Achieve  Reviews 

12,957
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and knowledgeable staff for guiding them smoothly through personal loan and debt consolidation processes. People consistently state that customer service is truly exceptional, explaining that representatives go above and beyond to make complex financial situations straightforward and easy to manage. Some reviewers were not happy with communication, noting persistent difficulties in reaching assigned agents or receiving timely responses when urgent questions arose. Consumers also experienced occasional challenges regarding unexpected payment concerns or rigid administrative policies during difficult personal financial circumstances.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing loan officers and representatives as... See more

Customer service

Clients share positive opinions on customer service, frequently praising representatives for being extremely... See more

Service

People report positive experiences with service, frequently highlighting efficient and knowledgeable... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how quick,... See more

Payment

Consumers find payment experiences to be mixed, as many reviewers highlighted smooth setups, manageable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tracy Barrios was absolutely amazing, I cannot recommend her enough. Knowledgable, personable, transparent and exceptional at her job. After months of receiving countless spam calls and getting nowher... See more

Company replied

Rated 5 out of 5 stars

Tina Valdez helped my husband and I through the process of getting a personal loan. Tina was knowledgeable, efficient in gathering all documents needed and very personable. The entire process was easy... See more

Company replied

Rated 5 out of 5 stars

Financial Representative, Curtis, assisted me through my Achieve experience. He is polite and knowledgeable in finance. He took time with me to determine what was best for me to do financially. Everyt... See more

Company replied

Rated 5 out of 5 stars

Achieve Loans has been exceptional to work with. Cody Sorells and Alejandro Torres were super communicative and helpful. This is the second time I’ve worked with both of them and they’ve are far super... See more

Company replied


Company details

  1. #93 of 263 best companies in Non-Bank Financial Service

About Achieve

Written by the company

Achieve logo

Achieve is a leading digital personal finance company built to help everyday people like you get on, and stay on, the path to a brighter financial future. We offer personal loans, home equity lines of credit, debt solutions, and smart money tools and education to help single parents, entrepreneurs, newlyweds, underemployed people and so many more thrive financially. Through innovative tech, intelligent analytics and most importantly, an empathetic human touch, we deliver personalized money solutions built around you, for you. Make today the day you consolidate high-interest debts, free up extra cash and move forward in a life-changing way. Over the past twenty years, Achieve has served over 1.5M members, helping resolve $20B in debt and making over $13B in loans.

Learn more about:

Life after debt starts at Achieve

Achieve profile image

Achieve.com (NMLS #138464), Achieve Loans, Achieve Personal Loans, and Freedom Debt Relief are separate operating subsidiaries of Achieve Company. Debt settlement is available through Freedom Debt Relief (NMLS #1248929). Personal loans are available through Achieve Personal Loans (NMLS #227977) originated by Cross River Bank, a New Jersey State Chartered Commercial Bank, and may not be available in all states. Home Equity loans are available through Achieve Loans (NMLS #1810501). All loan and rate terms are subject to eligibility restrictions, application review, credit score, loan amount, loan term, lender approval, credit usage and history.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

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4.7

All reviews

(12,957)

1,110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you¡!!!!!!!!!!!!!!

Thank you¡!!!!!!!!!!!!!!

January 31, 2026
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Reply from Achieve

Hello John,
We're thrilled to see your review! We look forward to seeing your continued success in becoming debt-free.

Rated 5 out of 5 stars

My experience was fantastic

My experience was fantastic. The communication and clarity of the advisor was top notch. It was quick and painless.

September 22, 2026
Unprompted review
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Reply from Achieve

Hello Catherine,
We're so happy to hear that your experience was fantastic and that our advisor provided top-notch communication and clarity. We appreciate your positive feedback!

Rated 5 out of 5 stars

Great service again!

This is the second time we have used Achieve! Celeste Ley was integral in us coming back! She made great recommendations and ultimately found a rate that was better than before & we got what we needed! She is fantastic to work with! Highly recommend!

September 11, 2026
Unprompted review
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Reply from Achieve

Hello Christine,
We're so glad to hear that your second experience with us was excellent! Our team is committed to customer satisfaction, and your review confirms we’ve hit the mark. Thank you!

Rated 5 out of 5 stars

Action Plan to goals...

Not only is the loan process easy and quick, but Achieve's customer representatives are spot on. David Ciric was pleasant and patient. He walked me through all of the steps, explaining everything in detail along the way. I walked away with more than a loan but an action plan to reach my final goal. Thank you David & Achieve!!

September 23, 2026
Unprompted review
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Reply from Achieve

Hello Holli,
We are so pleased to hear about your positive experience with us. It's wonderful to hear that David was able to provide such clear explanations and help you develop an action plan to reach your goals. Thank you for your kind words!

Rated 5 out of 5 stars

It was great and very quick

It was great and very quick. I’m super busy and Chris didn’t waste my time. He answered my questions and understood what I wanted and was upfront about the whole process.

September 24, 2026
Unprompted review
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Reply from Achieve

Hello Farah,
We're so glad to hear that the process was quick and efficient for you. It's wonderful that your questions were answered and you felt comfortable with the transparency of the process.

Rated 5 out of 5 stars

Traci was an absolute gem

Traci was an absolute gem! I am so lucky to have had the pleasure of her assistance!

September 24, 2026
Unprompted review
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Reply from Achieve

Hello Eric,
We're so happy to hear you had such a wonderful experience! We appreciate your kind words and positive feedback.

Rated 5 out of 5 stars

Chris Mitchell was amazing to work…

Chris Mitchell was amazing to work with. He gave options, and when one didn’t work he found a loan that would. He explained everything step by step. I didn’t have to wait hours or days to get a response. Grateful for his help in a temporary struggling situation.

September 23, 2026
Unprompted review
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Reply from Achieve

Hello Andrea,
We're so glad to hear about your positive experience! It's wonderful to hear that Chris provided options and found a suitable loan, explaining everything clearly. We appreciate your kind words during a challenging time.

Rated 5 out of 5 stars

My experience was easy and smooth

My experience was easy and smooth, the only problem was when my wife tried to get the loan process, the rep wanted to speak with me once I came home. But other than that , everything went fast and smoothly.

September 16, 2026
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Reply from Achieve

Hello Monica,
We're glad to hear your overall experience was smooth. We understand your wife's loan process presented a slight hurdle, and we appreciate you bringing this to our attention. We value your feedback.

Rated 5 out of 5 stars

Outstanding Service

I am writing to enthusiastically recommend Collin Halverson for his outstanding service as a Loan Consultant at Achieve Personal Loans.

Throughout my experience working with Collin, he demonstrated exceptional professionalism, responsiveness, and clear communication. He took the time to explain every detail clearly, answered all of my questions, and made the entire loan inquiry and application process smooth and stress-free.

Collin’s dedication to providing top-tier customer care and his commitment to helping clients achieve their financial goals genuinely set him apart. I highly recommend Collin and Achieve Personal Loans to anyone seeking reliable and high-quality financial guidance.

Sincerely,

LGB

September 16, 2026
Unprompted review
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Reply from Achieve

Hello Lynn,
We are incredibly grateful for your enthusiastic recommendation. It's wonderful to hear that Collin provided exceptional service, making your loan process smooth and stress-free. We appreciate you recognizing our commitment to client success.

Rated 5 out of 5 stars

Chris Mitchell was extremely helpful

Chris Mitchell was extremely helpful, informative, and supportive through the entire process.

September 22, 2026
Unprompted review
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Reply from Achieve

Hello Karen,
We're so glad to hear that Chris was helpful, informative, and supportive throughout your experience. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Melissa Harold was awesome

Melissa Harold was awesome! She was very pleasant and made the whole experience and process easy. She walked us through everything. I would highly recommend Achieve for all you loan needs. Thank you Melissa!

September 21, 2026
Unprompted review
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Reply from Achieve

Hello Candy,
We're so glad to hear about your positive experience and that the process was easy! It's wonderful that Melissa was pleasant and walked you through everything. We appreciate your high recommendation for all loan needs.

Rated 1 out of 5 stars

Took my money

Started filling out paperwork, then told the representative we did not want to go through with the program. They were rude then, but said we wouldn’t be in the program, then took $780 out of our checking account.

September 5, 2026
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Reply from Achieve

Hello Tyler,
Thank you for sharing your feedback; we take this seriously. An account specialist will be in touch shortly so we can better understand how we can assist you.

Rated 5 out of 5 stars

Great help

I am happy to save my d
Family money on high interest rates.

September 1, 2026
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Reply from Achieve

Hello Christopher,
Woohoo! We love getting reviews like this. Thanks for making our day!

Rated 5 out of 5 stars

Great experience and incredible savings

From start to finish, the representative was professional, transparent, and incredibly helpful. She walked me through the entire process and managed to find a much better structure that is saving me money every month.

September 21, 2026
Unprompted review
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Reply from Achieve

Hello Darlene,
Our team is committed to customer satisfaction, and your review confirms we’re on the right track. Thank you!

Rated 5 out of 5 stars

Working Celeste made the whole process…

Working Celeste made the whole process smooth , understandable, and easy . Great guidance on every step of the way.

September 14, 2026
Unprompted review
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Reply from Achieve

Hello Stephanie,
We're so happy to hear that Celeste made the process smooth, understandable, and easy for you. We appreciate you acknowledging the great guidance provided every step of the way!

Rated 5 out of 5 stars

Celeste is such a pleasure to work…

Celeste is such a pleasure to work with. She has made the whole process so easy and was always available to answer my questions. She has helped me for years, and was with me every step of the way until my loan was finally approved. She's personable, patient, and genuinely cares about her clients. Thank you!

September 21, 2026
Unprompted review
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Reply from Achieve

Hello Emily,
We're so pleased to hear about your positive experience! It's wonderful that Celeste made the process easy and was available to answer your questions. We appreciate you sharing your kind feedback.

Rated 5 out of 5 stars

Obtaining a loan with Achieve was…

Obtaining a loan with Achieve was excelant. Chris Mitchell was very helpful and very patient with me during the document process that was needed for completion of the loan.

September 17, 2026
Unprompted review
Achieve  logo

Reply from Achieve

Hello Barbara,
We're so happy to hear that obtaining your loan was an excellent experience. Our team is committed to customer satisfaction, and your review confirms we’re on the right track. Thank you for your kind words!

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