Acoustical Solutions Reviews 1,255

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness in sound absorption and aesthetic appeal. The staff is frequently highlighted for their helpfulness, knowledge, and excellent customer service, making the purchasing process smooth and informative. Many people also appreciate the prompt and efficient delivery service. Though some people were dissatisfied with the product not working as advertised, others experienced issues with damaged items upon arrival, such as creased panels, damaged sealant tubes, or rolls with fork damage. A few customers also found the installation process challenging, particularly with ceiling applications, and noted that some panels arrived with crushed corners due to inadequate packaging.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the high quality and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and knowledge of... See more

Customer service

Consumers find customer service to be positive. Many reviewers consistently praise the excellent and awesome... See more

Delivery service

Clients share positive opinions on delivery service. Many reviewers highlight the efficiency and promptness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service! I received free samples prior to purchase which helped a lot... received samples a few days after request (which surprised me) and it definitely helped with choosing right mate... See more

Rated 5 out of 5 stars

I have been using their acoustical panels for a long time. I needed to install additional panels in my music room. Product is excellent; well made, aesthically pleasing, absorbs sound, and the servi... See more

Rated 5 out of 5 stars

The acoustic panels we ordered look and function great. Noise has been reduced substantially. We did have a small issue with a crease in one of the panels, but our sales rep, Kevin, took care of it im... See more

Rated 5 out of 5 stars

The product definitely works and the company is top notch in their field. Chad Glenn and Issac Hernandez were awesome at advising me what I needed to control a loud echo in my pickleball court buildi... See more



Company details

  1. #1 of 1 best companies in Acoustical Consultant
  2. #1 of 6 best companies in Building Materials Store
  3. #111 of 246 best companies in Business to Business Service
  4. #21 of 49 best companies in Manufacturer

Written by the company

Acoustical Solutions is the leading provider of acoustic panels, soundproofing, sound blocking and noise control solutions used in architectural and industrial applications throughout the world. We also offer commercial estimation services and installation services. Acoustical Solutions is unique because we have been solving customer problems since 1989. We focus on solving all types of acoustical problems from large scale construction projects to open office soundproofing problems to industrial projects requiring custom engineered enclosures. We offer the broadest range of products, and unlike our competitors, can provide turn-key solutions, including products, acoustical testing and installation. We have built our reputation based on providing excellent service to our customers. As your supplier, we warrant that our products will be free of manufacturer defects in workmanship and material. As such, we will replace defective products at our expense for up to one year after shipment. Our goal is to provide you the best value in the industry so that you become a loyal, long term customer of Acoustical Solutions. Our commitment to you is that we will deliver the best solution, the best customer service, at a competitive price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Excellent Customer Service and Product

Called Acoustical Solutions to get information on fabric that would work on cabinets holding audio and video equipment and allow remotes to work without having to open the cabinet doors. Kevin McIver was excellent and sent me the link to two different fabric styles they carry. It was perfect. Plenty of colors to choose from. Ordering was easy. I would recommend Acoustical Solutions and if you have any questions to call them

May 29, 2024
Rated 1 out of 5 stars

Refused to cancel order in time

I asked to cancel the order within 24 hours. They replied saying I had to reach out to a specific colleague requesting cancellation, and gave me his email address, so I did that. But by then the product had already been shipped, so the second guy just wrote me back saying "too late" and that the product is non-refundable. Now I have a massive, expensive object I don't need.

May 3, 2024
Rated 5 out of 5 stars

Excellent customer service

We ran short on the material we ordered, I called and spoke with Don Strahle and he was able to get the extra material we needed delivered in 2 days. Can't thank him enough.

April 10, 2024
Rated 2 out of 5 stars

The acoustic product I ordered didn’t…

The acoustic product I ordered didn’t fit my need. I purchase one (1) to test before purchasing more. Also, I was surprised that the shipping charge was more than the product. Looking for a lower cost local solution.

April 11, 2024
Acoustical Solutions logo

Reply from Acoustical Solutions

Thank you for the feedback, Gary. We're sorry that that the yard of fabric did not meet your needs and we feel your pain regarding the shipping cost from Maine to California. As described on the product page, all fabric orders ship in oversize tubes to avoid creasing. Unfortunately, this significantly increases the freight cost.

Rated 4 out of 5 stars

Great product, get smart on install

Great product plus very responsive and great customer service. The videos they provided were very helpful in how to install the product. I used the 1/8 inch mass loaded vinyl.
Acoustical Solutions makes it very clear how heavy the product is. The only reason I give it four out of five stars is because the video made it seem much easier to install than it really is. The product is a special type of vinyl that obviously specializes in deadening. Oddly, it is not very strong, which is opposite of my experience with other vinyl that specializes in cushioning and comfort.
In fact, you can push your finger through the vinyl. This is an issue while hanging. You need to keep it in a roll and carry the weight while it is being fastened. This means cutting it to the length you need and rolling it up to then hang. It needs many fasteners on every stud to be sure it won’t fall.
All of that said, it works exactly as advertised!! I recommend Acoustical Solutions. I combined it with acoustical insulation.

March 27, 2024
Rated 5 out of 5 stars

Product (acoustic fabric for behind an…

Product (acoustic fabric for behind an AT projector screen) is exactly as advertised on website and delivery was rapid. Only downside is the high cost of shipping for a small quantity of material. In fairness, they do warn you about this on the website.

April 12, 2024
Rated 5 out of 5 stars

Highly recommend

Very good buying experience. Products are high quality and they ship lightning fast. Exactly what I wanted for my recording studio.

April 2, 2024
Rated 4 out of 5 stars

The product was exactly as described on…

The product was exactly as described on the website and the price was as good value. The only reason I di not give a 5 star was because delivery was less than desirable. The boxes were not reinforced in the corners so the product was slightly deformed upon delivery.

March 26, 2024
Rated 4 out of 5 stars

Easy online ordering

Easy online ordering, quick shippping and delivery. Everything came in the right color as ordered. The only thing keeping me from giving it 5 stars is the cardboard the fabric was rolled on was bent when delivered which left a slight imprint in the fabric. Not a huge deal at all since this for a home studio and I could care less. But I do think y’all should improve the method I. Which you ship the product. Maybe find stronger materials to roll the fabric on so that it will not bend during shipping.

March 4, 2024

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