Ace Optics Reviews 

480
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

EXCELLENT SERVICE-SECOND TO NONE.I did a part exchange but decided that the binoculars I got were not for me so I returned them for another pair which I am delighted with.The gentleman at ACE OPTICS w... See more

Rated 5 out of 5 stars

Fantastic company, cannot recommend highly enough. I purchased a Swarovsky scope. Quick delivery, but I couldnt get on with it (my issue, not the scope). Ian at ACE arranged pickup by his courier. Del... See more

Rated 5 out of 5 stars

We visited the store to try out the binoculars before trying other makes that Ace didn't have in stock elsewhere. Ace were really patient and couldn't have been more helpful. Having later decided on... See more

Rated 5 out of 5 stars

My initial telephone call was to allay concerns I had about the type of binoculars which would be most suitable for me and my wife. The member of staff I spoke to was extremely polite and suggested i... See more

Company details

  1. Binoculars Store
  2. Camera Repair Shop
  3. Camera Store
  4. Telescope Store

Information provided by various external sources

Ace Optics is an independent optics and photographic dealer, established in 1985. We offer friendly service and expert knowledge with no pressure to buy. In addition we are an official Swarovski Premier stockist and Kowa System authorised dealer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

480 reviews

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4.8

All reviews

(480)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, whilst the postage was a little pricey it arrived the following from Bath to a small village north of Aberdeen

September 9, 2024
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Rated 5 out of 5 stars

Good service

My order was delivered the next day after ordering. I decided to return my order and a refund was made in a quick manner. No issues.

June 13, 2024
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Rated 5 out of 5 stars

Promp well packed

Promp well packed. Avian binoculars compare them with £2000 ones there's not £1500 worth of difference .
I bought a pair over thirty years ago and they are still fine I have given them to my son. And treated myself to some new ones. 0

June 10, 2024
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Reply from Ace Optics

Glad to hear that our product was up to your expectations. Thanks for choosing Ace!

Rated 5 out of 5 stars

1st class service and advice.

I've now purchased 3 items from Ace Optics and received 1st class service and advice each time. 2 of the items were secondhand, were exactly as described and delivery was prompt. I also received sound impartial advice on how to get started digiscoping. Thanks!

May 29, 2024
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Reply from Ace Optics

Always happy to serve, please don't hesitate to contact us again if you need help or advice in the future! Thanks for choosing Ace.

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Rated 5 out of 5 stars

My experience in using Ace Optical.

I found this company delt with me in a good and business like manner.If I need any further optical equipment I wouldn't hesitate to use them.
Anthony,
West Sussex.

May 13, 2024
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Reply from Ace Optics

You're welcome, we are happy to help! Thanks for choosing Ace.

Rated 2 out of 5 stars

Leica lens not as described.

I bought a vintage Leica lens over the phone after reading the description online describing it as being in very good condition. However the lens wasn’t as described. The optics were good but the focusing helicoid was dry as a bone. It had play and it squealed when turned fast. Which being dry was hard not to do. But I had a project to get on with so despite their offering me a refund or repair I didn’t have the time to spare. I appreciated the offer to resolve the issue but really cheesed off that they didn’t inspect and describe it properly in the first place. And I appreciated them accepting a lower offer than the advertised price. If I had known the issue though I wouldn’t have bothered or would have negotiated a price that accounted for a prompt CLA. Lenses are hard to show clearly in photos and some aspects are completely reliant on the words. Hence I’m inclined to use this platform to push for a basic level of accuracy and clarity especially with valuable used items.

May 9, 2024
Unprompted review
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Reply from Ace Optics

We're sorry that the issue with the lens was not identified before despatch. We make efforts to ensure accurate descriptions of our used equipment & apologise that on this occasion the problem was missed.

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Rated 5 out of 5 stars

A simple ordering process

A simple ordering process and timely delivery all contributed to a very acceptable order process.

April 20, 2024
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Reply from Ace Optics

Happy to hear that our service was up to your expectations. Thanks for choosing Ace!

Rated 5 out of 5 stars

Fast and efficient

Fast, efficient service, goods received extremely promptly.

April 19, 2024
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Reply from Ace Optics

Happy to hear that everything arrived OK. Glad to be able to help!

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