Ok cars, TERRIBLE customer service experience at Tampa airport (employee goes by Walser15). This person is rude, a liar that kept interrupting , while insisting on pushing extra service. I will pay ex... See more
Company replied
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Review summary
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Very pleasant experience. They did spring and outside unlimited zone charge which I was not expecting. But Desmond was very attentive and made sure to get me the car I requested. Prices are very reaso... See more
Company replied
Terrible customer experience in Gdansk, terrible way to push me to sign a the return of the car even though I've explained that the window just simply cracked alone whilst in the shopping mall car par... See more
Company replied
Location: Wrocław airport. Total scam. When I returned the car, they said everything was fine and I’d get my refund the next day. I called several times and they kept promising the money was coming.... See more
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Company details
Written by the company
ACE Rent A Car is an affordable, independent car rental brand that services customers in more than 50 countries around the globe.
Contact info
2.9
Average
2K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy shuttle to and from the…
Quick and easy shuttle to and from the airport with friendly staff. We got a brand new vehicle and enjoyed the experience!
March 11, 2026
Unprompted review
Reply from ACE Rent A Car
Hello DH, Thank you for your review of our Luis Munoz Marin location. I am so happy to hear you had a great experience renting with us. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
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Good customer service and they were…
Good customer service and they were helpful in finding me a rental car while I was on vacation
March 2, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Claude, Thank you for your review of our Merida location. I'm so happy to hear you had a great experience renting with us. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Jorge helped us out a lot
Jorge helped us out a lot. Our first car rental service was rude and nonprofessional. We the headed to Ace Rent a Car and Jorge helped us out finding an affordable car and gave us helpful advice about the area.
March 18, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Nathaniel, Thank you for your review of our Orlando location. I am delighted to hear you received great customer service from Jorge. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
I had a really disappointing experience…
I had a really disappointing experience with this car hire service. At the pick-up desk, I was charged hidden fees that exceeded the total cost of my rental due to dropping off the car at the diffrent location. Additionally, my deposit has been frozen for five weeks. Despite sending numerous emails and spending hours on the phone, I have not received any resolution. I have been renting cars for 20 years and have never encountered such a poor experience before.
February 9, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Michael,
Thank you for sharing your experience renting with us. It is disappointing to hear that you encountered unexpected charges and have not received your deposit. I would like the opportunity to review this for you, but am not able to find a reservation with the information provided. Please reach out to us at customercare@acerentacar.com with the details of your reservation so we may further investigate this for you. -Emily
After vehicle return
After vehicle return, ACE claimed minor cosmetic scratches and charged 4,500 PLN. The amount is completely disproportionate to the alleged damage. When asked to justify the repair cost, they provided only their own internal estimate and debit note, without a convincing explanation why such a small cosmetic issue would require such an expensive repair.
We also obtained a quote from an official Opel dealer for replacement, and the amount offered was around 450 PLN.
Most concerning was that the charge was captured while the matter was still disputed.
Be extremely careful with return inspection, photos, and card holds.
March 8, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Andrey, Thank you for taking the time to share your experience at our Poznan location. I understand how frustrating damage claims can be, especially when they result in unexpected charges. Unfortunately, these claims can only be handled by the location’s claims department. However, if you would like us to review your case to ensure everything was handled properly, please reach out to us at customercare@acerentacar.com with your reservation details. -Emily
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Ace car hire
Searched Florence airport for Ace and ended up getting a taxi as it was not located with all the other companies.
The car was cheap to hire but it was dirty, inside and out, smelled of stale cigarettes with a ripped and broken gear stick cover. Would NEVER use this company again and do not recommend them at all. Pay more and stick to the big names. Shoddy bunch
March 11, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Janice,
Thank you for sharing your experience at our Firenze airport location. It is disappointing to hear you had to take a Taxi to the location as they offer a free shuttle service. Additionally, it is concerning to hear about the condition of the vehicle provided, as this is not the standard we aim to provide. Your comments have been shared directly with the location to be investigated and addressed. If there is anything further you would like reviewed, please don't hesitate to reach out to us at customercare@acerentacar.com. -Emily
Izzy is the best
March 13, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Yossi, Thank you for your review of our Coney Island location. I am delighted to hear you received great customer service from Izzy. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Great Last minute option
We landed in Florida and chose ACE car rental last minute. Jorge was great! He was fantastic, he was efficient and quickly got us into our vehicle and on our way.
March 13, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Jens, Thank you for your review of our Orlando location. I am delighted to hear you received great customer service from Jorge. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Michelle was a big help and got us a…
Michelle was a big help and got us a very nice car until April 8th
March 12, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Martin, Thank you for your review of our Las Vegas location. I am delighted to hear you received great customer service from Michelle. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
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Do not rent with ACE!!!!
Online the price was $98 without tax I get there and they don’t have the vehicle so basically they upgraded me and I had to pay for the upgrade then they forced you to get insurance. I paid that too. My total was 460 for three days. I leave the place I catch a flat tire I pay to get that repaired and when I get back, I explained that to them and they tell me it’s not covered by their insurance. It is my responsibility and charge me another $296. The receipt had all these fees that no one ever told me about. I contact them they gave me another person to contact Dave Cook who is another scammer! My husband is a mechanic and this man tried to tell me that the tire isn’t repairable meanwhile I drove the vehicle for the remaining 2 days after I rented it with no issue. This company is a SCAM they rent you a vehicle force insurance on you and the insurance doesn’t cover anything at all!!!! Save your money and rent somewhere else! I wish I had read these reviews sooner!
March 8, 2026
Unprompted review
I had a awesome experience with…Michelle
I had a awesome experience with Michelle. She was very nice and helpful with my rental.
March 12, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Sylvia, Thank you for your review of our Las Vegas location. I am delighted to hear you received great customer service from Michelle. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Horrible experience being charged after…
Horrible experience being charged after we checked out car. At check out we were told car is all ok, only to be charged around £500 few days later for damage. BTW the damage were dots looking like dirt, that were not brought to our attention on check out and were also present on photos from previous user. This is not an honest company. Looks like we will need to go through credit card company. Waste of time and unnecessary stress and frustration! DO NOT RECOMMEND THEM.
February 20, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Ka, Thank you for taking the time to share your experience. I understand how frustrating damage claims can be, especially when they result in unexpected charges. Unfortunately, these claims can only be handled by the location’s claims department. However, if you would like us to review your case to ensure everything was handled properly, please reach out to us at customercare@acerentacar.com with your reservation details. -Emily
Michele was very thorough provided…
Michele was very thorough provided great customer service.
March 11, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Donovan, Thank you for your review of our Las Vegas location. I am delighted to hear you received great customer service from Michele. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
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Daniel was incredibly helpful and…
Daniel was incredibly helpful and courteous with the check out process for our Rental. He explained everything in full detail so we didn’t have any unexpected costs.
March 8, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Sara, Thank you for your review of our Denver location. I am delighted to hear you received great customer service from Daniel. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Clinton was amazing!
Clinton was amazing!! He made this car rental the smoothest transaction ever! Ace has a variety of cars to choose from along with fast, friendly and knowledgeable service. ;)
March 9, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Sarah, Thank you for your review of our Las Vegas location. I am delighted to hear you received great customer service from Clinton. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Izzy and Doni is the best they’re…
Izzy and Doni is the best they’re outstanding
March 9, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Hailey, Thank you for your review of our Las Vegas location. I am delighted to hear you received great customer service from our agent. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
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Michele is amazing
Michele helped us greatly to have a great trip in Las Vegas! Thank Michele!
March 9, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Hailey, Thank you for your review of our Las Vegas location. I am delighted to hear you received great customer service from Michele. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
Esteban was very professional and…
Esteban was very professional and friendly and made the car rental process super easy!! 😇
March 7, 2026
Unprompted review
Reply from ACE Rent A Car
Hello Marissa, Thank you for your review of our Denver location. I am delighted to hear you received great customer service from Esteban. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
My customer service rep was Daniel in…
My customer service rep was Daniel in Aurora, Colorado. He was great. Very knowledgeable and helpful. He got me the best deal possible and was very friendly!
March 1, 2026
Unprompted review
Reply from ACE Rent A Car
Hello S M, Thank you for your review of our Denver location. I am delighted to hear you received great customer service from Daniel. I appreciate the positive feedback and hope to see you again soon at one of our many ACE locations. If you’re not an ACE member already, I recommend signing up for free at https://acerentacar.com/Member/Rewards to earn points on rentals that you can use toward future trips. -Emily
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