! - Natacha, Team E-commerce

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Rated 1 out of 5 stars

My item was late one month and then…

My item was late one month and then they refused to return it.

January 25, 2023
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Reply from ACE Lighting

Dear Irina, we are sorry to hear you did not think our service was fulfilling.
Seeing the nature of your order, we hope, in the future, we may first advise you on appropriate parts for your product before placing an order.

Our light experts gladly provide pre-purchase advice for all products we have in store to aid our customers in making the right choices.
This will also prevent any inconveniences regarding our return policy.

We hope we may properly assist you in the future.
Kind regards, Natacha - Team E-commerce

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Rated 5 out of 5 stars

Great service

Great service, good products, good customer manners and quick response! Thank you!

December 12, 2022
Unprompted review
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Rated 5 out of 5 stars

Great!

fast delivery, great product - happy!

February 23, 2022
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Reply from ACE Lighting

Hi Katja, thank you for your nice review! We are happy to hear you had a great experience with acelight.be. We would love to see you again sometime soon. Kind regards - Sofie - Team E-commerce

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