Unsurpassable !! I have been using Coombs for the last 2/3 years for my dogs prescriptions. They are absolutely Exemplary! Their customer service is absolutely perfect, I have honestly never found equ... See more
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A Coombs Pet Centre is an independent, family-run Pet Store in the heart of Brighton and Hove. Established back in 1934 and winners of Pet Retailer of the year we pride ourselves on our service and extensive product range. We use our experience and knowledge to bring our customers the very best products for their pets and we are constantly learning and researching the latest innovations so that you have access to the newest products on the market. With two stores and a website delivering nationwide via DPD, we are excited to welcome new and old customers to visit our website at www.acoombs.co.uk. If you can't see what you're looking for simply give us a call on 01273 738016 and we will try our very best to source the items for you.
Contact info
155 - 157 Portland Road, BN3 5QJ, Brighton, United Kingdom
- 01273 738016
- Natasha@acoombs.co.uk
- www.acoombs.co.uk
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Replied to 54% of negative reviews
Typically replies within 2 weeks
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Always delivered quickly with a smile
Always delivered quickly, always with a smile. When they couldn't get a 12kg bag of the dog food I needed and I had run out, they dropped a smaller one off for free while I waited. Great to support a long standing local business
Always friendly and helpful staff
Always friendly and helpful staff. Their delivery service is excellent. Highly recommended both for delivery and in the shop.
Clear and user-friendly website
Clear and user-friendly website. Prompt and friendly deliverey service. And always helpful on the phone. Brilliant!
Fantastic range of products in store
Fantastic range of products in store, and excellent delivery service to the door. Staff are friendly and extremely knowledgeable.
Unsurpassable!!!!
Unsurpassable !! I have been using Coombs for the last 2/3 years for my dogs prescriptions. They are absolutely Exemplary! Their customer service is absolutely perfect, I have honestly never found equal, let alone better. Their prices are unbeatable and orders are generally despatched on the same day. I wouldn't buy my dog's medication from any other source. A huge thank you to everyone at ACoombs 😁
Great customer service
Great customer service. Incredibly quick delivery.
Great Raw Food selection
They always have Naturaw in stock and reasonably priced. Also really like their delivery service + loyalty
Great dog treat selection too
I have the dog food on subscription
I have the dog food on subscription. It was ordered on the 19th October and delivered the next day by DPD. Excellent service. Thank you
Coombs are very reliable on overall…
Coombs are very reliable on overall service including delivery and fair price
A Coombs Pet Centre was the only place…
A Coombs Pet Centre was the only place I could find the specific cat food I needed, their website was extremely easy to use and the product I bought was excellent value for money, it was packaged very well and I received it very fast, will definitely be ordering from them in the future and would certainly recommend them to anyone.
I missed the delivery this morning but…
I missed the delivery this morning but Dave returned this afternoon. I love Coombs.
Dog food order
I have been receiving my dog food for more than 2 years on a phased order. The orders are delivered on schedule with emails prior confirming I require as ordered and then advised delivery on it’s way. The delivery process follows as they use an efficient carrier to deliver.
Prompt delivery
Only ordered this cat food yesterday evening and it was delivered today- I’ll definitely be ordering again. I also enjoy visiting the shop and have bought several items for my new rescue cat. Thank you !!
Very friendly and helpful staff
Very friendly and helpful staff who are genuinely interested and knowledgeable. Speedy dispatch and reordering is very reliably scheduled. It is especially pleasing to interact with real people rather than robots!
Hurrah for humans over chatbots
I placed an order of several items for my cat who was suffering from CKD. There was a little delay in dispatch but when I followed up the order was immediately sent out to arrive the next day. Contacting A. Coombs was super easy and they were very responsive.
Unfortunately my cat had to be PTS in the meantime so I ended up asking to return the order which A Coombs was happy to do.
It’s so nice in this day to actually deal with a smaller business with real humans who show compassion rather than chat bots and giant corporations. A gold star from me for customer service!
A professional company a pleasure to…
A professional company a pleasure to order from. Nothing is too much trouble
Misleading Information/ Ingredients
I brought 2 cans only (thankfully) of the Chicken Soup online. My cat is allergic to fish so I read the ingredients information as I know there are quite often, fish supplements. There was no mention of fish, so went ahead with the purchase.
However, on checking 'the can' this product did have tuna in it so yes, my cat had the usual soft stools and bleeding.
Thanks alot, what a waste of time and money.
I'd also like to comment on the £6.00 postage which I thought ridiculous. It wasn't even next day delivery!
Always receive excellent service and…
Always receive excellent service and the best products. Would definitely recommend.
We needed some specific dietary food…
We needed some specific dietary food for our cat, it was short notice but they turned this around in less than 12 hours.
We have used A Coombs on many occasions and they have always been very helpful, knowledgeable and friendly.
Would definitely recommend 👍
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