ACES Eye Clinic Reviews 

I wasn't impressed with the admin staff at the Cambridge clinic. They didn't appear professional and when I initially arrived for my pre-assessment I was told I was too early even though they asked me to go 30 mins early (which I did). I was sent away for an hour. I then was kept waiting for about 2 hours and overheard a patient being told they were running late. Why didn't anyone have the decency to explain this to me? Overall I wasn't impressed. Before this my appointment had been rearranged a couple of times. Three days before my surgery I was told, again, it had to be changed. I decided to have my surgery elsewhere via a different optician.

The whole place was clean and peaceful staff were polite and friendly

I have never been messed about so much by so few!!
sent for the same assessment twice.
Then having to wait 2years and still no procedure done, but they were very nice about it Ha Ha

The appointment system was very quick. The service was excellent. The staff made you feel at ease right through the process.

Excellent service from start to finish! Fully recommended 10/10. Thank you team.

I was kept waiting over an hour after my appointment time, people that arrived well after me all went in first, which frustrated me,when I was told I was next I still waited for another 20 miinutes despite the clinician having no one in with her.
The treatment I got was no differance from Specsavers who referred me there so it was a complete waste of my time

From my very first appointment I was treated very well I felt somewhat apprehensive as not sure what would happen, but I was soon put at ease. I needed cataract operation in both eyes and was given those appointments before I left. These were most successful and I have yearly checkups for my macular degeneration which was yesterday and all good. The world is a much brighter place since this and I'm very grateful Ty.

I was very impressed by ACES attention to detail, from friendly efficient staff, cleanliness of areas and a pain free operation on both occasions, the follow-up phone appointment was punctual and useful in relation to my questions. I would definitely recommend them.

Had laser treatment at ACES in Dartford. Extremely helpful and friendly staff and couldn’t recommend them enough was there less than an hour.

Appointment provided very quickly good location with easy parking. Reception and all rooms very clean and tidy, all staff very friendly and efficient.

Excellent service from everyone. Was also pleased with how quickly I got my appointment after referral from Specsavers. Thank you

Excellent experience. They were very quick to make appointments and they move you through he system very quickly, yet smoothly informing you clearly along the way.

Having been kept waiting treading water by various Moorfields centres for nearly 20 years to have my cataracts removed, I can't tell you how much a breath of fresh air this was.

Firstly I could not believe how quickly I was offered an appointment following my appointment with the Optician. The treatment I received was excellent. Staff were kind thoughtful and friendly and put me at ease. I only waited about 5 minutes before being called in to see the clinician. I cannot speak highly enough of my visit.

I waited about an hour to be seen and was not impressed with care and advice given. I left the appointment with doubts and general feeling of disappointment. I also made travel arrangements so as to not drive to the appointment but it turned out that this was not needed.

Had an appointment for the "virtual glaucoma " clinic at which I had a number of eye tests by a Health Assistant. She was polite enough but called me "darling"several times which I find inappropriate as an older woman. She did apologise when I asked her not to do this.
I was told someone would call me in a few days to discuss the results but I would have preferred to speak to an opthalmology on the day.I expect this is a cost cutting measure which is a sign of the times unfortunately.

They let you know what they are planning to do, and they keep you up to date .

I was referred from opticians to Aces Dartford...for a cataract Op... after lots of tests they asked if i had any questions and i said because i get vertigo if i lay flat..could i have a thin pillow under my head...they said no because the equipment is all fixed in place..also because i get vertigo they couldn't do it and would refer me to QM hospital because they can do it in a Dentist type chair....they said i should hear from hospital in 1 month and op done within 3 months.... because ive had other problems since..one being broken elbow.... I have not thought about the fact i have not heard from hospital and its past 4 months..now ive checked and they haven't received any referral from Aces...Ive phoned Aces and they are looking into it..so they obviously didn't refer me

Update...Ive phoned Queen Marys Hospital to check on my new referal ...as I was assured by Aces central office that they would make a proper referal now.....well the lady at QM hosp...checked ..at first she couldnt find anything and then she found a referal that was made for me to Anglesea clinic?? neither of us had heard of it..then she saw that it had been cancelled?? so now I have to go back to specsavers who originally refered me to Aces....and Queen Mary's told me once Im referred I wont get my first appointment till next year ..Im 77 and very angry

I would like an appointment for eyes clinic Wisbeach you were supposed to email or phone me one

Prompt, friendly, courteous and efficient.

The eye tests @ The Avenue, Southampton was efficient & staff were lovely. The follow-up telephone consultation was a voicemail, so no opportunity to ask questions. This was very disappointing & does not match up with my expectation of what a telephone consultation should consist of.