Ok cars, TERRIBLE customer service experience at Tampa airport (employee goes by Walser15). This person is rude, a liar that kept interrupting , while insisting on pushing extra service. I will pay ex... See more
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Very pleasant experience. They did spring and outside unlimited zone charge which I was not expecting. But Desmond was very attentive and made sure to get me the car I requested. Prices are very reaso... See more
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Rented a large SUV that had part of the plastic under carriage dragging on the ground. Went back and was told my insurance covered the issue not acknowledging the obvious safety concerns. After disc... See more
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The agent doesn’t not explain or did not tell you what you paying for ,he says:”You just want basics “ and the basic is approximately $100.00 more for 2 days renting a car. It is disgusting what they... See more
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Company details
Written by the company
ACE Rent A Car is an affordable, independent car rental brand that services customers in more than 50 countries around the globe.
Contact info
2.7
Poor
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Izzy and Doni is the best they’re…
Izzy and Doni is the best they’re outstanding
March 9, 2026
Unprompted review
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Reply from ACE Rent A Car
Hello Hailey, Thank you for your review of our Las Vegas location. I am delighted to hear you received great customer service from our agent. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Michele is amazing
Michele helped us greatly to have a great trip in Las Vegas! Thank Michele!
March 9, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Hailey, Thank you for your review of our Las Vegas location. I am delighted to hear you received great customer service from Michele. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Esteban was very professional and…
Esteban was very professional and friendly and made the car rental process super easy!! 😇
March 7, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Marissa, Thank you for your review of our Denver location. I am delighted to hear you received great customer service from Esteban. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
My customer service rep was Daniel in…
My customer service rep was Daniel in Aurora, Colorado. He was great. Very knowledgeable and helpful. He got me the best deal possible and was very friendly!
March 1, 2026
Unprompted review
Reply from ACE Rent A Car
Hello S M, Thank you for your review of our Denver location. I am delighted to hear you received great customer service from Daniel. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
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a 1000% increase on my car rental cost…
a 1000% increase on my car rental cost once i arrived at the desk. citing all these issues and special mexican rules i’ve never heard in my 6+ other car rental experiences in mexico. a scam! they assured me ‘i was still getting a good deal’ 🤣 i’m sure fine experience if you just intend to buy all the insurance they offer in the first place.
February 20, 2026
Unprompted review
Reply from ACE Rent A Car
Hello ACE Customer,
Thank you for sharing your experience at our Merida location. I understand it can be frustrating to encounter unexpected charges. We strive to make these policies as clear as possible. All insurance requirements are outlined in our terms and conditions, both on our website and at the time of booking. For this location, it states in our policies that Mexican insurance is required for all vehicles, including rental vehicles. U.S. automobile liability insurance is not valid in Mexico, nor is most collision and comprehensive coverage issued by U.S. companies. If you would like for us to review your reservation details, please reach out to us at customercare@acerentacar.com with the details of your reservation. -Emily
Additional charges exceeding the…
Additional charges exceeding the original per day charge if you go out of state. STAY AWAY FROM THIS COMPANY.
March 5, 2026
Unprompted review
Reply from ACE Rent A Car
Hello William,
Thank you for sharing your experience at our Brooklyn, 4th Avenue location. I understand how frustrating it can be to experience unexpected fees. We strive to make sure customers know our policies by providing them at the time of booking, in the confirmation email, as well as on our website. These policies show the geographical restrictions for the selected location. Traveling outside these restrictions would result in additional fees. If you have any additional questions, please don't hesitate to contact us at customercare@acerentacar.com. -Emily
Izzy was great
March 4, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Raya, Thank you for your review of our Coney Island location. I am delighted to hear you received great customer service from Izzy. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
DO NOT RENT from this company
DO NOT RENT from this company these people never returned the 200 dollar safety deposit they charged from my credit card when I rented from them. I returned my car and waited 2 weeks to get my safety deposit returned it never happened. I called and they said it would be sent in the next few days again the money was not returned. When I contacted customer service they told me it said on their records they had returned the money and they had nothing to with the reason it was not reflected on my credit card they claimed it was the banks problem and they couldn't do anything about it. I contacted the bank and they went statement through statement with me and there was NO return from ACE. Thanks ACE for not returning my money! Beware of these people better to pay a bit more with a more reputable company. Horrible experience even worse customer service
January 29, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Steven,
I appreciate you sharing your concerns at our Orlando location. I understand how frustrating it can be to not receive your deposit back, and I appreciate the opportunity to clarify the deposit process. I have reviewed your reservation and can confirm that the deposit has been released from our system. The deposit is placed as an authorization hold, not a completed charge. This means the funds are temporarily reserved by your bank but are not collected by ACE. As long as there are no additional charges, such as for damage, fuel, tolls, or fees, the hold is released once the rental is closed. After the release, your bank removes the pending authorization and restores the funds to your available balance. The timing of this process depends on your bank’s internal processing. Because the funds were never captured, you will not see a refund transaction for the deposit, but you also will no longer see the deposit being taken out. The pending authorization will simply disappear from your statement. The release itself is handled directly by your bank. If the pending transaction is still showing, please reach out to us at customercare@acerentacar.com and we can provide a transaction/ authorization number for your bank to directly track the release. -Emily
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Ace LaGuardia airport
Omar, Komron and Doniyor made my experience so seamless. They helped me understand all the policies and procedures of their establishment. They were friendly, funny and professional I’ll definitely come back in the future.
March 3, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Shakeba, Thank you for your review of our LaGuardia location. I am delighted to hear you received great customer service from Omar, Komron, and Doniyor. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Carla was very kind and helpful
Carla was very kind and helpful. As I approached the counter I think I looked a little spaced out. Carla was very friendly asking how my day was going and such. I asked about great places Erin eat seafood boils and she immediately provided a list of restaurants. Great customer service!!!
March 3, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Ros, Thank you for your review of our Orlando location. I am so happy to hear you had a great experience renting with us. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Reply from ACE Rent A Car
Hello Anika, Thank you for your review of our LaGuardia location. I am so happy to hear you had a great experience renting with us. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Don't be fooled by the 'low' pricing
Don't be fooled by the 'low' pricing. They gouged me with extras at check in and penalized me for unavoidable tolls at check out. In the end, the total cost of my rental was more than double my original reservation. Very poor customer service and a total ripoff. Do not use ACE rent-a-car!
March 2, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Joe,
Thank you for taking the time to share your feedback for our Denver location. It is disappointing to hear you experienced unexpected charges. I would like the opportunity to review these charges for you, but am not able to find your reservation with the information provided. If you are willing, please contact us at customercare@acerentacar.com with the details of your reservation. -Emily
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DO NOT RENT FROM THIS COMPANY
DO NOT RENT FROM THIS COMPANY.
This is a company of thieves!!!!! Under no circumstances should you rent a car from them!!!! They charge!!!! They take money out of your account directly and do not block it within the card. They send you a fake report of damage to the car, an email address that is not real and there is no response and you are left without $2000
February 13, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Vladimir, Thank you for taking the time to share your experience at our Krakow location. I understand how frustrating damage claims can be, especially when they result in unexpected charges. Unfortunately, these claims can only be handled by the location’s claims department. However, if you would like us to review your case to ensure everything was handled properly, please reach out to us at customercare@acerentacar.com with your reservation details. -Emily
This company is a scam
This company is a scam as they tried to force us to buy insurance that we didn't need. We come from Canada and we knew that our insurance from Canada is valid in the US as well. They also knew that. We showed the guy at the desk our insurance policy and he said it is ok. However, when he then made us sign the agreement it said that we are agreeing to pay hundreds of dollars for additional insurance. The writing on the agreement was also on a blurry screen that was difficult to read. This is pure lying/deception and am attempt to defraud and scam customers. It was definitely not an honest mistake. This is likely their company policy unfortunately.
January 1, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Alex,
Thank you for sharing your experience at our Orlando location. It is very disappointing to hear that the agent added insurance you did not need as you had provided your own personal coverage. Your feedback has been shared with the location manager in order to be addressed to prevent future incidents. If there is anything you would like reviewed further, please contact us at customercare@acerentacar.com. -Emily
Great service from Ivan
Great service from Ivan. He hooked me up with a nice upgrade, and found two car seats that I forgot to bring with me.
That alone saved my day. Thanks Ivan.
February 28, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Jorge, Thank you for your review of our Orlando location. I am delighted to hear you received great customer service from Ivan. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Great place to rent from
Great place to rent from. Josh was the manager I believe and he helped me set up CarPlay. Great service.
March 1, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Joshua, Thank you for your review of our Orlando location. I am delighted to hear you received great customer service from Josh. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
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This place was great
This place was great. Great price. Great people. Great Car. Even great management. Spoke to Josh and absolutely professional and great sense of humor. Please give Josh my best. He is one of the main reasons I will use Ace in Orlando again.
February 24, 2026
Unprompted review
Reply from ACE Rent A Car
Hello James, Thank you for your review of our Orlando location. I am delighted to hear you received great customer service from Josh. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Everything was quick and easy
Everything was quick and easy, something I didn’t understand about coverage and Jalol explained everything efficiently. Provided me with a roomier car.
February 27, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Shanell, Thank you for your review of our LaGuardia location. I am so happy to hear you had a great experience renting with us. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Booked through Priceline and the final…
Booked through Priceline and the final cost was much higher due to multiple add-ons that were not clearly explained at pickup. I declined insurance but was still charged because I didn’t provide a declarations page — something that wasn’t communicated at the counter.
It was impossible to get a clear combined breakdown of what I prepaid vs. what ACE charged. Make sure you review every line before signing.
February 26, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Amanda,
Thank you for taking the time to share your experience at our Orlando location. I understand how frustrating it can be to encounter unexpected charges. After reviewing your reservation, I see that an additional driver, an upgrade, and unlimited tolls were added to your reservation. Additionally, collision and liability insurance were added as well. Unfortunately, we do have to see proof of insurance to verify coverage. We strive to make sure customers are aware of this requirement by providing this at the time of booking, in the confirmation email, as well as on our website. All charges are shown and signed for on the rental agreement provided to you at the time of pickup. If you have any additional questions about charges, please don't hesitate to reach out to us at customercare@acerentacar.com so we may discuss in further detail. -Emily
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