Achieve  Reviews 

13,096
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,140 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and patient staff for making the loan application and debt consolidation process exceptionally smooth and stress-free. People appreciate the high level of support, noting that representatives are always available to answer questions, guide them through every step, and provide clear financial options. Some reviewers were not happy with the communication, mentioning concerns about loan options or encountering dismissive and unprofessional behavior from a few agents. A few individuals also reported difficulties accessing online dashboard accounts and managing specific payment terms along the way.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting professional,... See more

User experience

Clients share positive opinions on user experience, describing the process as smooth, straightforward, and... See more

Payment

Users describe ambiguous interactions with payment, with consumers praising quick processing times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have had loans with Achieve for several years now and have been very happy with their service offers and customer service. We just refinanced and consolidated a new loan with them today and are eve... See more

Company replied

Rated 5 out of 5 stars

My experience was 'all star plus' Steven Droege was very patient will my availability, then once connected the Heloc Application for debt consolidation was easy to fill out. We had a bump in the road... See more

Company replied

Rated 5 out of 5 stars

We've had a few medical issues over the last 2 years that ended up compounding and caused us to max out several credit cards. The payments became hard to keep up with and because the utilization was h... See more

Company replied

Rated 5 out of 5 stars

Melanie provided exceptional service throughout my loan process. She was knowledgeable, friendly, and always available to answer my questions. She carefully explained my options and helped me find the... See more

Company replied


Company details

  1. Non-Bank Financial Service

About Achieve

Written by the company

Achieve logo

Achieve is a leading digital personal finance company built to help everyday people like you get on, and stay on, the path to a brighter financial future. We offer personal loans, home equity lines of credit, debt solutions, and smart money tools and education to help single parents, entrepreneurs, newlyweds, underemployed people and so many more thrive financially. Through innovative tech, intelligent analytics and most importantly, an empathetic human touch, we deliver personalized money solutions built around you, for you. Make today the day you consolidate high-interest debts, free up extra cash and move forward in a life-changing way. Over the past twenty years, Achieve has served over 1.5M members, helping resolve $20B in debt and making over $13B in loans.

Learn more about:

Life after debt starts at Achieve

Achieve profile image

Achieve.com (NMLS #138464), Achieve Loans, Achieve Personal Loans, and Freedom Debt Relief are separate operating subsidiaries of Achieve Company. Debt settlement is available through Freedom Debt Relief (NMLS #1248929). Personal loans are available through Achieve Personal Loans (NMLS #227977) originated by Cross River Bank, a New Jersey State Chartered Commercial Bank, and may not be available in all states. Home Equity loans are available through Achieve Loans (NMLS #1810501). All loan and rate terms are subject to eligibility restrictions, application review, credit score, loan amount, loan term, lender approval, credit usage and history.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.7

All reviews

(13,096)

1,118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Celeste was very responsive to all my…

Celeste was very responsive to all my enquiries and prompt as well. She was both professional and personal and gave the impression she knew exactly what she was doing. I would recommend her highly to other clients.

November 11, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hi Debby,
We are glad to hear that you had such a positive experience and received prompt, professional, and attentive service. It is wonderful to know that you felt well-supported throughout your interactions and that you would highly recommend these services to others. Thank you for sharing your feedback with us.

Rated 5 out of 5 stars

Joseph was very knowledgeable and…

Joseph was very knowledgeable and helpful. He made everything easy.It was a pleasure doing business with him.

November 11, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hi Lisa,
We are pleased to hear that your representative was highly informative and made the entire transaction smooth and straightforward. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Had a great meeting with Glenn O’Toole…

Had a great meeting with Glenn O’Toole who explained some benefits and savings. Appreciated his time and attention to the details.

November 11, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hi Jim,
We are pleased to hear that your meeting was helpful and that you received clear explanations regarding your options. Thank you for appreciating the careful attention to detail during your conversation.

Rated 5 out of 5 stars

Achieve have been very helpful and…

Achieve have been very helpful and kind. I would recommend them for whatever finiancial needs.

November 11, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hi Donna,
We are so glad to hear that our team was helpful and kind during your experience. Thank you for taking the time to share your positive feedback and for recommending our services to others.

Rated 5 out of 5 stars

Joseph Ambagis went the extra mile for…

Joseph Ambagis went the extra mile for me and was so amazing. He is an asset to your company. Very personable as well! Thank you so much!

November 10, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hi Kimberly,
We're so glad to hear that our team member went above and beyond for you. We appreciate you highlighting their personable approach and dedication to providing excellent service. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Very patient and extremely helpful

Very patient and helpful narrowing my consolidation choices. Made sure all of my priorities were top consideration. Extremely good staying in contact through the whole process.

November 5, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hi Vanessa,
Thank you for sharing your experience. We are glad to hear that you received patient and helpful guidance while exploring your consolidation options, and that your main priorities were kept at the forefront. It is great to know that consistent communication was maintained to support you throughout the entire process.

Rated 5 out of 5 stars

The help i needed

Process was smooth and everyone is easy to talk to and very helpful. I’m happy

November 4, 2026
Achieve  logo

Reply from Achieve

Hi Akiem,
We are so glad to hear that you had a smooth experience and found our team helpful and easy to communicate with. Thank you for sharing your positive feedback.

Rated 5 out of 5 stars

Excellent.!!

November 10, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hello,
Thank you for the wonderful feedback! Our team works hard to deliver the best experience possible, and we truly appreciate your support.

Rated 5 out of 5 stars

Chris was very helpful

Chris was very helpful. He took his time to talk to us and explain everything to us and he was able to help us complete the process with ease. Thanks Chris

November 10, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hi John,
We are pleased to hear that you received patient assistance and that the entire process was completed with ease. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Sherri Dewitt was exceptional in…

Sherri Dewitt was exceptional in helping us in everyday navigate our loan process

November 10, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hi Sherry,
We are so pleased to hear that you received such exceptional support and guidance throughout your loan process. Thank you for taking the time to share your positive experience with us.

Rated 1 out of 5 stars

AVOID!! They don't pay their staff.

I did some SEO work for this company and have not received payment. If they don't pay the people who work for them I wouldn't trust them with financial advice! Avoid at all costs. I am a mother and have children to feed - pay your freelancers!!

November 10, 2026
Unprompted review
Rated 5 out of 5 stars
Achieve  logo

Reply from Achieve

Hi CJW,
Thank you so much for the kind words! We’re thrilled to hear you had a great experience with our team.

Rated 5 out of 5 stars

Ashley from Achieve was one of the…

Ashley from Achieve was one of the kindest people I've spoken to on the phone, in this industry or any other. Really great process and quick.

November 6, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hi Aaron,
We are so glad to hear that you had such a positive experience speaking with our representative. It is wonderful to know that the process was both quick and straightforward for you. Thank you for taking the time to share your feedback with us.

Rated 5 out of 5 stars

Tasha Campas was amazing and…

Tasha Campas was amazing and accommodated me as I was working. She made things as easy as possible for me! She is a great asset to your company! Thank you for all you did for me!

October 30, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hi Lisa,
We are so glad to hear that our team member was able to accommodate your schedule and make the process as easy as possible for you. We appreciate you taking the time to share your positive feedback about your experience!

Rated 5 out of 5 stars

Awesome great yes

January 31, 2026
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Reply from Achieve

Hi Ben,
Thank you for the fantastic feedback! We're thrilled you had a great experience, and we truly appreciate your support

Rated 5 out of 5 stars

Leonardo stayed engaged throughout the…

Leonardo stayed engaged throughout the whole process and made it as painless as it could be.

November 6, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hi Lee,
We are pleased to hear that our team member kept you well-informed and made the entire process as smooth and stress-free as possible. Thank you for sharing your positive feedback with us.

Rated 5 out of 5 stars

Celeste Ley was very helpful in…

Celeste Ley was very helpful in assisting me get the information needed. She was patient with me and never rushed me. And the approval was much quicker than the others I have worked with.

October 31, 2026
Achieve  logo

Reply from Achieve

Hi Samuel,
We are glad to hear that you had a positive experience obtaining the information you needed. It is wonderful that the process was patient, unhurried, and completed much faster than your previous experiences. Thank you for sharing your feedback with us.

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