ACK Mechanical Ltd 

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See what reviewers are saying

Rated 1 out of 5 stars

DISAPPOINTED...Left with incomplete kitchen. We employed ACK to replace our kitchen as well as some building work. Darren and Steve are both great guys with a sense of humour and we feel we buil... See more

Rated 5 out of 5 stars

Have used this company on a few occasions now and would highly recommend them to anyone wanting high quality and professional service. Great for emergency call outs as turned up when they said they wo... See more

Rated 5 out of 5 stars

We use ACK Mechanical Ltd for a lot of our Gas Safety Inspections & other Gas works in the areas they cover, they are very reliable, efficient, and a very friendly team . Their service is always of a... See more

Rated 5 out of 5 stars

It is always difficult to find a company who does a brilliant job , who is reliable and above all does not rip you off. We had a new boiler installation previously by this company and the installatio... See more

Company details

  1. Heating Contractor
  2. Gas Engineer
  3. Plumber

Written by the company

Local Plumbing and Heating Specialists Based in Southampton, Under take work in Domestic and Commercial properties. 100% customer satisfaction guaranteed.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DISAPPOINTED...Left with incomplete…

DISAPPOINTED...Left with incomplete kitchen.

We employed ACK to replace our kitchen as well as some building work. Darren and Steve are both great guys with a sense of humour and we feel we built quite a rapport with them in the 3 plus weeks they worked on our home.

HOWEVER, they have not completed the job, they have gone awol, ghosting me. They don't reply to calls or emails, their unit in Southampton does not seam to be in use, and they have left us with a kitchen with many snags and bad workmanship...We are truly disappointed that we trusted them to do the job properly but as soon as they had our money they were gone. We were promised the earth and they just haven't delivered.

April 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Have used this company on a few…

Have used this company on a few occasions now and would highly recommend them to anyone wanting high quality and professional service. Great for emergency call outs as turned up when they said they would. Friendly engineers, clean and tidy whilst working and generally a great service all round .

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

My elderly and vulnerable brother in…

My elderly and vulnerable brother in law had a water bill that was increasing by the day. He told me when he received a bill for £1500. Contacted Southern Water who identified a leak in his property. Contacted Andy and Steve who located and repaired the leak at a reasonable cost. They were very considerate to my brother in law also. Thanks. Will use you again.

July 27, 2023
Unprompted review
Rated 5 out of 5 stars

Fast, efficent and helpful

My shower had broken (thermostat was broken). Called them up and they came round within a couple of hours.
Looked at the shower and suggested we get a new shower (as the parts to replace would have been just as if not more expensive to replace).
They even sent us images and suggestions of a shower to replace ours. The best costs they could find.
Went out brought the suggested one. Rang them back. Within an hour darren was at mine fitting it. Only took him half an hour to fit.
Very fast, reliable service. And will be recommending to all friends and family!

January 26, 2023
Unprompted review
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Rated 5 out of 5 stars

I had an emergency as I was selling

I had an emergency as I was selling.
ACK mechanical ltd did the work for me as soon as they could, even liaising with my tenant, and going over and beyond any professional company I have ever used. , and very trustworthy.
I was recommended to them by other owners at my flat. , and so I would thoroughly recommend them. , and I will use them again.
Pauline Bailey

September 29, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Had a leak in the bathroom and called these guys. From phone call to response it was 2 hours. From Steve in the office to the engineer Darren, what a fantastic service. I’ve already recommended them to a family member.
Thank you

July 21, 2021
Unprompted review
Rated 5 out of 5 stars

An exceptionally reliable contractor who cares

Reliable, honest and well priced service. ACK trenched a water main across a lawn, the site was immaculate with no evidence that any work had been done on completion. On another occasion they explained a more economic route to a solution that reduced their own revenue. ACK stand out from others in their sector - because they care - I strongly recommend their services

June 29, 2021
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Rated 5 out of 5 stars

Impressed

Recommended by previous Service Engineers who ceased. Impressed by speed of response, promptness, knowledge, all round efficiency of office people and service technicians. Could not ask for better.

June 28, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Thanks to the guys at ACK they got my boiler leaking issue under control really fast and avoided any other issues it may of caused. Many thanks to the team, Darren especially as he came to fix the issue. Would highly recommended

June 28, 2021
Unprompted review
Rated 5 out of 5 stars

Professional, knowledgeable and competitive

We have used ACK on numerous occasions for issues with our portfolio of managed properties over the past 18 months.
The team are very responsive and always attend to issues promptly. They are very knowledgeable and professional. Their estimates are always accurate and extremely competitive. The service has always been to the highest standard. We will continue to use them for all our electric heating issues and have no hesitation in recommending them to others.

June 28, 2021
Unprompted review
Rated 5 out of 5 stars

Always a great service!

Great service!

I’ve used these guys on a couple of occasions now and they have never let me down, always on time and deliver what’s needed and a great price.

Thanks guys

June 28, 2021
Unprompted review
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Rated 5 out of 5 stars

Great reliable company

Great reliable company, we had a new boiler fitted. Steve was outstanding.
Very Friendly, helpful, and tidy. Great communication throughout. We will be using ack mechanicals in the future

June 27, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Great service provided by Steve and his colleagues. Very professional and reliable. Will definitely using your services in the future.

June 27, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Our boiler broke down and within a week Andy from ACK Mechanical had visited explained the process and ordered the new boiler. He arrived on time and was Covid compliant with PPE and distancing. After fitting the new boiler he explained how it worked and detailed the warranty.
The price for works completed was as per the quote and he was very clean and tidy, he removed the old boiler and no mess was left.
I highly recommend this company for all pluming needs.
Thank you Andy for your hard work.

June 27, 2021
Unprompted review
Rated 5 out of 5 stars

We use ACK Mechanical Ltd for a lot of…our gas works in the areas they cover

We use ACK Mechanical Ltd for a lot of our Gas Safety Inspections & other Gas works in the areas they cover, they are very reliable, efficient, and a very friendly team . Their service is always of a high standard along with the work they carry out, also willing to help no matter how small or big the job maybe....very quick to complete and provide all necessary paperwork, they are an all round great company.

June 25, 2021
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Rated 5 out of 5 stars

New Intergas Boiler & Honeywell Evohome Integration

From the initial consultation and survey the professionalism and integrity of the ACK Mechanical team was evident.  After supplying their comprehensive quotation and explaining the options available to us the work was quickly started.  The scope included the removal of the old appliance, the supply and installation of a new Intergas boiler and the full integration of the domestic hot water along with a twelve zone Honeywell Evohome smart control system. This was all conducted in a friendy manner with due care and efficiency.  Needless to say everything has performed flawlessly since.   I would not hesitate to recommend ACK Mechanical.

June 24, 2021
Unprompted review

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