Kind and helpful staff. Skilled surgeon. A week after surgery I am doing fine. Clients should be warned about accessibility problems at the Cambridge clinic. Vehicles can't reach the clinic. Clien... See more
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Review summary
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Easy car parking. Staff are friendly and efficient. Pre assessment is thorough and a date for surgery if needed arranged there and then. On the day again staff attentive and give all information neede... See more
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The complete experience from walking in to Milton keynes clinic, to consultation and with a full indepth report was absolutely spot on. I could not fault any part of the experience. I sh... See more
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I can't praise the staff at ACES Eye Clinic at Norfolk House, Milton Keynes highly enough. All the staff were truly amazing from start to finish. Very professional, efficient and friendly. My mother... See more
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Company details
Written by the company
ACES, founded in 2005, is a pioneering independent provider of NHS eye care services in the community. Supporting the NHS, whilst providing patients with the highest standards of clinical care from expert consultant ophthalmic surgeons.
Contact info
Cromwell Road, PE14 0SN, Wisbech, United Kingdom
- 0333 188 2937
- aceseyeclinic.enquiries@nhs.net
- aces-eyeclinic.co.uk
4.3
Excellent
259 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 61% of negative reviews
Typically takes over 1 month to reply
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Easy car parking great experience
Easy car parking. Staff are friendly and efficient. Pre assessment is thorough and a date for surgery if needed arranged there and then. On the day again staff attentive and give all information needed yet ready to answer anything you can think of. Actual surgery in my case was approximately 10 mins. No pain, sent home with drops and an eye shield for night time although l brought my own self adhesive ones from amazon which stop you accidentally rubbing your eye in ya sleep. An amazing experience and at l day since op things are much clearer.
August 7, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you so much for taking the time to share such a detailed review! We’re delighted to hear that you had such a positive experience from your initial assessment through to your surgery and aftercare.
It’s wonderful to hear that our team kept you well informed, answered your questions, and made you feel comfortable throughout the process. We’re especially pleased that you’re already noticing such a clear improvement in your vision just one day after your procedure!
We’ll be sure to share your kind feedback with the team. We wish you all the very best with your continued recovery and new vision!
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The receptionist was miserable …
The receptionist was miserable and not helpful, the rest of the staff were very pleasant.
August 7, 2026
Unprompted review
Reply from ACES Eye Clinic
Many thanks for providing your review. We welcome all forms of feedback, and we are sorry to learn of your dissatisfaction, which is not a view shared by the vast majority of our patients.
We would like to reflect with the members of staff involved with your recent experience in an effort to better understand those events, and to ensure that appropriate learnings are taken wherever they are identified. However unfortunately, from the information you have provided, I have been unable to locate your record to do so.
If and when convenient to yourself, in order to discuss your concerns with a member of our team, we would invite you to call us on 0333 188 2937. Alternatively, you can provide us with more information via email by sending it to aceseyeclinic.enquiries@nhs.net
My experience with Aces Nottingham.
My experience with Aces Nottingham is one of complete satisfaction. I was a nervous first time patient and found that my fear of the unknown was very soon eased. The staff are all excellent and the quality of care is first rate. The surgeon who carried out my cataract surgery was excellent and very professional with a caring attitude. I will soon be having further surgery and am confident that Aces Nottingham will again provide a good outcome.
August 1, 2026
Unprompted review
Reply from ACES Eye Clinic
Hi Phil, thank you for your kind and thoughtful review. We’re pleased to hear that our team helped put you at ease and provided such a high standard of care. We really appreciate your trust in the team and wish you all the best with your upcoming surgery.
I came away having confidence and a good understanding of the procedure ahead. the
For me, Wisbech was a great option as out of town and easily accessible. Inside was welcoming and the staff very professional and knowledgeable. I haven`t had surgery yet but I have confidence in the staff and understand what to expect on the day. The patient information booklet is excellent
August 6, 2026
Unprompted review
Reply from ACES Eye Clinic
Hi Barbara, Thanks for your kind words. We are happy to hear our staff made you feel confident. We look forward to seeing you soon !
Fantastic and amazing experience
I can't praise the staff at ACES Eye Clinic at Norfolk House, Milton Keynes highly enough. All the staff were truly amazing from start to finish. Very professional, efficient and friendly. My mother, Maria Grazia Palmiero had Laser cleaning (YAG Capsulotomy) on Thursday 9th July in both eyes.
Akram and Andri carried out the consultation/procedure. They were very knowledgeable, kind and caring. The attention to detail was excellent.
My mum was given very clear advice on how to look after her eyes after the procedure. Highly recommend. Thank you for everything you did for my mother.
July 9, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you so much for taking the time to share such wonderful feedback on behalf of your mother. We’re delighted to hear that she had such a positive experience.
It’s fantastic to know that Akram and Andri provided knowledgeable, kind, and attentive care throughout her consultation and YAG Capsulotomy procedure. We’re especially pleased that the advice and support she received made her feel well looked after from start to finish.
Your recommendation means a great deal to us, and we’ll be sure to pass your kind words on to Akram, Andri, and the rest of the team, they’ll be delighted to hear your feedback.
Thank you once again for your thoughtful review, and we wish your mother a smooth recovery.
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Very professional excellent clinic
Very professional excellent clinic , the staff were the best , polite, attentive , reassuring best care . Surgery great . 10/10
August 1, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you so much for your fantastic feedback! We're delighted to hear that you had such a positive experience with us. It's wonderful to know that our team made you feel well cared for with their professionalism, kindness, and reassurance, and that your surgery went so well.
From initial referral to treatment was…
From initial referral to treatment was a surprisingly short time. The service and care was great throughout the whole process. I would certainly highly recommend ACES to family and friends.
July 29, 2026
Unprompted review
Reply from ACES Eye Clinic
Hi Alan, Thanks for taking the time and share your comment. We are glad to hear you had such a great experience with our process. We value your recommendation.
Everyone was efficient
Everyone was efficient, kind and friendly. I was in and out in an hour.
July 27, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for your lovely review! We're delighted to hear you found our team efficient, kind, and friendly, and that your visit was smooth and completed within an hour. We really appreciate your feedback and look forward to welcoming you again soon!
Professionalism of a high order.
Professionalism of a high order.
All staff very well motivated.
Felt in safe hands.
July 27, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for your kind review! We're delighted to hear you experienced such a high level of professionalism. We really appreciate your feedback and look forward to welcoming you again in the future.
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Excellent experience.
Excellent service,and professional and friendly staff.
July 24, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for your positive review! We really appreciate your feedback.
Initial assessment was in Wilmslow
Initial assessment was in Wilmslow , a convenient place from my home. ,
The procedure was to be in Manchester. This is a very busy area but they do have a private car park.
Staff were all helpful and I felt safe.
I was initially told 8-30am by letter and text but later by phone told 8am. After initial tests I was lead to a waiting room and remained there for almost 2 hours. The preparations then took only a few minutes and it was found I could not remain still when drops (8 sets) were administered and the procedure stopped. I am please they took a safe decision with my eyes.
July 24, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for taking the time to share your experience and for your kind comments about our team.
We're pleased to hear you found the Wilmslow location convenient and that our staff made you feel safe and well supported throughout your visit, however, we are sorry to hear of the wait you faced in the clinic.
If you would like to discuss anything further with a member of our team, we would invite you to call us on 0333 188 2937. Alternatively, you can provide us with more information via email by sending it to clinicalservices@aces-eyeclinic.co.uk
Cataract Surgery
I can't praise the staff at ACES Eye Clinic in Wisbech highly enough. I had my left eye surgery on 10th July and my right eye today 17th July. The nurses were amazing, professional, efficient,calm, reassuring and friendly. Mr Byard carried out both procedures. A lovely man, again calm and reassuring.
My first procedure was on the day after the air-conditioning had broken down, it was an extraordinarily hot day, there was a full compliment of staff working flat out before having to close early due to the temperature in the theatre reaching 40°, and still the staff were upbeat and cheerful.
Throughout the whole experience I felt calm and relaxed. Thank you to the lovely staff of this immaculate clinic.
July 17, 2026
Unprompted review
Reply from ACES Eye Clinic
We're thrilled to hear that you're so happy Sally, and the team in Cardiff will love reading your review. We'll make sure we pass your kind words on to the team.
Very proffesional in dealing with my…
Very proffesional in dealing with my surgery, did have to wait 6 weeks before having surgery, when their marketing material states 2 - 4 weeks waiting time.
Otherwise fine
July 15, 2026
Unprompted review
Reply from ACES Eye Clinic
Glad to hear you're happy with the service Bryan, and we certainly take all feedback on board. If you need anything at all moving forward, please don't hesitate to let us know.
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Professional services - ACES
I was very appreicated with the services provided, Medicial or non-medical staff are professional. Greetings at the reception was excellent. Then, I was guided to follow some clear instructions to complete the pre-assessment and surgery. The whole process made you clam and all will be done for you.
July 9, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you so much for taking the time to share your experience. We are incredibly grateful for your kind words regarding both our medical and non-medical teams, as well as our reception staff.
Providing a calm, supportive environment and clear guidance throughout the entire care process is always our top priority. Knowing that you felt well-cared for from the moment you arrived through to your procedure means a great deal to all of us.
We appreciate your trust in our services and wish you a smooth and speedy recovery.
Great service
I was very impressed with the service I was given at Aces - Chelmsford.
Friendly receptionist when I arrived and was taken in for some X-rays by a lovely girl called Jess. She made me feel at ease.
Vikram was great too who looked at my eyes.
July 9, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you so much for taking the time to share your review! We are delighted to hear that you were impressed with the service you received.
Our team aims to make every visit as comfortable and welcoming as possible, so it is wonderful to know that you were put at ease from the moment you arrived. We truly appreciate your kind words about the thorough care provided during your imaging and examination.
Thank you for choosing us for your eye care!
Very reassuring and made me assured
I was impressed with the way I was made to feel comfortable everything was explained professionally and reassuringly
I am very pleased with the outcome 10 out of 10
June 30, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you for sharing your feedback. We are delighted to hear that you were made to feel comfortable and that everything was explained in a professional, reassuring manner. Achieving a 10 out of 10 experience is always our goal, and we truly appreciate your kind words about your outcome.
Excellent staff and a feeling of care from when I entered the building.
From the moment I entered all of the staff were engaging and friendly. The whole process was explained with patience and care. Highly recommended.
June 25, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you so much for this wonderful feedback. We are thrilled to hear that our team made you feel welcome and took the time to guide you through the process with care.
Providing a supportive and clear experience is always our top priority. We truly appreciate your recommendation.
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The best treatment
I’ve had the best care recently for a cataract operation. The team are so professional and kind . Thankyou very much .
June 22, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you so much for taking the time to share your review!
We are absolutely delighted to hear that you received the best care during your recent cataract operation. Providing a professional and kind experience is incredibly important to us, and we will be sure to pass your lovely thank you along to the entire team!
Cataract
I was referred by my optician as he discovered a cataract. I chose Fakenham Aces as I had had the other eye done there.
I can highly recommend them, everyone helpful,respectful and efficient.
June 22, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you so much for taking the time to share your review!
We are delighted to hear that you had another great experience with us for your second procedure. It is wonderful to know that you found our team helpful, respectful, and efficient throughout the process.
Thank you for choosing us again and for your highly valued recommendation!
Was impressed on how quick and easy…
Was impressed on how quick and easy operation was. staff nurses surgeons are very nice and polite and put your ease.
June 22, 2026
Unprompted review
Reply from ACES Eye Clinic
Thank you so much for leaving your review!
We are delighted to hear that you received such friendly, and helpful service during your visit to us. Positive experiences are what we strive for, and we appreciate you sharing your experience!
If there is anything that could have made your experience 5-Star, please let us know by contacting our team via aceseyeclinic.enquiries@nhs.net
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