Rated 1 out of 5 stars
Rated 1 out of 5 stars
15 hours ago
We have been very patient with this…
We have been very patient with this…
We have been very patient with this company and sent loads of emails explaining our problem. Did get 2 replies both saying would get back to us within 3 to 5 working days, weeks later had a reply only to tell me something that was not the problem.
Be very careful if you book a car with these as will take a Debit card for the booking but when you go to collect will only accept a Credit card, which we did not have so had to pay another 685 GBP and already had paid 883 GBP including extra insurance cover a real rip off. Jan Sharp
Date of experience: 21 September 2023
Date of experience: 21 September
Reply from ACE Rent A Car - Heathrow International Airport
Greetings Jan Sharp,
Thank you for your feedback. Can you please provide your reservation number so I can better identify you to review your issue regarding the insurance?
In regards the the debit card not being accepted. I am sorry for the inconvenience. The location only accepts credit cards. The terms and conditions is on the ACE website.
Payment Options
This location does not accept Debit or prepaid credit cards. Solo, Visa Electron, any un- embossed masestro/credit/debit cards are not accepted At time of pick up a Pre-authorization will be taken against card; the amount of which will vary depending on vehicle size. £1205 for mini, economy, compact, and intermediate sedans. £1405.00 for standard and full size sedans, 5-passenger SUVs, and wagons. £1705.00 for 7 seat vehicles and £2505.00 for 8/9 seat, prestige and elite vehicles. Discounted Multiple day rates are valid for full term only. Early Returns will be charged regular daily rate. Your rental may have mandatory, local insurance requirements that result in additional charges at the time of rental.
We do appreciate your business and I do hope to see you again at ACE, so we can provide a better experience for you in the future.
Happy Holidays
Thank you,
Mary