A Coombs Pet Centre Reviews 

392
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, reviewers overwhelmingly had a great experience with this company. Many loyal customers consistently praise the exceptionally fast delivery times, reliable regular subscription services, and the wide selection of quality pet products available. Buyers frequently highlight the incredibly friendly and knowledgeable staff who always provide outstanding customer service and thoughtful personal touches like lovely handwritten notes. Some reviewers were not happy with order updates, mentioning unexpected delays in shipping and a very noticeable lack of communication regarding stock levels. Some consumers also noted deep frustration when having to contact support repeatedly just to get basic information about their severely delayed online purchases.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting a great selection of specialty items like... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders arrive extremely quickly and... See more

Order

Customers had positive experiences with order, frequently praising the prompt delivery, unbeatable prices,... See more

Service

Consumers find service to be positive, highlighting reliable and efficient ordering processes alongside... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unsurpassable !! I have been using Coombs for the last 2/3 years for my dogs prescriptions. They are absolutely Exemplary! Their customer service is absolutely perfect, I have honestly never found equ... See more

Rated 5 out of 5 stars

Stumbled across this pet store by chance, after trawling the Internet trying to find good quality cat food which didn't involve me bulk buying food that my fussy senior cat potentially wouldn't eat. O... See more

Company replied

Rated 5 out of 5 stars

Brilliant performance shop. Huge range of pet food in store and staff are happy to try and source anything they don’t have in stock. Staff knowledgeable about pet care and a fantastic vet offers fr... See more

Company replied

Rated 5 out of 5 stars

First time ordering a prescription ever and I choose A coombs from their reviews on trust pilot. I submitted the prescription online, I then called the store to check on delivery time, I spoke to a lo... See more

Company replied


Company details

  1. Pet Store

Written by the company

A Coombs Pet Centre is an independent, family-run Pet Store in the heart of Brighton and Hove. Established back in 1934 and winners of Pet Retailer of the year we pride ourselves on our service and extensive product range. We use our experience and knowledge to bring our customers the very best products for their pets and we are constantly learning and researching the latest innovations so that you have access to the newest products on the market. With two stores and a website delivering nationwide via DPD, we are excited to welcome new and old customers to visit our website at www.acoombs.co.uk. If you can't see what you're looking for simply give us a call on 01273 738016 and we will try our very best to source the items for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

392 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(392)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always delivered quickly with a smile

Always delivered quickly, always with a smile. When they couldn't get a 12kg bag of the dog food I needed and I had run out, they dropped a smaller one off for free while I waited. Great to support a long standing local business

November 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Unsurpassable!!!!

Unsurpassable !! I have been using Coombs for the last 2/3 years for my dogs prescriptions. They are absolutely Exemplary! Their customer service is absolutely perfect, I have honestly never found equal, let alone better. Their prices are unbeatable and orders are generally despatched on the same day. I wouldn't buy my dog's medication from any other source. A huge thank you to everyone at ACoombs 😁

November 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Great Raw Food selection

They always have Naturaw in stock and reasonably priced. Also really like their delivery service + loyalty

Great dog treat selection too

October 26, 2026
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Rated 5 out of 5 stars

A Coombs Pet Centre was the only place…

A Coombs Pet Centre was the only place I could find the specific cat food I needed, their website was extremely easy to use and the product I bought was excellent value for money, it was packaged very well and I received it very fast, will definitely be ordering from them in the future and would certainly recommend them to anyone.

October 15, 2026
Unprompted review
Rated 5 out of 5 stars

Dog food order

I have been receiving my dog food for more than 2 years on a phased order. The orders are delivered on schedule with emails prior confirming I require as ordered and then advised delivery on it’s way. The delivery process follows as they use an efficient carrier to deliver.

October 10, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt delivery

Only ordered this cat food yesterday evening and it was delivered today- I’ll definitely be ordering again. I also enjoy visiting the shop and have bought several items for my new rescue cat. Thank you !!

October 9, 2026
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Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff who are genuinely interested and knowledgeable. Speedy dispatch and reordering is very reliably scheduled. It is especially pleasing to interact with real people rather than robots!

October 7, 2026
Unprompted review
Rated 5 out of 5 stars

Hurrah for humans over chatbots

I placed an order of several items for my cat who was suffering from CKD. There was a little delay in dispatch but when I followed up the order was immediately sent out to arrive the next day. Contacting A. Coombs was super easy and they were very responsive.
Unfortunately my cat had to be PTS in the meantime so I ended up asking to return the order which A Coombs was happy to do.
It’s so nice in this day to actually deal with a smaller business with real humans who show compassion rather than chat bots and giant corporations. A gold star from me for customer service!

October 5, 2026
Unprompted review
Rated 1 out of 5 stars

Misleading Information/ Ingredients

I brought 2 cans only (thankfully) of the Chicken Soup online. My cat is allergic to fish so I read the ingredients information as I know there are quite often, fish supplements. There was no mention of fish, so went ahead with the purchase.
However, on checking 'the can' this product did have tuna in it so yes, my cat had the usual soft stools and bleeding.
Thanks alot, what a waste of time and money.
I'd also like to comment on the £6.00 postage which I thought ridiculous. It wasn't even next day delivery!

September 28, 2026
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Rated 5 out of 5 stars

We needed some specific dietary food…

We needed some specific dietary food for our cat, it was short notice but they turned this around in less than 12 hours.

We have used A Coombs on many occasions and they have always been very helpful, knowledgeable and friendly.

Would definitely recommend 👍

September 22, 2026
Unprompted review

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