Great customer service! I received free samples prior to purchase which helped a lot... received samples a few days after request (which surprised me) and it definitely helped with choosing right mate... See more
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Company details
- #1 of 1 best companies in Acoustical Consultant
- #1 of 6 best companies in Building Materials Store
- #111 of 246 best companies in Business to Business Service
- #21 of 49 best companies in Manufacturer
Written by the company
Acoustical Solutions is the leading provider of acoustic panels, soundproofing, sound blocking and noise control solutions used in architectural and industrial applications throughout the world. We also offer commercial estimation services and installation services. Acoustical Solutions is unique because we have been solving customer problems since 1989. We focus on solving all types of acoustical problems from large scale construction projects to open office soundproofing problems to industrial projects requiring custom engineered enclosures. We offer the broadest range of products, and unlike our competitors, can provide turn-key solutions, including products, acoustical testing and installation. We have built our reputation based on providing excellent service to our customers. As your supplier, we warrant that our products will be free of manufacturer defects in workmanship and material. As such, we will replace defective products at our expense for up to one year after shipment. Our goal is to provide you the best value in the industry so that you become a loyal, long term customer of Acoustical Solutions. Our commitment to you is that we will deliver the best solution, the best customer service, at a competitive price.
Contact info
2420 Grenoble Road, 23294, Richmond, United States
- 800-782-5742
- info@acousticalsolutions.com
- acousticalsolutions.com
Replied to 100% of negative reviews
Typically replies within 1 month
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Excellent Customer Service and Product
Called Acoustical Solutions to get information on fabric that would work on cabinets holding audio and video equipment and allow remotes to work without having to open the cabinet doors. Kevin McIver was excellent and sent me the link to two different fabric styles they carry. It was perfect. Plenty of colors to choose from. Ordering was easy. I would recommend Acoustical Solutions and if you have any questions to call them
Excellent Customer Experience
Unbelievable responsiveness by David Watkinson. He was very consultative along the entire process.
Refused to cancel order in time
I asked to cancel the order within 24 hours. They replied saying I had to reach out to a specific colleague requesting cancellation, and gave me his email address, so I did that. But by then the product had already been shipped, so the second guy just wrote me back saying "too late" and that the product is non-refundable. Now I have a massive, expensive object I don't need.
Excellent customer service
We ran short on the material we ordered, I called and spoke with Don Strahle and he was able to get the extra material we needed delivered in 2 days. Can't thank him enough.
Great customer service
Great customer service. When I called to ask a question about my order, the woman I spoke with was very friendly and informative.
Great product
Great product, great customer service, answered all my questions regarding product for use on our boat.
Steve was so helpful
Steve was so helpful, answered all of my questions, and helped me find the perfect solution!
The acoustic product I ordered didn’t…
The acoustic product I ordered didn’t fit my need. I purchase one (1) to test before purchasing more. Also, I was surprised that the shipping charge was more than the product. Looking for a lower cost local solution.

Reply from Acoustical Solutions
Great product, get smart on install
Great product plus very responsive and great customer service. The videos they provided were very helpful in how to install the product. I used the 1/8 inch mass loaded vinyl.
Acoustical Solutions makes it very clear how heavy the product is. The only reason I give it four out of five stars is because the video made it seem much easier to install than it really is. The product is a special type of vinyl that obviously specializes in deadening. Oddly, it is not very strong, which is opposite of my experience with other vinyl that specializes in cushioning and comfort.
In fact, you can push your finger through the vinyl. This is an issue while hanging. You need to keep it in a roll and carry the weight while it is being fastened. This means cutting it to the length you need and rolling it up to then hang. It needs many fasteners on every stud to be sure it won’t fall.
All of that said, it works exactly as advertised!! I recommend Acoustical Solutions. I combined it with acoustical insulation.
Product (acoustic fabric for behind an…
Product (acoustic fabric for behind an AT projector screen) is exactly as advertised on website and delivery was rapid. Only downside is the high cost of shipping for a small quantity of material. In fairness, they do warn you about this on the website.
Great service and product
The resolution on my logo seemed to be low resolution. I contacted customer service they verified the quality would be fine and it come out perfect. Thank you!
Highly recommend
Very good buying experience. Products are high quality and they ship lightning fast. Exactly what I wanted for my recording studio.
Very responsive service.
The product was exactly as described on…
The product was exactly as described on the website and the price was as good value. The only reason I di not give a 5 star was because delivery was less than desirable. The boxes were not reinforced in the corners so the product was slightly deformed upon delivery.
Product was fantastic!
Great staff and Experience
I needed help with what to buy. Their staff was super knowledgeable and it was an overall great experience.
Easy online ordering
Easy online ordering, quick shippping and delivery. Everything came in the right color as ordered. The only thing keeping me from giving it 5 stars is the cardboard the fabric was rolled on was bent when delivered which left a slight imprint in the fabric. Not a huge deal at all since this for a home studio and I could care less. But I do think y’all should improve the method I. Which you ship the product. Maybe find stronger materials to roll the fabric on so that it will not bend during shipping.
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