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Science-based information about acne and its treatments. Reviews on acne products and treatments. Active and friendly community. Home of The Acne.org Regimen. Includes a store to buy Acne.org products.
Order never arrived, tracking never updated, said they'd reship and never did, and now won't respond to any emails. Have been ordering from them for years and years and will never again. There are many other alternatives now from brands with actual customer service.
The order never arrived, and the tracking number I was updated with could never show proof of arrival. They insisted they sent the order and told me to wait 3-5 business days for resolution which they said "could include filing a police report". It has now been 6 days and I still have no word from them on what is going on. They also only use a small scale email-only support that won't see my side of things as a consumer and send out the correct order (I'm not asking for a refund.) I have been a customer for over 5 years and never had an issue, but this situation really soured me to this company and I will probably have to look elsewhere for these types of products.
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