Acorn TV Reviews 171

DONT SUBSCRIBE TO ACORN - you’ve been warned.
Worked for a while when we first downloaded it.
Good programming - hopeless delivery.
Buffers, freezes, loses audio - totally frustrating.
Customer service is non-existent - they just point the finger (auto reply) at anything but themselves and do not respond further.
Tried all the online “fixes” - work for five minutes
Very sad, as we’d love to watch some of the programming….or we’d love our money back.
Acorn TV…are you listening??? Not bloody likely

If I.could give it zero I would! I’ve been charged 95.00 for three years and When I try to log in it says I have no account. I called customer service and got the rudest person I’ve ever gotten in my life. He says he has to go into my computer to resolve the issue. I said I’m on an apple phone he yells ( yes yells) “ why the hell I tell you computer three times and you tell me apple phone!” I said, you’re being very rude and I’m done! He says why I being rude! I hang up. He CALLS me back yelling at me. I hang up. He calls again and leaves a message yelling “why you hang up, you call me back or serious consequences.” What the hell is going on??

There are no first seasons of HIP? and the shows are on so many other streaming services.

Was a yearly subscriber. Started having difficulties with shows in a series not buffering. Very frustrating I couldn't finish series. Happened more and more. Call in for support. Said they would look into it. No resolution. Called again. Expressed they were sorry and would look into it. Haven't heard a word since. Canceled my subscription. Said sorry to see me go but no refund or compensation offered. I liked their programming but now I feel like I was scammed. I told them I had absolutely no problem with my other streaming channels. Totally on them. If you want to sign up don't do a yearly subscription and waste your money. Try monthly so if you have problems you can put a stop payment to your credit card and be done with it. I figured I wasted half of my yearly subscription dollars on acorn. VERY VERY DISAPPOINTED.

I used to love this streaming app, not now. They keep saying season 4 of the madame blanc mysteries is on now in the United States and it's not. Just tell the truth, getting the the point I'm going to cancel my subscription. It makes no sense.

I have previously enjoyed the shows on Acorn TV and was looking forward to seeing the latest series of the Chelsea Detective.

However, like a previous reviewer I discovered to see series 3 I would have to pay £8.99 for the series, which in hindsight I stupidly did.

All that has loaded is the Christmas episode which funnily enough I saw at Christmas!

To say I am annoyed is an understatement. I don’t know what Acorn are playing at by:

Not showing the series in the UK at the same time as the rest of the world;

Charging us extra on top of the monthly subscription

And then when we do pay not unlocking the content.

Am going to cancel subscription although by the sound of it that might be impossible

Acorn makes it very, very hard to unsubscribe.

I acquired an Acorn TV subscription through Roku by accepting an offer for $49.99/year. In early March, I checked my Acorn account, and it stated clearly: Your Annual Plan renews on 03/13/2025. ($49.99/yr)"
At that rate, I decided to keep the plan for another year and did not terminate.
On March 13, 2025, I was automatically charged $84.39 on my credit card. I disputed the charge, but the card company stated that I would have to "provide us a copy of the final sales receipt showing you were charged the incorrect amount," which, of course, is impossible under the circumstances.
Life is too short to fight over $35, but I am terminating Acorn TV, and am warning people that Acorn TV / RLJ Entertainment practice bait-and-switch tactics. Be forewarned.

Paid to view Chelsea detective season three. Offer a Xmas special, which we have already seen. Promises of release date of 7th April 25. Not very good no new episodes but paid. Very unhappy. Impossible to report complaint to Amazon where I purchased subscription.

I bought subscription through Amazon prime only to discover that if you wanted the latest series you had to pay again for each episode.
unbelievable

Update: 3/22/2025 @ 7:15pm. I am pleased to report that a refund of $59.99 just appeared on my credit card. Thank you, AcornTV………..If I could not give any stars, I would. I cancelled my annual subscription on the day it was to renew. I received confirmation my subscription was cancelled, which was 1/8/2025. Today is 3/22 and no refund, so I contacted AcornTV through chat. I was informed in order to get a refund, THE CUSTOMER MUST REQUEST A REFUND! Ridiculous! Did Acorn think I was letting them keep the money? I paid $79.99 on January 8, and today I was informed I would receive a partial refund of $59.99, and advised that if I did not see the refund appear in 10 days, to contact them again! What! So they can take another $20 from my ‘partial refund’? Next step, my credit card company. I was a loyal fan and customer for 14 years, and this cancellation was temporary. Not anymore, I’ll never go back. I question their business ethics.

I want to shop here but I'm hesitant considering the bad reviews.

Buyer beware, no refunds no customer service and very little content. One year gift sub can no longer use on Amazon per previous years so can’t use there and not compatible with LG smart tv, nor my Virgin provider so ridiculous situation as not interested in fiddly work arounds for rubbish content and cannot get daughter’s money back. Completely evil not refunding, smacks of unethical company.

I canceled their service over a year ago and they keep charging me. My bank canceled them and they still keep charging me. I am going to have to change banks to get rid of them. They are one of the worst company I have ever done business with.

DO NOT FALL FOR THEIR SCAM

No to AcornTV. Season 4 of Balthazar is missing. Contacted Acorn with the problem Had an email back from them with a series of questions and a promise to look into the matter. Nothing. Zilch. Still no season 4. Joined Apple because it had Balthazar on its list. Paid $12.99, selected the show and was sent straight to Acorn. Back to square one. Still no season 4 didn’t know that Apple and Acorn were joined. Hmm. Don’t subscribe to Apple. Most of the shows on this streamer you either rent or buy. Very little free shows. I’m an unhappy subscriber. Britbox and Netflix are still the better choices after reading bad reviews about Acorn I have cancelled my subscription. Hope it is successfully cancelled. Will know by the end of November.
Just received email updating me on resolving the problem asap. Let’s hoping. 4 November

Do not fall for their scam. Free trial cancelled and they are still charging card 5 months later after being called about cancellation. Here is the scam. Amazon links sign up to free trial. Amazon cancels. Acorn bills and says it never received Amazon cancel yet amazon is where you sign up and cancel. *****800-370-2597***** Acorn customer service number not found on site had to get from credit card company. Spent half a day with Amazon on 2 occassions only to be told they have no record of Acorn being on account. So Acorn wants to bill for a service that is not available and was cancelled. Not going to let them get away with it. If they do this to you in the US contact credit card company, FCC, FTC, State Attorney General Consumer Protection and all your friends. It is an ongoing problem with Acorn and we can stop them in numbers.

Terrible customer service. I’ve had issues with trying to cancel a subscription due to it being done on my work email. Contacted them the day it happened and have filled out a couple of contact forms and have received nothing back. Also tried the chat page on their website and is inconveniently always out of business hours.

There has been little content added for quite a while and what they have is looking more like a British Lifetime Channel. Britbox has added new content on a regular basis. Acorn needs to step up its game.

I love the shows but have cancelled my last 2 subscriptions early due to frustration over technical glitches. I doubt I’ll try again anytime soon. Sad because really enjoyed in past years.

They have terrible customer service. The content is good but that is it. I have had the same issue with the same error message for 2 years now. I send it into the CS and they don’t fix it. Usually after opening my ticket, 2 weeks or more will go by and then the email me with oh sorry the volume is high but we have escalated your ticket. I have received many of these. Finally, I called them and they told me the issues is happening with Samsung Smart TVs. After 2 years they have figured that much out. I started Acorn and BritBox at the same time close to 3 years ago and never had one issue with BritBox. I am done with Acorn