A&C Hamilton Musical Instruments Reviews 1,848

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive product knowledge, helpfulness, and friendly demeanor, often highlighting their patience in explaining details to both novices and experienced musicians. Many people appreciate the personalized approach and the excellent customer service received from initial inquiries through to after-sales support. Consumers frequently commend the smooth purchasing process, prompt delivery service, and the quality of the products. The company is often recommended for its reliable service and the valuable advice provided by its team.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their knowledge, helpfulness, and... See more

Product

Reviewers highlight positive aspects of the product, consistently expressing satisfaction with their... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the knowledgeable... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the very fast and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

If all music shops would give half the quality service these people give the music world would benefit greatly.No problem to small and EXPERTLY given from beginners to advanced musicians.What a relief... See more

Rated 5 out of 5 stars

Refreshing to talk to people who are musicians first and not pushy salesmen. I spoke to three different guys all of whom couldn't have been any more helpful or patient. I am a complete novice and the... See more

Rated 5 out of 5 stars

From first enquiry to delivery of my new Yamaha MODX M keyboard, the whole sale went very smoothly, any questions answered promptly. As always, the guys at Hamiltons were knowledgeable on their produ... See more

Rated 5 out of 5 stars

I recently visited A&C Hamilton with a fairly clear idea of the keyboard I wanted to buy. However, after a chat with Keith in the showroom, it quickly became apparent that what I thought I needed... See more


Company details

  1. Musical Instrument Store

Information provided by various external sources

A & C Hamilton Musical Instruments has been established for 30 years. We bring you all the top brands at the best prices. All our staff are musicians with a huge amount of product and performance knowledge. We're all really friendly and ready to help you find what you need.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Yamaha keyboard purchase

Have purchased keyboards here on a couple of occasions now...always a very prompt company to deal with via phone or email..always happy to have a chat or demo an instrument if you ask them...nice showroom with plenty of stock also👌👍

January 31, 2026
Advertisement
Rated 5 out of 5 stars

Had a great range of products with the…

Had a great range of products with the knowledge and experience to guide me to the right decision
Staff were very professional and courteous and I was free to try as many products without pressure to make sure.
Shops of this quality should be supported in these days of online competitors.

April 9, 2026
Rated 5 out of 5 stars

Callum always goes out of his way to…

Callum always goes out of his way to help, advise and generally make your visit to the store as great an experience as possible. Nothing is too much trouble and he has given me loads of help setting up my Helix Stadium and even built me a killer preset. Top man, great shop.

April 6, 2026
Advertisement
Rated 5 out of 5 stars

Great Service

Ordered Nord Stage 4. The price was competitive. Communication was top notch especially when there was an issue with stock. I was briefed.
Very good company, will buy from them again.

January 12, 2026
Advertisement
Advertisement
Rated 5 out of 5 stars

Excellent service once again from the friendly team at Hamiltons

Excellent service once again from the friendly team at AC Hamilton.

I've just bought my third keyboard from them (Yamaha MODX M8), with a relationship going back over 10 years.

They allow extended playing of their keyboards in the store, (with headphones so no one else can hear your playing!)

They don't put pressure on you to buy, and provide good trade in prices for your old keyboard.

The buying process is efficient and straight forward and you know that you can always contact them for technical help (from Keith) if you get stuck.

I'm more than happy with my most recent purchase but if I decide to get a new keyboard in future then I know where I'm going to go.

January 13, 2026
Rated 5 out of 5 stars

Helpful staff

Helpful staff, and it was great for my 10 year old guitarist to be able to try out a number of instruments before making a sensible choice.

January 13, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look